Clinton Mini Storage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because a lot of is invalidPoint #1: At some point I did change my card because it was lost or stolenThis did affect this account and the vendor had every right to inquire about issueI thought that the fee for Clinton Ministorage was debited directly from my checking account but then realized that it was notThe card account was closed and that is why it was declinedI replaced the card and provided Clinton Ministorage the new info to continue auto-pay Point #2: After the initial problem, there was no reason why the card should have been declined after that pointPlease have her submit documentation hat the various payments were declined on all the instances when I was billed bi-monthly, instead of every monthI will review and then I will provide a response Point #3: Most vendors would have just call or email their customers and tell them about the problemShe emailed me about the problem on one occasion that I mentioned previously when I lost my card After this point, in response to a double billing I called her and spoke with Clinton mini-storage directly and asked her to stop billing me bi-monthly and the bi=monthly billing continued after that point Regards, [redacted]

In reference to the above subjected claim.All issues brought up by *** *** were addressed in the first response.His credit card information became invalid, and he did not provide us withnew information in a timely manner Then once he did provide the newinformation, the card was declined several times.We did telephone *** *** when the card first came up as declined Andresponded to all e-mails that he sent us Letters were also mailed to himat the address we had on file for him, which is different from the addresson all correspondence to the Revdex.com.All allegations that *** *** stated about us "trying to save money onour credit card fees" are false Our automatic pay is completely automated.If a card is declined it will keep trying until it either is approved or thesystem kicks it out for being lost or stolen.This incident is the only one we've had We do have procedures in place,unfortunately *** ***'s case was a "one of a kind", that when his newcard information was received, it then continously was declined by his bank.We have apologized to *** ***, and we have abided by his signedcontract, the only deviation we made was we did not charge him late feeswhen we could have We even suggested that he discontinue his automatic payoption, which he did.If you have any questions, please feel free to contact us

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]
I am rejecting this response because a lot of is invalid.
Point #1: At some point I did change my card because it was lost or stolen. This did affect this account and the vendor had every right to inquire about issue. I thought that the fee for Clinton Ministorage was debited directly from my checking account but then realized that it was not. The card account was closed and that is why it was declined. I replaced the card and provided Clinton Ministorage the new info to continue auto-pay. 
Point #2: After the initial problem, there was no reason why the card should have been declined after that point. Please have her submit documentation hat the various payments were declined on all the instances when I was billed bi-monthly, instead of every month. I will review and then I will provide a response. 
Point #3: Most vendors would have just call or email their customers and tell them about the problem. She emailed me about the problem on one occasion that I mentioned previously when I lost my card.  After this point, in response to a double billing I called her and spoke with Clinton mini-storage directly and asked her to stop billing me bi-monthly and the bi=monthly billing continued after that point. 
Regards,
[redacted]

"Clinton Mini-storage has been double billing me every other month instead
arial, sans-serif;">of billing me my monthly fee every month.  It makes a difference.  I agreedto a monthly payment and this is not what they have authorized.  I spokewith the representative several times to stop doing this and she says shewill, but the same thing keep happening.  I think she may be doing it tosave on her credit card fees.  I see I am going to have to de-authorizeautomatic payments, but that just creates more work for me every month.  Thepurpose of my email is just to be sure that Clinton is generally not doingthis to many of their clients."The allegation about Clinton Mini Storage charging his card every othermonth to save money on credit card fees, is totally false.  We get charged apercentage of the total charged, no matter if its one month, ten months, orone hundred months we still pay the same percentage.[redacted] set up for our auto pay program, where it automaticallytakes the rent from a debit or credit card every month.  Our automatic payis fully automated. [redacted]'s credit card information became invalid,and he did not provide new information to us immediately.  He provided thenew information on October 3, 2013, at which time he owed September andOctober rent, hence the first "double" payment.  November 2013's rent becamedue, and the charge was declined.  Our automated system tries to take thepayment several times and if it does not get approved it gets pushed to thenext month.  December 2013's rent became due and once again was declinedseveral times. November and December's rent finally went through on December20th.  January 2014's rent became due and once again was declined.  February2014's rent became due and was once again declined several times.  Januaryand February 2014's rent finally went through on February 19, 2014.[redacted] told that the reason there were double charges was do to thecard on file continually being declined.  And we sent him an email on March5, 2014, asking him if he would like to be taken off the automatic paymentplan.  We received his reply on March 30, 2014 asking us to remove him fromthe automatic payment plan.[redacted] has not been charged any late fees, even though the rent waspast due.If [redacted]'s payments had not continously been declined, after heprovided us with new payment information he would have only been charged onemonths payment at a time, but since it was continously declined he wascharged "double" payments when the card was approved.If you have any question, please feel free to contact me.Thank you for you assistance in this matter.

Review: Clinton Mini-storage has been double billing me every other month instead of billing me my monthly fee every month. It makes a difference. I agreed to a monthly payment and this is not what they have authorized. I spoke with the representative several times to stop doing this and she says she will, but the same thing keep happening. I think she may be doing it to save on her credit card fees. I see I am going to have to de-authorize automatic payments, but that just creates more work for me every month.

The purpose of my email is just to be sure that Clinton is generally not doing this to many of their clients. .Desired Settlement: I want the company abide by the contracts signed regarding payment and otherwise they needed to be punished accordingly so that they do not continue to charge customers credit card in an unauthorized manner.

Business

Response:

"Clinton Mini-storage has been double billing me every other month instead

of billing me my monthly fee every month. It makes a difference. I agreed

to a monthly payment and this is not what they have authorized. I spoke

with the representative several times to stop doing this and she says she

will, but the same thing keep happening. I think she may be doing it to

save on her credit card fees. I see I am going to have to de-authorize

automatic payments, but that just creates more work for me every month. The

purpose of my email is just to be sure that Clinton is generally not doing

this to many of their clients."

The allegation about Clinton Mini Storage charging his card every other

month to save money on credit card fees, is totally false. We get charged a

percentage of the total charged, no matter if its one month, ten months, or

one hundred months we still pay the same percentage.

[redacted] set up for our auto pay program, where it automatically

takes the rent from a debit or credit card every month. Our automatic pay

is fully automated. [redacted]'s credit card information became invalid,

and he did not provide new information to us immediately. He provided the

new information on October 3, 2013, at which time he owed September and

October rent, hence the first "double" payment. November 2013's rent became

due, and the charge was declined. Our automated system tries to take the

payment several times and if it does not get approved it gets pushed to the

next month. December 2013's rent became due and once again was declined

several times. November and December's rent finally went through on December

20th. January 2014's rent became due and once again was declined. February

2014's rent became due and was once again declined several times. January

and February 2014's rent finally went through on February 19, 2014.

[redacted] told that the reason there were double charges was do to the

card on file continually being declined. And we sent him an email on March

5, 2014, asking him if he would like to be taken off the automatic payment

plan. We received his reply on March 30, 2014 asking us to remove him from

the automatic payment plan.

[redacted] has not been charged any late fees, even though the rent was

past due.

If [redacted]'s payments had not continously been declined, after he

provided us with new payment information he would have only been charged one

months payment at a time, but since it was continously declined he was

charged "double" payments when the card was approved.

If you have any question, please feel free to contact me.

Thank you for you assistance in this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because a lot of is invalid.