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Coast To Coast Executive Search

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Coast To Coast Executive Search Reviews (374)

We extend our sincere apology to our valued Customer for the experience, delay and error in rescheduling the deliveryAlthough not the norm, from time to time, there are hiccups along the way but every effort is made to promptly and successfully resolve all concernsWe appreciate our Customer’s
understanding as we continue to evolve in our service levels and are hoping he will consider us in the future and allow us to demonstrate our Customer commitment and loyaltyThe refund is processed and an in-store Gift Card on the way, valid for a period of one yearWith much respect and gratitude, The RoomPlace Customer Care Team

The RoomPlace was disheartened to learn of our Customer’s concern and perceptionI have been in contact with our Customer and together we are working towards a resolution we hope will meet with our Customer’s satisfactionWith gratitude, *** *** VP, Customer Care Center

Complaint:
I am rejecting this response because: I did not say it was broken , I said the arm was a little loose ant they recorded the conversationI will called them for service when it brakes completely
Sincerely,
Maria Teresa Berdiel

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception. The merchandise was delivered on 6/2/The Customer filed a claim with ***, the provider of the extended protection planWe have reached out to *** to inquire on the claim
status as we do not administer claims on behalf of third party provider of serviceUpon response, we will reach out to our Customer with an updateBest regards, *** *** Customer Care Operations Manager

The RoomPlace was saddened to learn of our Customer’s experienceOur genuine apology for not meeting his expectations despite best intentions on mutual partsThe Refund has been processed and should be reflected on the Customer’s accountIf it is not reflected as of yet, please let us know
immediately via the Revdex.com site as we are showing completed as of 12/It is our understanding that the in-home damage claim is in process and should be concluded by week end (12/21/17)We will stay engaged until completed and resolved to our Customer’s satisfactionWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace extend our sincere apology for the perception and the delayThe Gift Card was previously sent to the Customer however, Customer informed us he did not receive itWe have validated that the Gift Card has not been redeemed, and as a result, cancelled the original card and re-issued a
replacementNew Gift Card was mailed on 7/13/The total Gift Card amount is $323.99, which is the exact amount of the warranty on the aforementioned purchase form We are grateful to our valued Customer for bringing this to our attention and trust the resolution meets with his full satisfactionWith much gratitude and respect, The RoomPlace Customer Care Team

The RoomPlace was saddened to learn of our valued Customer’s concern and apologize for the perceptionThe merchandise was delivered October 18, Upon delivery, the Customer did utilize the Total Satisfaction Guarantee and reconfigured the original sectional which was completed on
October 24, In mid-November, Customer contacted us to report the console USB port not working and a concern with the sectional connectionAn independent service provider was dispatched under the One Year Limited Warranty to inspect and repair in accordance with the warranty guidelinesThe technician conducted a thorough review and indicated that the connecters are properly secured and in accordance with the manufacturer’s specificationsIt is on a hardwood surface which may be contributing to the slight shift / movementThe console’s USB port was not working properly, not enough voltage was transmitting and as such, the unit was replaced however, the Customer reported the USB port was not functioning again A third replacement was sent out however, the Customer reported later that evening that the decorative metal plate has come offAn exchange is scheduled for this Friday, February 9, The USB port functionality on this unit is to play music from a flash driveIt is not designed to charge devisesFailure to follow the manufacturer’s guidelines may result in the USB port malfunctioning and or burning outThe console does come with a user’s guide which defines the functionalityWe will inspect the item prior to delivery and ask the Customer to do the same at time of delivery to ensure a successful completionRegrettably, and despite best intentions, we are sorry that we are unable to meet the Customer’s expectation and return the sectional however, we stand committed to correcting the concern with the console lid promptlyWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was very saddened to learn of the Customer’s experience and would very much like to investigate further however, we are unable to find an order number under the name provided for a bedroom purchasePlease provide the order number so we can do a thorough review and explore options in
assisting with concernsWe extend our sincere apology for any delay and confusion as this is absolutely not the norm nor our intentionWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in
materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim. Our records indicate that the merchandise in questions was delivered 12/4/Service was dispatched under the warranty, arm lose, flat and gap between cushions and back in April of The Technician inspected and concluded that the item is not damaged nor defective, this is a preference of comfort and appearance however did find the arm was a bit loseAccording to the technician, the Customer did not have time for him to tighten / adjust the arm on this call Technician returned in May and repairs completed successfulBased on the independent technicians report and the photos, we do not see a defect in material and or workmanship however in an effort to maintain our historic level of Customer service, are happy to review photos which can be uploaded via the Revdex.com site to determine if there is a possibility there may be a new development or something omitted from the initial service callsWe look forward to receive the photos and details of the damage on each item for further consideration and successful resolution for our valued CustomerBest regards, *** *** The RoomPlace, Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** The Room Place has given me a new couch

Our goal is 100% Customer satisfactionUnfortunately after careful review of all facts including the original online order placed by Customer, the merchandise was delivered to the address of record; we are unable to take further action or intervene in matters of domestic disputesIn addition, we have learned that this account is in dispute with the issuing bankThe RoomPlace has every intent to full cooperate with any ongoing investigation and or disputeWe truly do empathize with the circumstance and hope the conclusion will meet with our Customer’s satisfaction Best regards, *** ***, Customer Care Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The RoomPlace was disheartened to learn of our Customer’s concernThe Customer’s *** *** offer expired days after 7/16/Customer contacted us in March of to redeem the *** *** creditWe are currently verifying eligibility and will reach out within days if any exceptions can
be made as a one-time voluntary accommodation towards a loyal CustomerThe Gift Card is redeemable on purchases of $or more at any one of our storesWith respect and gratitude, The RoomPlace Customer Care Team

The RoomPlace was disheartened to learn of our Customer’s perception and sincerely apologizes for her experience. The RoomPlace is a reputable business and we take great pride in serving our valued Customers exceptionally wellThe protection plan was offered at time of purchaseThis plan is
with a third party provider of service and cannot be added to the invoice / product after deliveryIn order for the protection plan to be registered, it does need to be on the original sale invoice with the merchandiseOur records indicate the Customer contacted us one day prior to delivery to add the protection plan over the phoneRegrettably, and despite best intentions, due to consumer protection, we are unable to modify orders via phone and do require the Customer to visit one of our local stores in person to modify and pay any outstanding balanceCustomer was asked to go to the store to complete the transactionUnfortunately, the modification was not initiated in person and the delivery was completed as originally scheduledWe apologize for the inconvenience however, are not able to make any modification to an invoice after deliveryThe RoomPlace, Customer Care

The RoomPlace was disheartened to learn of our Customer’s concern and apologize if at any point we did not meet her expectations despite the most genuine of attemptsIn reviewing the Customer’s history, we see a sale, exchange and a returnThere is no pending credit that we are aware of, all
transactions processed and postedRegrettably, we are not sure what accumulated interest the Customer is referring to however, are happy to review any statements she may be able to provide for further clarity and assistancePlease forward via the Revdex.com site to expedite the process and resolutionUpon receipt, we will conduct a thorough review and report back findings and action if any to be taken as a resultWe look forward to a prompt resolution for our valued Customer With much respect and gratitude, The RoomPlace, Customer Care

Complaint: ***
I am rejecting this response because: This is not sufficient ibformationWhen I contacted the roomplace it was their department. Thank in advance
Sincerely,
Sheena ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Roosevelt ***

Complaint: ***
I am rejecting this response because: I will not purchase anything else ever again from this businessIt has failed me more than once and a gift card for future purchases to the very business that has failed me every time I used it will not make me feel any better.?
Sincerely,
*** ***

Regretfully and despite best efforts, we will not be able to make the delivery date of 10/as we had previously thought to be the case but wanted to try regardlessThe merchandise is in route, we have the delivery scheduled for 11/I left a message for the Customer earlier to let us know if
this date is not convenient for, we can reschedule later in the weekWhen I connected with our Customer previously on the matter, I commit to a credit which will be issued to her account upon successful completion of the delivery and in the genuine interest of Customer service and appreciations for your understandingI am not familiar with the case *** and am hoping to get some clarity when we connectWith much respect and gratitude, *** *** VP, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

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Address: 9769 W 119th Dr #14, Broomfield, Colorado, United States, 80021

Phone:

30346417 0 0
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