Clipper Magazine

There is nothing else we can do at this point as we have resolved this issue.  The credit has been issued and available for your use.

We are simply reporting the facts as we have them, there is no intention to lie about this situation at all. While you are dissatisfied with the response we gave,  it is the findings  we have as the information after reviewing/researching  the account.

Good Morning, We apologize that we have not gotten back to you. Your acceptance of site credit went back into our open queue, which because of the holidays is a bit high. We have pulled this request and added the $10.00 in site credit to your account. Unfortunately, as previously stated we are not able to give a credit card refund for this deal because of the restrictions we have set on our credit card system. These constraints are set for all of our customers privacy and security. We again apologize however are not able to complete this request from you. http:/[redacted]Please let us know if there is anything else we may do to further assist you as we are happy to help.Happy Holidays, DoubleTakeOffers Management Team

Revdex.com ID# [redacted]
In regards to the complaint filed by [redacted] of
[redacted] (Clipper Customer# [redacted]) we have investigated the claims made
by [redacted] and submit the following as our response to the customer filed
complaint.
We have contacted our account executive,...

Martha F[redacted], to
discuss the accusations and have found the claims of rude and unprofessional
treatment of the customer to be unfounded. 
On September 10, 2014 the customer was informed, via email,
of the company’s focus to have existing nonfood related customers who are
currently running ¼ page ads, to run 1/3 ads if they choose to renew their
contract.   The reason for this is
because very few customers were purchasing ¼ page ads and it was getting harder
to place these ads in our book.  There
was no “offer” as the customer stated. 
The email was purely for informational purposes and was not in any way
asking the customer to change their existing contracted ad size. 
The customer asked our account executive, Martha, to contact
her upon receipt of this email.  Martha
received the email and did contact the customer to answer their questions.  Martha explained to the customer that this is
not a free upgrade and that there is a cost when purchasing a larger size ad.  Our account executive did state that they
told the client they did not have to renew their contract when the client
conveyed their discontent with this situation.
The account executive states that there was no verbal
promise made to the customer that there would only be 1-2 dentists advertising
in the zip codes that [redacted] advertise in. 
We do try not to saturate any category of business in our magazines, but
cannot promise a limit on the amount of advertisers in each category because we
must fill all the space in our magazine by our printing deadlines.  This is the nature of our business and also
the reason why it is stated in our Terms and Conditions that, “Clipper does not
guarantee exact color matches, position or exclusivity.”
We reviewed all the dental ads in the same publication as
[redacted] and have found the customer’s claim about the use of her logos,
colors and coupons with other dental advertisers unsupported. 
In conclusion, we have found that Clipper
Magazine has honored the contract with the customer and do not feel any kind of
refund is warranted.  Currently, there
are three ads remaining on their existing contract.  We will allow customer to cancel the remainder
of their contract without penalty, with payment expected in the amount of
$220.50 to cover the unpaid balance on their account for published ads as of
today’s date.  We are unable to honor
customer’s request
for another account executive because we do not have another account executive
in their area.

Unfortunately we're unable to issue a credit card refund at this time as your original purchase was made over 180 days ago. At that time our Finance department expunges all credit card records from our systems for our customer's security. This is the reason why our refund policy states, "We also...

will refund OR provide a credit in the amount of your Payment.we are able to offer you LocalFlavor site credit for the amount paid. This credit can be used towards the purchase of any future promotions and credits never expire.Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We're sorry you were unable to use the deal that you purchased. We've
gone ahead and refunded you back to the card on file. Once vouchers are
refunded, we can not reissue or reverse the process. Please allow up to
14 business days for the funds to appear back on your card.

Good Afternoon [redacted] Again, we apologize that you are not satisfied. You were given a credit card refund on 5/15/2014 for $594.00 and $99.00. One purchase was made on 7/17/2013 and the other on 8/26/2013, neither of these vouchers were expired, this is why your were refunded for this. For the deal where you were refunded $99.00, $25.00 was put back in your DealChicken account because you had used those credits to pay and we can not give a credit card refund if credits were used. The purchase that you made on 1/22/2013 we did give an $89.00 DealChicken credit because this voucher was expired. Again we do not normally refund or credit for expired vouchers however we considered this an extenuating circumstance and honored a DealChicken credit refund. We also did not force you into this. We offered you the credit based off of your refund request. Please view the screen casts below. [redacted] (Please read from the bottom up)We have been extremely accommodating to your requests. However once credits are given we are not able to take them away. And though we may have credit information save on the site for you under your profile this is not something we have access to for security reasons. Furthermore, as once stated before once credits are given that specific credit card transaction information is scrubbed from our database, again to protect your personal information. We again, will not be refunding this. It is an $89.00 credit in which $10.00 has been used so you have $79.00 left to use. These never expire; you might not find a deal now that is to your liking however the credits will always be available. And please also remember you are not paying full price for any of our deals, therefore we offer the best quality we are able to. We do receive prototypes and samples for all of the deals that run on our site and everything that runs has been approved under a strict checklist. In fact most of the merchants that we offer products from also deal with merchants such as [redacted] and [redacted].

Good Morning [redacted], Thank you for contacting LocalFlavor. We're sorry you were unable to use the deal that you purchased as this business has been confirmed closed. We've gone ahead and refunded you back to the card on file. Once vouchers are refunded, we can not reissue or reverse the...

process. Please allow up to 14 business days for the funds to appear back on your card.If you have any other questions please reply back to this email, we would be glad to help.Kind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted], We appreciate the information that you have provided to us. In looking into this situation we do see that you did converse with someone on our management team; Jamie G[redacted]. She is the head of the Consumer Loyalty Team and handles all issues such as these....

Unfortunately, as explained we do not make exceptions to our policies. What we are able to do is reach out to this merchant and make sure that they are aware they are to honor certificates such as these per their contractual agreement with us. We do go over this with all of our merchants before they sign with us but we are always happy to give a little reminder. [redacted]Again, we understand that this may not be exactly what you are looking for in this instance. However, all of our policies are written to best meet the needs of all of our customers; both the general public and our merchants. We do hope that you will continue to use our services as we have some new and great things to offer with the recent launch of LocalFlavor. Respectfully, LocalFlavor Consumer Management Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
This matter was settled by the third party collection agent(s) to my satisfaction, and the amount I paid was fair to me. My only regret is that I was unable to work this out directly with the Clipper. The third party was fair and objective just as I suspected they would be, and I actually paid less than the Clipper was willing to accept according to all the efforts I made prior to them turning it over to third party resolution. I do hope the Clipper will remain a successful advertising media as it seems to have done well from what I have seen in the past. Unfortunately I will not be able to advertise my company in their publications. This was the first time I ever filed any complaint of this type and I hope it to be the last.
Regards,
[redacted]

Good Morning [redacted], Thank you for your patience. We apologize for the delay, we are not able to respond to a ticket within a Revdex.com complaint until you reply back. We have confirmed that this location has closed but their Niagara Falls location is open and honoring all certificates. At this point you may either go to this location or we may offer you site credit.Please let us know how you would like to proceed. Kind Regards, LocalFlavor Consumer Loyalty

Review: On July 10, 2014 I purchased a deal of 1- Or 2-Nights In New York City For 2 ([redacted]). Since then I called and send several emails to make a reservation never got a call or email back. Finally I called back on 7/15 and I ask for my money back, 1 hour later got a email to confirm my refund and stated that I will get my credit card charge back within 5-7 business days. Is been more than 9 business day and still no money back. I call again on 7/28 asked to speak with CSR manager, I explained all the situation and he was very rude and told me that is nothing he will be able to do. I got another email and now stated that my money will be credit with 2 weeks. I will definedy don't use this company any more. Very unprofessional people. Don't really care.Desired Settlement: Just want my money credit back to my account. ASAP

Business

Response:

Good Morning,

Review: I bought a bracelet from them -- it was never delivered -- Order Number: [redacted] -- they do not answer email or phone callsDesired Settlement: send the bracelet or refund my money

Business

Response:

Good Afternoon,

Review: This company has ignored all emails regarding the reason why my $67.90 refund they claim was submitted and processed on 01/01/14 has not been credited to my credit card. It has been 9 days as of today.Desired Settlement: I want my $67.90 returned to my card ASAP since it's already days past due, further financial compensation for my troubles which have included numerous emails to Deal Chicken and taking a large chunk of my day away from me to do this. I do not want an apology from them, since it will not be sincere.

Business

Response:

Hi [redacted],

Review: I would like to report a complaint regarding Deal Chicken. Below is a summary of my dealings with Deal Chicken and they have NOT responded in any manner. I simply want my money back, and will count this as a lesson learned. I also tried to contact them at [redacted], which is listed on your web site, but they have not answered that as well. I simply want my money back. [redacted] From: [redacted] Sent: Monday, October 28, 2013 4:07 PMTo: DealChicken ; [email protected] Subject: Re: Your DealChicken.com purchase was completed! Can you advise the status of this order please, and or reimburse my CC for the amount paid for the two whiskey rocks Thank you [redacted] From: [redacted] Sent: Wednesday, October 23, 2013 12:33 PMTo: DealChicken Subject: Re: Your DealChicken.com purchase was completed! I redeemed my order for these rocks on Sept 18th. It indicated 2 4 weeks for delivery....We are now October 23....beyond the 4 weeks in fact.Can you advise when these will be delivered. We are leaving Canada October 29th an are concerned they will be delivered while we are away for the next six weeksRegards [redacted] From: DealChicken Sent: Wednesday, September 18, 2013 3:57 PMTo: [redacted] Subject: Your DealChicken.com purchase was completed! DealChicken.com You got a great deal!Your purchase of Whiskey stones (set of 9) has been processed. If you haven't yet redeemed your deal, follow the instructions below to complete the order on the merchant's website. HERE'S WHAT YOU NEED TO DO To redeem, go to [redacted] Read instructions before submitting Enter voucher code information Fill in address and related information and click submit Select option Color, Type, Etc Click submit to skip - insurance and expedited shipping page Click submit to skip - recommended products page Continue to proceed until arriving at shipping payment page If shipping additional Pay shipping fee and checkout Product will arrive within 2-3 weeks Enjoy Customer Service questions: please call ###-###-#### or email [redacted] VoucherNumber [redacted] VoucherNumber [redacted] REDEEM MY DEAL PROMOTION EXPIRES: January 16, 2014Thanks for purchasing your DealChicken.com deal and don't forget to check the site every day for other great deals. ORDER DETAILSEmail: [redacted]Name: [redacted]Purchase Date: 09/18/13Credit Card: ###########[redacted]For customer support use this Certificate ID #: [redacted], [redacted]NOTE: The Merchant, not DealChicken, is solely responsible for this Deal. This Deal is subject to the Terms of Service and How DealChicken Works. Cash refunds available up to 14 days after purchase date. See Terms of Service for refunds details. You Purchased deal image Whiskey stones (set of 9) EPacificMall.com Value Your Price Quantity Total $49.99 $14.95 2 $29.90 Amount charged to card $29.90Desired Settlement: I simply would like my money returned

Business

Response:

Hi [redacted]- I’m sorry that this was your experience. I have refunded you for the $29.90 that you spent for the whiskey stones, which you should see back in your account in 3-5 business days.

Please let me know if you need anything else.

Review: I purchased a DoubleTake Deal from this company for [redacted], in March 2014, which gives me a certificate to use at the restaurant ([redacted]). The certificate does not expire until March 2015, however the restaurant, [redacted] is permanently out of business. I requested a refund and they refused to give me one stating their refund policy. They cannot honor my deal, I paid for this certificate, and yet DoubleTake Deals (Clipper Magazine) will not give me a refund even though the certificate has not yet expired and has not yet been used.Desired Settlement: I get a full refund and bonus credit for my trouble.

Business

Response:

Thank you for reaching out to DoubleTakeOffers. We have verified that this business did close in May. That said, we are not able to submit a credit card refund per system restraints 170 days after the date of purchase. We have offered to credit your DoubleTakeOffers account for the price that you paid for the deal, which is what we do for every customer in this kind of situation. Credits never expire so they can be used at your leisure.

Review: Email to dealchicken.

I had purchased a voucher ([redacted]) to be used at [redacted] Bistro and

Wine Bar in June 2012. Although the promotion expired I had wanted to use my payment of

$12.50 (which does not expire until June 2017) this weekend. Unfortunately the restaurant is no longer

in business and I will not be able to use the voucher. Could you please refund the $12.50 to

me. Thank you.

There policy states:

DealChicken also will refund or provide a credit in the amount of your Payment for any unredeemed Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above.

Their reply: I am glad that you were able to view our terms of service. I do apologize that you have not made “Reasonable Efforts” to redeem your voucher prior to expiration or the business closing. By Reasonable Efforts we mean, you had from 06-14-12 to 11-20-12 to redeem this voucher for the promotional period.

How do they have the gall to tell me I did not make reasonable efforts to use the voucher!!Desired Settlement: Refund in the amount of $12.50

Business

Response:

Good Afternoon,

Review: in the summer of 2013 the clipper magazine rep contacted me and ask if I would like to do some advertising in the magazine I was hesitant then the rep offered the do the first and then we could decide if we wonted to continue after the first add went out we did not get any response from it and we did not wont to continue with the add before the add was done on the run they put our add in another time in a total different area from where we was WITH OUT MY OK !I then contacted them and they wonted payed for both adds .and they wont even hear me out . they said that I had a contract with them [but I never sign one].When I asked for a copy of it they said that they would mail me one out[all they send is a bill not a contract].FOR AN ADVERTISING COMPANY THAT HAD MY ADD WITH THE ADDRESS ON IT{THAT WAS RIGHT }CANT SEAM TO GET MY MAILING ADDRESS RIGHT WHEN THEY SEND ME STUFF[ITS 15018 THEY PUT 15108].now they turned me into a collection company that is rude &ignorant to meDesired Settlement: All I ever wonted was the 2nd add to be removed from the bill and a correct bill to be mailed out to me ! and now an apologies sent in rightingand the collection call to end!!!

Consumer

Response:

Documents

Business

Response:

The customer approved and signed the contract and also approved the proofs for both of the ads at 402.00 each dating back to May 2013 and July 2013. They were invoiced and are responsible for the debt. They claim to have sent us a check that we never received and on several occasions we tried to reconcile this with them. After several attempts to work with them the debt was sent to our third party collection agency for the total of 804.00.

To reconcile this matter quickly if the customer would pay the 402.00 that they have admitted to in the complaint to the third party we would accept that to settle the claim as long as it was done before 07/10/14. We have offered this customer other ways to work with the balance but they have never followed through with the attempts.