Coffee Serv, Inc.

Review: I placed an order February 8th. I was emailed a tracking number. After several attempts, the tracking number never worked. I contacted the company February 12th to find out the status. I was on hold for 15 minutes, no one ever come on the phone. I used live chat. rep told me she would email me to let me know what was going on after she talked to supervisor, never received email. February 13th contacted company again via live chat. Rep told me order was shipped and should receive by February 14th or 15th. Still never received anything. I emailed company on February 15th - no response. I emailed company again on February 16th - no response. Now no one is available on live chat and phone just keeps you on hold with no one answering. I want this company to refund my money.Desired Settlement: I want a refund for this order and would really like an apology from them.

Business

Response:

On Wed, Mar 19, 2014 at 4:45 PM, [redacted] <[redacted]> wrote:

Hello [redacted],

Review: On January 3, 2014 at 1;23 PM I ordered as advertised on there website [redacted] Classic Roast K-cups 96 ct Box 6 boxes for 55.98 minus the Discount code [redacted] -4.48 which comes to a grand total of $51.50. They did run my debit card and took money from my account and my order number is #[redacted]. They have now emailed me and said they are not honoring it. As far as I am concerned that is false advertisement. It should be honored. I received a receipt thanking me for my purchase and I would like the coffee that I purchased for $51.50.

[redacted], [redacted]Desired Settlement: I would like my coffee [redacted] Classic Roast K-Cups 96 ct Box Qty 6 at 51.50....... Thank you..

Business

Response:

The pricing structure for the product in question was set up

incorrectly. Only when 6 items were added to the cart was the discounted

price displayed but the amount was incorrect. As per our terms listed

here http://www.coffeeforless.com/terms-and-conditions.

CoffeeForLess.com

Disclaimer. WHILE CoffeeForLess.com ENDEAVORS TO PROVIDE THE MOST

ACCURATE, UP-TO-DATE MATERIALS AVAILABLE, THE INFORMATION, MATERIALS,

PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE MAY INCLUDE INACCURACIES,

TYPOGRAPHICAL ERRORS, OR OUTDATED INFORMATION. MOREOVER,

CoffeeForLess.com MAY MAKE MODIFICATIONS OR CHANGES TO THE SITE OR THE

INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED IN THIS SITE AT

ANY TIME, FOR ANY REASON. CoffeeForLess.com IS NOT RESPONSIBLE FOR AND

NEED NOT HONOR TYPOGRAPHICAL OR PRICING ERRORS ON THE SITE; CoffeeForLess.com

RESERVES THE RIGHT TO REFUSE OR CANCEL ORDERS AT ANY TIME, INCLUDING

BUT NOT LIMITED TO ORDERS THAT CONTAIN INCORRECT PRICES OR PRODUCT

DESCRIPTIONS, ORDERS IN WHICH CoffeeForLess.com BELIEVES THE

CUSTOMER HAS VIOLATED APPLICABLE LAW, AND ORDERS THAT CoffeeForLess.com

BELIEVES ARE HARMFUL TO CoffeeForLess.com OR ITS AFFILIATES.

CoffeeForLess.com ALSO RESERVES THE RIGHT TO LIMIT THE NUMBER OF ITEMS

PURCHASED OR ORDERS PLACED THROUGH THIS SITE.

This was not

intended false advertising, it was a mistake on the price for a

particular quantity, which we cannot afford to fulfill as a small family

owned business. We did inform the customer that it was an error and did

provide a coupon and gift certificate/credit of $10 for the

inconvenience in the following email.

"Due

to an error with the quantity pricing, the [redacted] Classic Roast K-Cups

96ct displayed the incorrect price for a quantity of 6. We are a small

family owned business and we sincerely apologize, but we are not able to

fulfill this order. The pending authorization on your card has been

voided and the funds should be released within 24 business hours.

This

error has been corrected and the correct price for one 96ct is $55.96.

This price will be multiplied by 6 if a quantity of 6 is ordered. We

appreciate your business and if you still wish to order the K-Cups,

please use the coupon code ilovecoffee10 for 10% off your purchase. We

have also added a $10 store credit to all affected customers who have a

CoffeeForLess account. If you do not have a CoffeeForLess account, we

will be sending you a $10 CoffeeForLess e-gift card instead. Please

allow 2 business days for processing times.

We sincerely apologize for the confusion and inconvenience this has caused you and appreciate your understanding."

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have purchase guarantee number [redacted] and it explains that I have 10,000 in identy theft 1,000 purchase guarantee and 100.00 lowest price guarantee. this is a buysafe guarantee that came along with my order I have a printed copy. My order ID is #[redacted]

Regards,

Review: I ORDERED COFFEE AND THEY WOULD NOT HONOR THIER HAPPY4TH 6% OFF. I CALLED WITHIN 2 MINUTES OF THE ORDER AND WAS TOLD NO WAY. WHEN I TRIED TO CANCEL THE ORDER I WAS TOLD I COULD NOT. I LIVE IN WISCONSIN AN WISCONSIN LAW SAY THAT I HAVE 72 HOURS TO RECIND AN ORDER. THEY JUSY GAVE ME THE RUN AROUND AND SAID WHEN ITS SUBMITTED IT GOES TO A WAREHOUSE AND CAN'T BE CHANGED AND ONLY CHANGED IF I WANT TO ADD MORE.I HAVE PURCHASED COFFEE FROM THIS COMPANY BEFORE WITHOUT ANY ISSUE. THIS WILL BE THE LAST TIME NOW THAT I KNOW THIER PRACTICEDesired Settlement: TO JUST END THIS WHOLE TRANSACTION AND FIND A NEW COMPANY FOR COFFEE

Business

Response:

As per the information on our website at the checkout page, we are unable to cancel or modify orders once they have been submitted. Please review your order and all information provided. Once the order

has been placed we are unable to modify or cancel. By submitting the

order you've agreed to the terms and conditions and that all information provided is accurate.

We attempted to cancel the order, however once processed we are not able to pull a single shipment from the warehouse. The order was shipped and could have been refused so it was returned to us. We've also offered a prepaid label or a pick up, whichever option is most convenient. When a coupon is entered the button apply must be clicked to ensure the discount is deducted from the total before submitting an order. If there are any issues we should be notified prior to the order being placed. Generally we are able to apply the coupon as a store credit or a refund. If the customer would still like to return the shipment we can send a label or a call tag.

Review: Coffeefor less.com advertised a sale on [redacted] Coffee K-Cups. The sale was for 6 boxes (96 count each) of the k-cups for $55.98 with free shipping (576 kcups in total). There was also a $5 promo code offered that brought the price down to $50.98 I took advantage of this incredible price and placed my order on January 3, 2014. I received my order confirmation (#[redacted]) and my credit card was instantly charged $50.98 A few days past and I did not receive the shipping confirmation so I went back to the website to call the company and find out what the procedure was. In bold red letters on the website it states that their phone lines are down and that customers should use the "live chat" option instead. I opted for the live chat and I was rudley told by a company representative that ALL of the orders were cancelled she also offered no further information as to why until I pressed the issue. When I explained to her that I have my order confirmation and that my credit card had already been charged she simply stated that all customers have received an email that explains the order being cancelled. I did not receive any such email until about 30-45 minutes after our chat session ended. In the email that I received it also stated that I would receive a $10 off coupon for future orders. I also did not receive the coupon until 4 days later when I again had to email the CEO of the company looking for answers to my questions. I have email coorespondence between myself and several members of the company, including the Vice Presideent, [redacted] who just keeps telling me that he is to busy to speak to me at that my concerns will be handled "in due time". As of today, January 14, 2014 eleven days have passed since my original order was placed. I have reached out several times to [redacted] to find out when he would speak to me since I am not sure what he means by "in due time" but I think that waiting 11 days is more than "due time". My latest email to [redacted] was a request to let me know when he would speak to me. He replied by asking someone at the company by the name of [redacted] to contact me ASAP......that was 8:30AM on the morning of January 13, 2014 and I have still not received a phone call or email from anyone at coffeeforless.com Just as a matter of reference, I have each and every email between myself and every employee that I dealt with at coffeeforless even a script of the entire chat conversation.Desired Settlement: I would like my order to be processed as quoted and I would also like someone to contact me to address each concern that I expressed about their customer service in my original email. I have asked for this several times. As the customer, I should not have to beg to speak to someone at a company. They should be reaching out to me to resolve this!

Business

Response:

We responded with the following email.

Dear [redacted],

Review: The Coffeeforless website showed and allowed a deal for 6 boxes of 96 Folgers K-cups with shipping for $50.98. They charged my debit card, sent me an email with my order information on 1/3/2014. I checked my bank account today and the money had been returned. I checked my email and nothing from them. I then logged into my account thinking they would bill when shipped but my order had been cancelled. I called and they said there was an error on their website and they would not be honoring the price that was advertised.Desired Settlement: I want the product for the price that they had on their website. They did not notify me of any issue and I expect the advertised price.

Business

Response:

The pricing structure for the product in question was set up

incorrectly. Only when 6 items were added to the cart was the discounted

price displayed but the amount was incorrect. As per our terms listed

here http://www.coffeeforless.com/terms-and-conditions.

CoffeeForLess.com

Disclaimer. WHILE CoffeeForLess.com ENDEAVORS TO PROVIDE THE MOST

ACCURATE, UP-TO-DATE MATERIALS AVAILABLE, THE INFORMATION, MATERIALS,

PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE MAY INCLUDE INACCURACIES,

TYPOGRAPHICAL ERRORS, OR OUTDATED INFORMATION. MOREOVER,

CoffeeForLess.com MAY MAKE MODIFICATIONS OR CHANGES TO THE SITE OR THE

INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED IN THIS SITE AT

ANY TIME, FOR ANY REASON. CoffeeForLess.com IS NOT RESPONSIBLE FOR AND

NEED NOT HONOR TYPOGRAPHICAL OR PRICING ERRORS ON THE SITE; CoffeeForLess.com

RESERVES THE RIGHT TO REFUSE OR CANCEL ORDERS AT ANY TIME, INCLUDING

BUT NOT LIMITED TO ORDERS THAT CONTAIN INCORRECT PRICES OR PRODUCT

DESCRIPTIONS, ORDERS IN WHICH CoffeeForLess.com BELIEVES THE

CUSTOMER HAS VIOLATED APPLICABLE LAW, AND ORDERS THAT CoffeeForLess.com

BELIEVES ARE HARMFUL TO CoffeeForLess.com OR ITS AFFILIATES.

CoffeeForLess.com ALSO RESERVES THE RIGHT TO LIMIT THE NUMBER OF ITEMS

PURCHASED OR ORDERS PLACED THROUGH THIS SITE.

This was not

intended false advertising, it was a mistake on the price for a

particular quantity, which we cannot afford to fulfill as a small family

owned business. We did inform the customer that it was an error and did

provide a coupon and gift certificate/credit of $10 for the

inconvenience in the following email.

"Due

to an error with the quantity pricing, the Folgers Classic Roast K-Cups

96ct displayed the incorrect price for a quantity of 6. We are a small

family owned business and we sincerely apologize, but we are not able to

fulfill this order. The pending authorization on your card has been

voided and the funds should be released within 24 business hours.

This

error has been corrected and the correct price for one 96ct is $55.96.

This price will be multiplied by 6 if a quantity of 6 is ordered. We

appreciate your business and if you still wish to order the K-Cups,

please use the coupon code [redacted] for 10% off your purchase. We

have also added a $10 store credit to all affected customers who have a

CoffeeForLess account. If you do not have a CoffeeForLess account, we

will be sending you a $10 CoffeeForLess e-gift card instead. Please

allow 2 business days for processing times.

We sincerely apologize for the confusion and inconvenience this has caused you and appreciate your understanding."

Review: I purchased a [redacted] coffee maker that came with several free boxes of Kcups. We purchased this as a gift for my mother in November 2013. We gave it to her as a present the week of 11/29/13. Within 2 weeks, the [redacted] stopped working. I called in December to find out what to do next to return the product. I spoke with customer service agent [redacted]. He instructed me to go ahead and return the [redacted]. I asked him if I should mail the Kcups back as well. He said, no, you can not return those because they had been opened during the time the [redacted] was functioning. He said they can not resell them since the boxes had been opened. I asked him about shipping costs and he said they only cover shipping costs after they test the [redacted]. So, he told me to pay for shipping and email him the receipt after. Once they receive and test the [redacted], [redacted] said they would then reimburse me for the shipping costs listed on my shipping receipt. On December 28, I emailed [redacted] a copy of my shipping receipt, tracking number. We emailed back and forth for several weeks. [redacted] told me they had determined the [redacted] was defective and would send me a refund. I did receive a refund for the purchase price, but not for the return shipping. I tried emailing and calling to ask [redacted] or another customer service agent why I did not get refunded for the shipping as promised. I got no reply. No returned phone calls or emails for several weeks or a short answer saying we will look in to this and get back to you and they would not. I had to keep calling/emailing for many weeks. Finally on 2/24/14, two months after I returned the [redacted], I got an answer from [redacted] with the company. She said they would not reimburse me for my shipping costs (which were $48) because I should have waited for them to send me a shipping label. This was the first time I have ever heard of this option. I would have gladly waited for a prepaid shipping label, but the original customer service agent, [redacted], told me I had to pay for shipping and be reimbursed later. [redacted] also said that she talked to management and said because I did not return the "free" Kcups they would not pay for my shipping. Again, I was told specifically by [redacted] to NOT return the Kcups. I informed them I was not satisfied with this outcome and would file a complaint and have not heard from them again.Desired Settlement: CoffeeForLess.com should honor their word. They should reimburse me for my shipping costs of $48 and explain to [redacted] (their customer service agent) the proper way to instruct customsers to handle defective returns. I would have gladly waited for a pre paid shipping label and mailed back the open Kcups, but Coffeforless.com told me not to. They promised to reimburse my $48 shipping costs if I emailed them the receipt, which I did. THey have not honored their word after I followed their instructions exactly. I would appreciate if they mailed me a check for $48 to cover my expenses for trying out their defective [redacted] for only two weeks. This has been so embarassing because it was a birthday gift from me and my siblings for my Mom's 70th birthday. My Mom had to be the one to box up the [redacted] and ship it back. Thank you in advance for taking care of this, honoring your word, correcting your employees and reimbursing my shipping costs.

Business

Response:

The order for the [redacted] value pack contains 8 boxes of coffee. It is not buy the machine and get the coffee for free, its a value pack.

Original Price: $249.90

Sale Price: $134.95 (discounted by 46%)

I have ordered from COFFEEFORLESS a few times and had great experiences until December 3rd I ordered a dollar coffee orderImmediately I received my tracking number and it was on its wayIt arrived in California on the 11th of December but it never left the FEDEX facilityI called and emailed them and they could not find the packageApparently, the label was ripped off and it was returned to COFFEEFORLESSIt arrived on the 21st of December back at the Pennsylvania facilityI called and emailed and received a positive response from Morgan C[redacted] I was told that they would expedite a new shipment outI expected it pretty quick but again the days went by and no tracking number was sentI called and emailed Morgan but never received a phone call or emailOn January 2nd I received a survey about my order that I still had not receivedOn January 4th I spoke with a new person who assured me they would get me a tracking number and find out where the package wasToday is January 7th I called once againAlex answered and said he was sorry after hearing of my order not being sentSorry is all I receivedHe had no clue where my order was or if it was even shippedI cancelled my order one month and four days after I placed itCustomer Satisfaction is not a priority for CoffeeforlessIt should say customersarelessI am warning all buyers of coffee to be very careful when ordering from the people who don't care at coffeeforless

Review: Ordered Folgers K Cups on their website. Price was clearly listed 6 - 96ct. boxes for $55.98. Received an order confirmation email. Checked on my order to find that the status is canceled. I have not received any cancellation notice email or phone call. This has happened to many people regarding the same exact orders. The company has stated that it was a "computer glitch" and is not going to honor the orders - even the ones that were confirmed.CoffeeForLess.com: New Order # [redacted]Desired Settlement: I would like the order to be honored. The Folgers K Cups were clearly priced on the website. My order was placed, and I received a order confirmation email.

Business

Response:

The pricing structure for the product in question was set up

incorrectly. Only when 6 items were added to the cart was the discounted

price displayed but the amount was incorrect. As per our terms listed

here http://www.coffeeforless.com/terms-and-conditions.

CoffeeForLess.com

Disclaimer. WHILE CoffeeForLess.com ENDEAVORS TO PROVIDE THE MOST

ACCURATE, UP-TO-DATE MATERIALS AVAILABLE, THE INFORMATION, MATERIALS,

PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE MAY INCLUDE INACCURACIES,

TYPOGRAPHICAL ERRORS, OR OUTDATED INFORMATION. MOREOVER,

CoffeeForLess.com MAY MAKE MODIFICATIONS OR CHANGES TO THE SITE OR THE

INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED IN THIS SITE AT

ANY TIME, FOR ANY REASON. CoffeeForLess.com IS NOT RESPONSIBLE FOR AND

NEED NOT HONOR TYPOGRAPHICAL OR PRICING ERRORS ON THE SITE; CoffeeForLess.com

RESERVES THE RIGHT TO REFUSE OR CANCEL ORDERS AT ANY TIME, INCLUDING

BUT NOT LIMITED TO ORDERS THAT CONTAIN INCORRECT PRICES OR PRODUCT

DESCRIPTIONS, ORDERS IN WHICH CoffeeForLess.com BELIEVES THE

CUSTOMER HAS VIOLATED APPLICABLE LAW, AND ORDERS THAT CoffeeForLess.com

BELIEVES ARE HARMFUL TO CoffeeForLess.com OR ITS AFFILIATES.

CoffeeForLess.com ALSO RESERVES THE RIGHT TO LIMIT THE NUMBER OF ITEMS

PURCHASED OR ORDERS PLACED THROUGH THIS SITE.

This was not

intended false advertising, it was a mistake on the price for a

particular quantity, which we cannot afford to fulfill as a small family

owned business. We did inform the customer that it was an error and did

provide a coupon and gift certificate/credit of $10 for the

inconvenience in the following email.

"Due

to an error with the quantity pricing, the Folgers Classic Roast K-Cups

96ct displayed the incorrect price for a quantity of 6. We are a small

family owned business and we sincerely apologize, but we are not able to

fulfill this order. The pending authorization on your card has been

voided and the funds should be released within 24 business hours.

This

error has been corrected and the correct price for one 96ct is $55.96.

This price will be multiplied by 6 if a quantity of 6 is ordered. We

appreciate your business and if you still wish to order the K-Cups,

please use the coupon code [redacted] for 10% off your purchase. We

have also added a $10 store credit to all affected customers who have a

CoffeeForLess account. If you do not have a CoffeeForLess account, we

will be sending you a $10 CoffeeForLess e-gift card instead. Please

allow 2 business days for processing times.

We sincerely apologize for the confusion and inconvenience this has caused you and appreciate your understanding."