Club Fitness of Florida

Spent around 600 dollars on a 2-year membership for myself and my wife. Only got to use about 2 months of it until COVID-19 happened.
Spent around 600 dollars on a 2-year membership for myself and my wife. Only got to use about 2 months of it until COVID-19 happened. Yes, the gym is open now, but someone in our household is at high-risk for the virus so we still can't use our memberships and it will probably be that way for years. We asked for even just a partial refund and were refused.

Horrible customer service. They lied about my contract and told me they would charge me $100 for a cancellation fee .

COVID-19 still being charged for services that I cannot use.
Since COVID-19 I have been charged for the month of April and May and I have not been able to use the gym due to a mandatory shut-down by the governor of NC. I have called the gym several times and not one phone call has been returned nor have the payments been stopped. I am not able to get in touch with anyone at the company to rectify this and they have essentially gone radio silent.

Refuses to honor the contract with my Medicare Insurance plan

I was interested in joining this club and very impressed after given a tour. But when I was told that the membership was over $30 per month, I had to decline explaining that I am a senior citizen living on a fixed income and that amount was out of my budget. I was then told that the club occasionally has special offers. I asked to be included in those offers. On or around January 30, I received a text about a special offer of 6 weeks for $6. This special included a free training session if you attended twice a week. Since at the time I was in negotiations for a teaching contract to start soon with the date yet to be determined, I didn't sign up for the free training session.At that time I gave my credit card for the withdrawal of the $6 (which was taken out of my account). On January 31, I received another text offering me "Full access 12 month membership for only $199! No additional fees. Reply to join" When I went to work out on February 1, I spoke with the young man who had signed me up for the 6 weeks and said that even though there was a good chance that I would be gone for several weeks during that contract---the price was within my budget. He told me that I would have to wait until my current 6 week contract ran out before I signed up for a new one. On March 1 my teaching contract in California was finalized so I contacted the club to terminate the remainder of the 6 weeks. I received a reply that I was unable to cancel because I didn't complete the contract unless I could provide proof of my new, out of state address. I explained that I hadn't moved permanently but was on a teaching contract out of state. The response was an attachment of a contract I never saw or was told about but I supposedly signed when I signed what I thought was for the $6 credit card withdrawal. My teaching contract ended early because of the Corona virus. When I returned from California, I noticed that $30+ was withdrawn from my credit card. I immediately called the club, was told it was withdrawn per the "contract" I had signed. I again reminded him of our many previous conversations about my being unable to afford $30+/month We worked out an arrangement whereby I would be given a new contract reflecting the offer mailed to me on Jan 31st and that the money taken out of my card would be credited to the new agreement. Everyone was happy (I thought). I said as soon as my quarantine was over, I would be in to sign a written contract that we verbally agreed to. But when I got to the Club, there was a note on the door that the gym was closed until further notice. Not knowing when or if they would reopen, I contacted my credit card company with all my documentation, and the charge was reversed. I soon got an e-bill from their billing department and I explained the situation. When my new enrollment for my Medicare Plan came in the mail and I found out that Club Fitness is included free with my membership (wouldn't you think they would have told me that themselves?). I was pleasantly surprised so I joined the Club through my Health Insurance. I was enrolled, given an ID number and went to the gym only to be told that they could not honor the contract with my health insurer because I am already a member and would have to honor that contract first. The 6 week membership I cancelled in 4 weeks? The Insurance company called the Club and was told that they would only honor the Medicare contract if I were willing to pay a large sum to cancel the "current" contract. Since I never got a bill, I wasn't sure what they were talking about. I am not computer literate (don't even own one). But I just checked my spam and saw a couple of bills for a service neither I nor anyone else was able to use. I guess I am writing this to make other senior citizens aware of the business practices of this company

gym closed due to covid-19, and I contacted them 2 weeks ago to place account on hold or suspend to no avail
gym is currently closed due to the covid-19 lockdown, and I am currently in limbo with my job barely making ends meet. I let them know about my situation weeks ago, as soon as all this started happening, no response until after they drafted my account. horrible business practice during this time of actual need.

Club Fitness has been closed for over a month but they keep charging my credit card. It goes without saying that this is unacceptable.
I have been charged for two months now when I cannot even use the gym's facilities. Instead of suspending payments until they reopen, they are continuously charging me while refusing to provide the service I'm paying for.

I was sold a four month contract verbally for Personal training. The contract is up and reaccuring charges of $70 keep being charged.
April 1st I visted Club Fitness to inquire about a gym membership. I was approached by a trainer named chuck a physical trainer at the gym. I had recently stopped smoking and wanted to try exercising to keep weight off. We worked out that day and he told me to come in April 2 to do paperwork. On April 2 2019 I was sold for physical training for four months. When you sign this contract you can't see what your signing because the computer faces the trainer and all you have is a signature pad. He went over that it was a standard four month contract and told me I was signing so they couldn't charge me additional charges. I was never told there is a box he couldve checked that would've stopped the reoccurring charges when the four month contract was up. I was never told he was emailing me a copy that would end up in a spam folder. He said he needed my email for events that were happening and announcements from the gym! I was never told I had three days to cancel this contract. We worked out through the contract all until July 14th.At the last session I said to him our my membership is ending and I wouldnt be renewing because school was starting again and I didnt have time.He said he would have to check the date for our last session. After this He wouldn't return calls or text messages. He didn't even work at the gym anymore come to find out! I've since been charged for August and September for training with a trainer that doesn't even work there anymore. I went in Sept 5th to try and find out why they were still charging my card. I talked to the new Training director Tim. He tried to sell me more training and said he was calling cooperate and he would call me back. He didnt. I went in the next day Sept 6th and talked to Tim again where he told me I had to email the training company Avail fitness but said he had no time to provide the addresses and he would call me he did not. I called later that evening on Sept 6th and talked to Stewart he finally looked at my contract told me they had emailed me a copy which was news to me. Said he was sorry this happened to me and he could give me some extra sessions. I don't want extra sessions I want my money back from August and September. He tells me that I need to come in and talk to Samantha on Monday Sept.9th. Still wouldn't give me the email addresses. Sept.9th I go and talk to Samantha she said she has no control over Physical training and would email the owner of the company. I tell her I also want out of my year long gym membership because this experience has been so awful I don't want to go in there ever again. She told me it was impossible to cancel the gym membership but she did cancel the Physical training finally because even though my contract was expired and the trainer no longer works there they are still billing me. I want a refund for two month of physical training $140 and I want my gym membership cancelled. How do these gyms get away with dishonest selling? How can you sign a four month contract and still be billed? I never received a physical copy of my contract or was told they wouldn't be checking a tiny box that stop reaccuring charges.

I would like this business to contact me regarding these billing issues that they have charged me for when their facility has not been used.
I am filing this complaint today because I have never been so dissatisfied with a company and their practices. When I purchased my membership last year in January at a total of $26.75 a month I was super excited about joining this gym. Even though their price was higher then most fitness clubs I chose this one because it was close to my job and my son's daycare being a single mom I usually don't get to do things like this for myself but I decided to splurge and treat myself with this gym membership. now I can say it was one of the worst decisions I've ever made. The first couple months the tanning beds were not working and therefore I was paying for services that weren't available to me. Because I'm a single mom I then had to get a second job and I basically had no time to get to the gym. I called up there and spoke to them about canceling and they told me my membership was not up until January, at the time the girl did not mention to me that I would have to call back up there and cancel my membership that was already over in January. In March of this year I noticed I had been charged for 3 months membership in a $49 annual fee. I have called this business multiple times I have spoke to the manager Sam who has informed me that Stewart the general manager would be calling me back I have yet to receive any correspondence from this place of business. When I spoke to the manager she said it would have been my responsibility to come up there and to cancel my membership because they don't take verbal cancellation over the phone. She then stated it was in my contract which I signed over a year ago. I asked the young lady to please have the general manager call me back as I know they can see through the key fobs when I have entered the gym I have not use their facilities and over 9 maybe 10 months. The young lady also told me I was now in a month-to-month membership because I had not came up to cancel but I still not sure how I have an annual fee on a monthly membership. How do you have an annual fee for something that's not an annual agreement? I do not have the answers to these questions that I have for this business as no one has given me a call back even though I have repeatedly called them. When I do call I am told the manager is not there he will call me back and it has been over a week now. I am a single mother that works two jobs to support my children I just want my money rightfully back as I have not use your facilities and your facilities I'm from the lack of response I feel as if you guys know you're wrong for this. I am usually very reluctant to give a business my car to make an automatic withdrawal and your business is the exact reason why. I'm writing this complaint today because I just want this resolved and I would like my hard-earned money back as you guys know I have not use your facilities and I should not have to pay an annual fee for something I have not used.

They are billing me for a service I never received. It is not listed on my contract.
I was billed for a fitness test. I never received one. The girl at the payment company tried to say it was a maintenance fee. She can change the discription and bill me more. She said this because this fee is not on the contract. That gym confirmed that maintenance fees are billed in October and not this amount. This payment company numerous times took money out of my account even after I sent them something in writing not to. I have fulfilled my contract and do not want to pay for a service that was never provided.

Cybercivilrights.org explained to me on 4.2.2018 that it is against NC law for the owner to do any nonconsenual filming, or to allow the members through its contract where I have 1. not authorized myself to be filmed via camera in the gym, and 2 be uploaded into the internet, nonconsenually.

Please view Club Fitness Charlotte Instagram channel for many examples.
Please see as only 2 more examples:
Sterling West (Ezra)@sterlo_sofit
Boris C, or Boris W who both film nearly every night.
Boris W has an Instagram and YouTube channel with many, many videos.
The gym is allowing all of the other people in its gym to film and to upload patrons who do not want to be filmed nor who have signed off on being consensually uploaded into the internet in their contract, or into (world wide web) sites.
Saturday March 31,2018 again I walked into the gym and there is a man and his girlfriend with a large tripod in the center of the gym and I had to go ask "Brian" for the names of the people because I wanted to know where maybe I am being publicly posted into the internet, without consent.First without Brian present I asked them before not to film me and then I went to the counter to ask for their names.
I discussed this with Rob Z on April 02, 2018.

Brian told me he can't do anything and asked them not to film me in their background only after having a heated discussion with the 2 individuals present, and I still did not get provided the names so I cannot prove 100% that I am not in their channel, or being broadcasted all over the internet.

I did not sign a contract permitting myself to be filmed and possibly without my knowledge uploaded into the internet every time I walk into a gym.

When I signed up for the gym Stuart told me that I can cancel for $100. But they refuse to let me cancel and I keep receiving harassing phone calls.
When I first signed up for the gym I made it very clear that I just moved from Miami to Daytona where I was working less than 20 hours a week doing home health aide where I would do hourly visits to several clients home. I had more than enough time to exercise and use the gym. I told the manager that I was looking for a full time job and he let me know that I can cancel my membership for $100. I even had my kids coming to the gym with me before my full time job. I have 4 children a 4 yrs old a 3 yrs old and my twins are 1 yrs old. I'm a single parent and I have no family here all my family are over 250 miles away. When I just started my new job training was 7AM to 3:30PM I was still able to get off work go home really quickly make my kids dinner , pick them up from daycare feed them and still make it to the gym in time for the total body classes. After two months of training my schedule changed where I started working from 9AM to 5:30PM by the time I got off work I headed straight to my kids daycare to pick them up by 6PM. In the beginning I was going straight to the gym but the total body classes were over by the time I made it to the gym leaving from Ormond to South Daytona. I explained to the manager that I was missing all the classes plus since my schedule changed permanently it was hard to come to the gym so late because when I get my kids from school at 6PM they are crying because they are hungry keep in mind all 4 of my kids are under 4 years old. My twins can't feed themselves I have to do it not to mention I have to cook dinner. I explained to Stewart that if my kids could feed themselves I would just buy them some fast food from drive thru so that way they can feed themselves while I'm driving to the gym. He assured me that I can pay $100 cancellation fee. I keep receiving harassing phone calls everyday serval times a day from peakserve as well as email. They don't want to accept my $100 to cancel. I don't know what to do. I just want to pay my $100 to cancel like Stewart said and for them to stop harassing me by calling me every single day. They email and text messages me every other day and it gets frustrating sometimes. Stewart was supposed to reach out to be but he never did.