Coca Cola Bottling Company of Yakima

when I talked to rick at Affordable to schedule (24/service), I told him that his add says $( see attached)with no tax for the springs,lube and center bearinghe still added tax so I did not want to argue about $for taxthe reason I called Affordable was it was family run and owned and close bywork is done by the owner or his brothers like there add says (see attached)but instead I had Robert and his wife ( no offense to the black couple) show up at my door step which I also let slide and did not sayand I have nothing against blacksit was shocking to see.these were the reasons I called affordablewhen I called rick hours after the installation why it was so much, he did not want hear nor explain why I was charged that much and that the service chargeso he texted me about his competitors pricing and how he bent over back wards for meRobert and his wife had the parts torn out in his hands when he told me that they were bad and the door is going to fall off if not replaced (scare tactic) even though my garage door did not have an issue but one broken springRick also mentioned that the bearings are $with the service call even if I had to call him back out againthis tells me that he is double charging on the service call again they had the old parts off in his hands that only cost less than $no matter where you go even OEI will not settle for any less than the $I asked for and even then that is little for what I had to go through arguing with a company that suppose to stand behind there customer and work ethics

when I talked to rick at Affordable to schedule (24/service), I told him that his add says $( see attached)with no tax for the springs,lube and center bearinghe still added tax so I did not want to argue about $for tax. the reason I called Affordable was it was family run and owned and close bywork is done by the owner or his brothers like there add says (see attached)but instead I had Robert and his wife ( no offense to the black couple) show up at my door step which I also let slide and did not sayand I have nothing against blacksit was shocking to see.these were the reasons I called affordablewhen I called rick hours after the installation why it was so much, he did not want hear nor explain why I was charged that much and that the service chargeso he texted me about his competitors pricing and how he bent over back wards for meRobert and his wife had the parts torn out in his hands when he told me that they were bad and the door is going to fall off if not replaced (scare tactic) even though my garage door did not have an issue but one broken springRick also mentioned that the bearings are $with the service call even if I had to call him back out againthis tells me that he is double charging on the service call again they had the old parts off in his hands that only cost less than $no matter where you go even OE. I will not settle for any less than the $I asked for and even then that is little for what I had to go through arguing with a company that suppose to stand behind there customer and work ethics

Yes the customer called at 10.20pm and made an appointment for 11-the next day for springs I gave a phone quote for $Cash or check Yes *** showed up at customer earlier (unheard of in are industry) as *** was doing the service he let him know his rollers and end
bearings were worn out do to no maintenance. The customer declined rollers but opted for end bearing for $ after discount and tax please see signed invoice and note the clause at the bottom that all prices and services have been explained to me before service is performedAfte* *** left customer calls me and says that he found a non oem part online and that he wants a refund for $because we over charged for labor , I tried and tried to explain that all are prices are set in menu form see attachment and that everything is included in are prices as we do not charge a trip fee, service call fee, or gas fee, (UNHEARD OF IN ARE INDUSTRY) it doesn't matter where you live Scottsdale, South Phoenix, or Surprise everyone pays the same (UNHEARD OF IN ARE INDUSTRY)I informed him that End Bearings are $after discount and tax same with the rollers $bearings $Cables $genie trollies $ (UNHEARD OF IN ARE INDUSTRY) I even sent him a parts price list from my competitor he said he didn't care and if I didn't match the internet price he would file a complaintNo arguing I was letting him know he had the option to decline them at the time and then he went into how I was double charging for labor I told him we don't charge laborEverything is set at half the prices that my main competitors are charging and that. I even have a hotline so customers can call and we can help over the phone to save them money and he is calling a company that takes great pride in protecting customers from predator garage door companies (UNHEARD OF IN ARE INDUSTRY) and hes calling me unethical REALLY all Im doing is trying to keep my doors open not *** just open I took an oath with the Revdex.com to give fair pricing and excellent service and if you ask me we did both, If customer wants to see unethical read up on the reviews from my competitorsResolution this complaint be removed and for the customers check to clear for services rendered Ya Right ? (UNHEARD OF IN ARE INDUSTRY)