Cocktails & Caviar

The work being disputed by the customer was never done or charged for by MidasThe backing plate was never provided by customer or removedThe rear wheel bearing and seal was replaced after showing the customerThe customer had submitted the dispute to credit card company for refundAfter my submission of the documentary evidence, they have denied the customer claimThe work was done on 9/26/not 9/28/The customer was charged $not $as mentioned by the customer The customer has never called this location to share his concernThe work was done and the customer had left satisfactorily with his vehicleWe came to know regarding his concern only when the credit card company sent us a dispute notificationThey denied the customer dispute after our submission was doneOurs is a customer oriented small business and customer satisfaction is our primary focusI wish the customer would have given us an opportunity to address his concernThank you Jay

1. The work being disputed by the customer was never done or charged for by Midas. The backing plate was never provided by customer or removed. The rear wheel bearing and seal was replaced after showing the customer. 2. The customer had submitted the dispute to credit card company for refund. After...

my submission of the documentary evidence, they have denied the customer claim. 3. The work was done on 9/26/2016 not 9/28/2016. 4. The customer was charged $515.60 not $574.00 as mentioned by the customer 5. The customer has never called this location to share his concern. The work was done and the customer had left satisfactorily with his vehicle. We came to know regarding his concern only when the credit card company sent us a dispute notification. They denied the customer dispute after our submission was done. Ours is a customer oriented small business and customer satisfaction is our primary focus. I wish the customer would have given us an opportunity to address his concern. Thank you Jay