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ClockWay - A Gift Theory Store

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ClockWay - A Gift Theory Store Reviews (22)

Review: Of the two clocks I ordered from this company, neither one operated properly when I received them. All I asked of this company was for them to issue a "call tag" and have the products picked up by a carrier of their choice and refund me in full what I had paid by credit card. The company refused to do this and kept offering me "incentives" to keep the defective merchandise....such as offering discounts on the products, ect. I told them repeatedly by phone that I did not want the clocks and they needed to pick them up for return. Now I am out of the cost of shipping the clocks back to them. I will never order anything from this company again and I would not recommend them to anyone else. I feel their business practices are highly deceptive and after not being able to pawn off their defective products on me, they will still make money off of me by having me ship their product back to them.Desired Settlement: I would like the shipping costs of sending the clocks back refunded to me in full.

Business

Response:

The clocks that were sent to customer were brand new. Customer contacted us regarding her clock issue. We advised her via phone and email on steps to be taken to help resolve her problem. Customer did not want any technical support assistance over the phone and just wanted to return merchandise. As a result, we issued return authorizations.

In sept of 2013 I purchased a Howard Miller clock from clockway a division of Gift Theory. The clock proved to be defective so I emailed clockway with the details. There response was "contact the manufacturer" I contacted Howard Miller the representative,was Heather. After outlining the problem to Her She stated the clock is defective and Clockway should replace/repair as they shipped the unit. I informed clockway of Heathers directive and They have ignored Me since.

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Description: HOME DECOR, ACCESSORIES & GIFTS - ONLINE RETAILER, MIRRORS, STOOLS, CLOCKS - DEALERS, FURNITURE - RETAIL

Address: 3521 Old Conejo Road, Suite 101, Newbury Park, California, United States, 91320

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