Clover Contracting

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was led to believe the cost would be "a couple hundred dollars"I was not told anything differentIf the price was so "established" then the Service Manager should have recited itHe had the opportunity and the knowledgeThis response is full of philosophy, no substanceI was an established customer not someone off the street that gets the "church bulletin" discountKeep your $You've lost a customer by your failure of a duly authorized representative to make full disclosureIf that is not deception what is it? Regards, [redacted]

Dear [redacted] ***,Thank you for the opportunity to address this customer's concernsThe previous service manager, MrT [redacted] , left the company in MarchI cannot confirm or deny what he may have told the customer, however, our price for a replacement Garbage Disposal with installation is $This has been our price for over a yearWe do not break out our costs between labor and material for a garbage disposal installationWe set our price at a flat feeOur fees are determined after we have carefully reviewed comparable pricing in the areaWe purposely set our prices to be in-line and comparable to other firms and not above the going rateWe hire a professional firm to analyze and review rates and we conduct spot checks among other service providersIt is important to us to offer excellent service at a fair price.We cannot match or beat the price paid for a garbage disposal at [redacted] ***Our service includes expert installation, removal of the existing unit, and a warranty on parts and servicePlease feel free to contact [redacted] or [redacted] to compare pricing.We cannot refund the customer for work we completed at his home for our regular, fair and reasonable, price.Clover has not been in business for years by deceiving anyoneWe will give the customer a 5% discount, that we offer to parishioners in the church bulletins where we do most of our advertising.Sincerely,Daniel *M [redacted] , President Clover Contracting Inc