Cliffhanger Jeep Rental

This was the message that was sent to the customer.*** I attempted to call, but was unable to connect with you over the phoneI apologize for the inconveniences that you experienced while renting a Jeep from usOur intentions are to provide the best equipment possible at all times Unfortunately we had a problem with the dealership that was supposed to supply our new jeeps by a certain dateThat trickled down to you receiving a jeep that had been previously pulled out of service to sell Luckily for us we hadn't sold the Jeep yet, but because the dealership didn't deliver the Jeeps we had to use an older jeep to rent I know that pointing the finger at another party doesn't change the fact that you received an inferior product from usI would like to make it up to you Did you have something in mind that would "make it right"? Please let me know what I can do to rectify the situationPlease feel free to call me directly###-###-####ThanksBrad

This was the message that was sent to the customer.[redacted] I attempted to call, but was unable to connect with you over the phone. I apologize for the inconveniences that you experienced while renting a Jeep from us. Our intentions are to provide the best equipment possible at all times....

Unfortunately we had a problem with the dealership that was supposed to supply our new jeeps by a certain date. That trickled down to you receiving a jeep that had been previously pulled out of service to sell.  Luckily for us we hadn't sold the Jeep yet, but because the dealership didn't deliver the Jeeps we had to use an older jeep to rent.  I know that pointing the finger at another party doesn't change the fact that you received an inferior product from us. I would like to make it up to you.  Did you have something in mind that would "make it right"? Please let me know what I can do to rectify the situation. Please feel free to call me directly. ###-###-####ThanksBrad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and continued the discussion with Mr. Brad K[redacted], the owner of Cliffhanger Jeep Rental, eventually he refunded me $[redacted]+tax, so this case can be closed.
Sincerely,
[redacted]