While this company has been in business for a number of years, I know one complaint is not going to "make or break" them, I just wanted to share my experience My husband had called to request a quote for installing a gas dryer at our residence Obviously there was a miscommunication between him and the receptionist because we were under the impression that they were coming to give a quote on Thursday and Coastal sent a crew to install the dryer on Wednesday My husband was out of town and it was obvious that I was totally caught off guard(still had a towel on my head from my shower) When I realized that they were intending to install the dryer, I quickly called my husband to see if I had misunderstood He told me no and said he just wanted me to get a quote Even if we did get it installed, I was unable to stay due to having a job interview that morning The next week my husband tried calling to re-schedule and did not receive a call back I told him I would give them a call and see if I had better luck I ended up talking to the same receptionist who was very friendly until she found out who I was She immediately became irritated with me and told me that before she could send someone out to my house, she would have to talk to her supervisor and get back to me Needless to say, I never heard back While I am sure it was an inconvenience for the crew that intended to install our dryer, mistakes happen and it was obvious that there was a misunderstanding To be treated like I had committed a major crime against this company is very bad customer service Like I said, I know one complaint is not going to ruin their repetition, I thought I would share my experience and let those who do use this company they better not have a misunderstand with them because the customer service immediately turns sour
While this company has been in business for a number of years, I know one complaint is not going to "make or break" them, I just wanted to share my experience My husband had called to request a quote for installing a gas dryer at our residence Obviously there was a miscommunication between him and the receptionist because we were under the impression that they were coming to give a quote on Thursday and Coastal sent a crew to install the dryer on Wednesday My husband was out of town and it was obvious that I was totally caught off guard(still had a towel on my head from my shower) When I realized that they were intending to install the dryer, I quickly called my husband to see if I had misunderstood He told me no and said he just wanted me to get a quote Even if we did get it installed, I was unable to stay due to having a job interview that morning The next week my husband tried calling to re-schedule and did not receive a call back I told him I would give them a call and see if I had better luck I ended up talking to the same receptionist who was very friendly until she found out who I was She immediately became irritated with me and told me that before she could send someone out to my house, she would have to talk to her supervisor and get back to me Needless to say, I never heard back While I am sure it was an inconvenience for the crew that intended to install our dryer, mistakes happen and it was obvious that there was a misunderstanding To be treated like I had committed a major crime against this company is very bad customer service Like I said, I know one complaint is not going to ruin their repetition, I thought I would share my experience and let those who do use this company they better not have a misunderstand with them because the customer service immediately turns sour