Cleveland Public Power

Outages on a regular basis. We lost power three times since March. Always an excuse. More outages in the last two years than I have had in the previous 24 yrs. up until two years ago I only remember one outage prior to 2018.

I have written to CPP numerous times requesting to cancel my electric service with them so I can choose a different company. I have had so many issues with CPP (constant outages, billing charges, etc.). I have sent four separate emails to CPP with no response. I have telephoned CPP and was put on hold for hours. On one call somebody finally answered and then hung up immediately. On another call I got an answering machine I left a message with my telephone number account number etc. with no reply.

I am a customer of Clevelabd public power I have called several times to let them know I don’t have enough power running to my house to run my central air I told them I suffer seizures and I can not be in this heat or I will get sick I have already had 3 seizures and when somebody did come they just said it’s to hot outside and left

I have been requesting documentation from CPP in regards to billing and investigations I have requested and they have not sent me the paper work or contacted me back in regards to this matter I was originally working with a supervisor Name Mr. and he has not done what I have asked back in 2010 I had an investigation from them in regards to my lights and I asked for paperwork and they have not sent me that paperwork there was another investigation done in may of 2019 and no one has responded to that investigation or sent me the paper work I am asking for paper work in regards to billing and investigations

Cpp has defrauded me for year my service I had in my name was on some other person's house my meter I paid out of my SSI thinking I was paying for my electric bill I reported it when to come find out I had the Illuminati company for electric there was an investigation done showing I was telling the truth I spoke to a Mrs *** and she sent me to a me. *** he told me I was to receive my refund of all the money told me I was to receive my money in 6/8 weeks from Nov 2019 Wich my refund check is to be delivered by February 25 2020 so I call back and I get the run around smart remarks and get told cpp don't owe me any money

I moved out of Ohio on 1/10/20. I called Cleveland Public Power on 1/10/20 to request a disconnect on my electric at my old apartment. They scheduled the disconnect for 1/14/20. They never disconnected my service and continue to bill me. I have called once a week since mid January to follow up and they keep saying they dont know why they didnt disconnect but they will take care of it. Nothing ever happens. Now I am getting delinquent letters in the mail and as of this morning I was just billed for another month of service. I am fearful that due to their inability to follow through with disconnecting my service they will end up sending me to collections or something for services I should not be billed for. I do not know where else to turn to escalate this and get them to fix it.

I paid a bill with them in full, buy 8am. At 2pm my son calls and say the power is off, so I called cop to see what the issue was, they say my power is off due to none payment , I told them my bill was paid early this morning and provided the reference number. They they say it gone take 2 business days for them to come back out when they shouldn't have turned it off anyway. Mind you it's a blizzard outside and now me and my family have to freeze from there mistake. If I needed to call after I paid my bill thru their payment system, they should have made that clear. Then the manager had a nasty attitude on top of that saying so what do I want him to do. I wish I never had to use Cleveland public power.

Every month, since moving into my new apartment building, I have been billed an enormous amount for my Energy Adjustment Charge with Cleveland Public Power. For example, for 12/12/2019, my electricity charge wintered $35.83. Then my Energy Adjustment Charge was $42.70. Now for 02/14/2020, my Electricity Charge Winter is $47.55. My Energy Adjustment Charge is $56.67. How are they allowed to charge me more for the Energy Adjustment Charge that's more than my actual usage? I'm on a fixed income and there's no way I will be able to afford this. Is this even legal?

I moved and tried to get electricity turned on. They refused profusely. Its winter and I'm freezing.

Cleveland Public Power along with the City of Cleveland installed new LED street lights last summer/fall 2019. They are extremely bright and shine into our house even though we have darkening curtains. The light shines into our backyard and it's a huge nuisance. It's like being in a football field with the lights. The issue is that I've contacted Cleveland Public Power several times since last year and nothing is being done about it. I contacted Mr., Manager of Street Lighting Department and he never responded to me. I've been calling the local councilman's office and Cleveland Public Power and no one is listening or responding to me.

The consumer moved into this apartment in April 2019 and the bill was $30.The consumer had never had CPP prior to moving to this apartment The bill has continued to increase since then. The consumer received there bill for this month and it stated that the consumer owes $1,274.43.The consumer has never missed a payment for this bill. The consumer did contact the company directly about why the bill was so high. They stated that it was at least three other residents that were under the consumers name.The consumer stated they never lived at any of these other homes and that this had to be fraud of some kind. The company stated that the consumer needed "Do what they(the consumer) had to do" to pay the bill. The consumer did ask them to investigate this matter. The company stated the consumer needed to pay at least half of the bill. The consumer would like this to resolved.

company, they will work a monthly payment plan with you through pipp/heap if you fall behind and they rarely have outages, they are the best option PERIODTTTTT...Cleveland public power is a headache Ive been staying in *** in this unit for 5 months since June and we’ve had at least 4 outages since I been here...mind you my house is all electric so when the lights go out, there’s no heat and having 3 schoolage children, being pregnant and working from home this is HORRIBLE...if I knew this in advance I would’ve never moved in this neighborhood and it seems as if it’s always my street when I ride around the neighborhood...all I know is IF the people had a right to pick and choose CLEVELAND PUBLIC POWER WOULDVE BEEN OUT OF BUSINESS LONG AGO...looking into alternatives for my family until we move and we will as soon as the lease up

I moved from my apartment back in May, I realized the new renter and the landlord did not switch the account in June. I contacted CPP and they told me that I needed to pay that month (of June) but that they would cancel my account and I would not get billed further. July I got an email that I was going to be charged for that month, I contacted my person from before and they said it was just a glitch in the system and not to worry. But they billed me anyways, and they are trying to bill me again. This is the worst experience I have ever had with any kind of company. I have finally found, after hours of clicking on everything on the screen, how to deactivate my account online without going through one of the people that has lied to me previously. By the way, you cannot deactivate your account once you have logged in, which is the problem. No you have to log out, and then you will see an option to deactivate your account...super logical right. I asked their 'help' system multiple times, but did not hit the right phrasing until almost 3 months later.

My electric got disconnected I have been paying my bill but not the full balance they didn’t call me to tell me that my electric is getting disconnected they just disconnected it and I have severe arthritis fibromyalgia and asthma too and I borrowed the money to get it turned back on and they told me it will be 24 to 48 hours and it’s in the 90s

No one answers the phone at this company and they have not even tried to contact me after submitting a move in service from and again contacting them days later for an update.

No one at this company answers calls. I waited on hold for an hour just to have it answered then hung up on. This company has terrible customer service!

This is what happens when you have a service monopoly. I was charged $1100 due my tenant not taking the power out of my name. I've been on hold all day and cannot get a hold of a supervisor. I left multiple messages for Bill *** and he will not get back to me. I called City Council and complained.

Cleveland Public Power has deteriorated significantly over the last 2 years. We have and continue to have multiple Power outages in my neighborhood and around Cleveland. It is poor workmanship and service. Customer Service is rude and basically non responsive. This is not how it use to be, CPP was responsive and the workers were respectful. Unfortunately that has changed.

My service was disconnected without a shut off notice. Paid the bill in full Thursday as of Friday9/14/18 no Service. My food will be bad soon.I hate we have to deal with this company. They suck I wish the landlord would switch company's.