Cloverleaf Counseling Center

I was court ordered to take counseling after a minor car accident, My counselor was *** (last name unknown) from Cloverleaf CounselingI completed all counseling appointments on time and paid all monetary duesI completed all counseling and was promised a letter of completionthat was about a year and a half to two years ago, still no letter of completion and I can not get my drivers license until I have that paper, I text and email her almost every day and its always a new excuseMy probation officer was***The both of them keep telling me they can not find anything on this case, I have all paperwork why do they not have it? I need my license because I have to go to workI have all paperwork necessary should you require it