Clinical Match Me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com spoke with the business today and they have stated that they reviewed the details on the vehicle when it was initially inspected by their service department, and the roof was checked and there did not appear to be any issues The business has stated that they were unable to locate a used motor to replace, the correct amount of the purchase of a new unit is $425.00, but there are labor charges as well of about $ We did offer to send the vehicle directly to Ford and offered to pay for half of the cost to have the new motor installed and the labor as well The consumer refused this offer, but it does still stand This is not a warranty item under NYS Lemon Law, and the motor is still working, it is just running slow

Phone response - Paul states he is going to call her as soon as he hangs up with me to set appointment to get her issue resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As of this morning, I have not heard anything from the dealershipWhen are they suppose to call Regards, [redacted] ***

It is not Victory Chrysler Dodge Jeep Ram's policy to release any customer information without consent. On behalf of the company; I apologize to Ms*** for this breach of confidentially. I would like to learn how the potential customer had access to a previous owner's
address; in order to correct and prevent any further incidents. Victory Chrysler Dodge Jeep Ram's policy is to safeguard all personal information. If a potential customer is inquiring about a vehicle and requests to contact the previous owner, Victory's standard operating procedure is to contact the previous owner and ask if they would contact the potential customer. If the previous owner consents to discuss their "old" vehicle; we give them the potential customer's contact information

We purchased undercoating for $from Victory Chrysler Jeep in Rome NY when we purchased a GMC truck from them on 7-8-16. This was to cover any new rust. Now we have new rust and have been trying for the last four months and they will not honor the contract. And no, we
have not heard a word from then since we contacted the Revdex.com

Phone response - Paul states he is going to call her as soon as he hangs up with me to set appointment to get her issue resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of this morning, I have not heard anything from the dealership. When are they suppose to call.
Regards,
[redacted]

Ms. [redacted],Our sincere apologies for the incorrect pricing on the air filter, it is not Victory's policy to overcharge any customer.  Mistakes do happen.  Please advise our Service Manager, Tom Boncella of any price discrepancies, corrections will be made.  A full refund was...

issued on 8/25/17.   Thank you for being a loyal customer.  Sincerely,Victory CDJR

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com spoke with the business today and they have stated that they reviewed the details on the vehicle when it was initially inspected by their service department, and the roof was checked and there did not appear to be any issues.
The business has stated that they were unable to locate a used motor...

to replace, the correct amount of the purchase of a new unit is $425.00, but there are labor charges as well of about $250.00.  We did offer to send the vehicle directly to Ford and offered to pay for half of the cost to have the new motor installed and the labor as well.  The consumer refused this offer, but it does still stand.
This is not a warranty item under NYS Lemon Law, and the motor is still working, it is just running slow.