Club Valencia- Apartments

Hello, I am writing a response regarding the allege complaint file against our business. Please document and set record that residents have access to our online portal with their own registration code to make payments and to contact us. They have been giving clear instruction on how to use the...

portal and if they make more than one payment a month by simply clicking the button more than once it will charge their account twice. The case of Mrs. [redacted] was a user error situation and was explain to her the steps needed to correct this. We have out of courtesy credit her the stop payment fee her bank charge her and the funds have been reversed back to her account, she paid her rent amount via money order for the correct amount due. Thank You   Patty G[redacted] | Club Valencia – Community ManagerShelton-Cook Real Estate Services, AMO®10201 North 44th DriveGlendale, AZ. 85302623-388-3258 (PH) |623-388-6972 (Fax)www.clubvalenciaapartments.com