Cody's Original Roadhouse Tarpon Springs

Complaint: [redacted] I am rejecting this response because: There is not such a receipt for cancelled tripAirlines refund the charge for the trip minus $cancellation feeI offered merchant charges on my credit card statementThe merchant refusedLast but not least, the merchant was obligated to deliver products on-time on weekend of 08/27/and they didn't so they are responsible for their mismanagement and fact they were disorganizedThe only way I can cancel the charge-back is to receive $($hutch damage, wobbly hutch door and faulty drawer of buffet + $late delivery ) credit as damages incurred from this transaction Regards, [redacted]

Customer did receive broken glass shelves on the hutch during initial deliveryWe tried to replace the whole hutch but customer preferred to only have the glass shelves replaced plus $discount which we agreed onAfter delivery, customer insisted on our adding $on top of the $discount for the canceled tripAlthough we never agreed upon this, we told the customer that we would take care of this if he could provide us with the receiptCustomer refused to provide any receipt and then charged back the whole purchase amount to the credit card.Once customer confirms that he closed the charge back, we will send a check for $for the agreed upon discountIn addition, we will also add $if he can provide us with the receipt

We did have a price mistake on our site and we have since revised it accordinglyWe contacted the customer about minutes later after the first communication with him that we can honor the original price and the order has been restored and currently being processed

Complaint: ***
I am rejecting this response because: There is not such a receipt for cancelled tripAirlines refund the charge for the trip minus $cancellation feeI offered merchant charges on my credit card statementThe merchant refusedLast but not least, the merchant was obligated to deliver products on-time on weekend of 08/27/and they didn't so they are responsible for their mismanagement and fact they were disorganizedThe only way I can cancel the charge-back is to receive $($hutch damage, wobbly hutch door and faulty drawer of buffet + $late delivery ) credit as damages incurred from this transaction
Regards,
*** ***

We have never approved the $additional credit and customer just told us after the factHowever, as mentioned in the original response, we will credit additional $(on top of the agreed upon $300) if customer can provide some sort of receipt showing the amountIf customer wants to show credit card statement for this, please show the original charge and the refund charge from airlines showing the $difference

Customer did receive broken glass shelves on the hutch during initial deliveryWe tried to replace the whole hutch but customer preferred to only have the glass shelves replaced plus $discount which we agreed onAfter delivery, customer insisted on our adding $on top of the $discount
for the canceled tripAlthough we never agreed upon this, we told the customer that we would take care of this if he could provide us with the receiptCustomer refused to provide any receipt and then charged back the whole purchase amount to the credit card.Once customer confirms that he closed the charge back, we will send a check for $for the agreed upon discountIn addition, we will also add $if he can provide us with the receipt