Coach Corral

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Please see below the two emails we received from our customer concerning their deposit return, the first dated July 20th, the second the 30th It was upon receipt of the second email that an official deposit return request was submitted to our accounting department by our sales department On August 5th our accounting department processed the request for the deposit refund and following instructions received from the sales representative about payment delivery, prepared the check for office pithe same day The check remained in our office ready for pifor at least a week We were under the impression our customer knew their check was available, but it’s apparent from the complaint dated the 13th of August that they were not aware the refund had already been processed I do not know how the check was finally received by Ms [redacted] (by mail or by piat our office), just that it cleared our checking account on the 19th of August I trust at this point the customer would agree that the complaint has been resolved We value the trust each customer places in our company, and am regretful we allowed both the day delay in processing as well as the subsequent miscommunication about the delivery of the deposit return to occur Crystal R***Office Manager From: [redacted] ***[mailto:***@whidbey.com] Sent: Monday, July 20, 7:AMTo: DeAnna W [redacted] Subject: Re: asbesto removal Hi DeAnna,Well, we finally have all the bidsback and this project has become financially not “do-able” The septic bids range from 8-thousandbecause according to the Island County Health Dept it is considered a “changeof use” and system must be upgradedA manufactured home could slide in as nochange of use but we do not want to do thatWe contacted the two companies yourecommended [redacted] was $2,8000-- [redacted] was $4,to remove the asbestosfrom roofSo the costs of this project before we even get started are makingit unfeasible.We owe you for your time spent workingup an estimate for us and coming to view the project which will understandablybe deducted from the $5000.oo deposit we gave ***Can you return the balanceto us or do we need to contact someone else at Coach Corral?Thank you for the time and energy you put into tryingto make this a reality If it were to beour home perhaps but as a rental project it just doesn’t fly[redacted] ***/ [redacted] **Langley, WA From: [redacted] [mailto:***@whidbey.com] Sent: Wednesday, July 29, 20153:PMTo: DeAnna W [redacted] Subject: refund Hi Deanna and ***,Based on an email sentJuly stating that we are not able to proceed and requesting return of escrowfunds can you tell me when I will receive the check.Thank you, [redacted] *** [redacted] [redacted]