Cleaver Lawn Care And Snow Removal

Paid 2 payments up front, the company showed up one time only. But once the second payment was received they never returned. They promised a full return of payment and claimed they had mailed me a cheque, which I never did receive. I have not received any communication since then.

Company does not answer phone calls nor emails. They have not showed up to remove snow / salt. I have had several complaints from my tenants that the snow is accumulating and it is not being removed.

Contacted company in November to clear snow from a tri-plex we own. Paid $325 deposit via etransfer. Company showed up a couple of times - once they cleared the neighbours driveway and not ours. Asked them to confirm via text whenever they cleared snow or salted driveways/sidewalks. promised to do this and never did. In January they wanted the second payment of $325 which was paid by etransfer as well. They have never been back since.

I hired this company to preform snow removal for the year at my elderly mother's house. The company dose not show up and they are not fulfilling the contract they gave me.

Signed contract for snow removal service at *** place as a seasonal contract split I to two payments. First $300 paid Nov 2018. Very little snow wih no follow up. Contacted Jan 2019 indicating that a mistake was made for the second installment of $300. Should have been Jan 1 or Feb 2. I agreed to pay earlier than the invoice.Since that date I have sent a number of emails regarding services not performed. The last email sent Feb 15.. told that I was to have been on the 14th pm service schedule and that they were sorry.. it would be done on the 16th. They did indicate that they were having pics taken after each service.. I asked for the pic on the 17th with no response

We signed up a contract with snow bros for snow shoveling services during the winter season (from Nov 19th, 2018 to April 15th, 2019) and so far we have paid the full amount of the fee.

Since November, there were a couple snow storms and snow bros has been very unhelpful in meeting the contract duties.

1. They would never answer our calls for any urgent need of removing snow/ice.
2. We have to write multiple emails to them to come for a service, but they never come on time to remove the snow.
3. For the past three months, they probably came fewer than 5 times, and they would never clean up the driveway beyond the sidewalk which makes our cars impossible to get out. Not sure why we hire someone to clean only half the driveway?
4. There was a winter storm on Feb 6th, leaving massive ice on the driveway, we tried to contact them many times but no reply. It was super slippery and we are having huge liability risk if anyone fall in front of our house. We have to clean up the sidewalk by ourselves. However, we still tried to contact them, hoping them to help us remove or salt the remaining of the driveway. They did send someone on the night of Feb 8th, who tried to scrape the ice but failed and left within 10 mins, without salting. The ice is still there and the whole delayed process makes it impossible for us to remove now. We did have camera in the front door that could show they leave quickly without doing any meaningful work.
5. The only time they are very active is when the 2nd half of the payment is due. Originally, they said the second half payment isn't due until Feb 2nd, 2019. But at the beginning of January, they started to send daily emails asking for the payment, with the revised due date of Jan 15th. Ever since the 2nd half payment is paid, they are very slow in any responses.
6. We referred them to our friend and they are experiencing the same thing as us. No calls were ever answered, snow was never cleared on time and they have to clean up by themselves as well even though we have paid them the whole season.
7. They have been hiring contractors from *** to do the work for them, and on Feb 10th, we have someone knocking on the door asking us if we are using snow bros and we said yes. Then they stated that snow bros found them on *** and asked them to do the snow shoveling for their clients. But the contracts NEVER GET PAID!!!!! The contractors are seeking help from us to chase after snow bros for their money. *** They are earning money without doing anything, without providing services and for the rare stuff their contractors did for them, they don't pay them!

We are very annoyed so far by the "services" they provided and the resistance we got when we tried to contact them. We wanted to have snow removal services because we are busy at work and having no time to deal with it. But now we have to clean up the snow all by ourselves!

We signed a contract for snow removal between the dates November 9, 2018 to March 31, 2019 with Snow Bros Inc. for the agreed upon price of $450 for the contract length. Half of the price, $225 was paid by e-transfer on November 9,2018 and the balance of $225 was e-transferred on January 7, 2019.
After the first major snowfall on November 17th, Snow Bros did not show up to remove snow. Their excuse when contacted was a problem with their new contractors.
They removed light snow fall amounts twice after that.
They did not remove snow after the major snowfall on January 28th. We received a warning letter from the City of Kitchener to shovel or else face a sizeable fine. We contacted Snow Bros about this and they asked for a picture of snow.
We had to shovel ourselves so as not to be fined.
We have many, many emails with empty promises of service but Snow Bros have been negligent in their service.
We asked for half of our money back. This has been promised at a date no later than April 1st. We do not believe we will see this money.
Snow Bros Inc. has also sent an email to us on January 18, 2019 asking if we would like them to do yard and lawn maintenance this year for the price of $800. ***. They have no idea the size or scope of our property yet gave us a cost, sight unseen.

Paid half up front in November for multiple properties. They only showed up once, at only two out of four properties. Paid second half in January, but did not receive a receipt, despite a phone message and an email. During February, sidewalks were never shoveled to a bare condition. Half the sidewalks weren't even touched. Repeated phone messages were not answered. Many emails, with pictures of snow covered sidewalks and driveway were ignored, or replied to with excuses.

On Nov 28, 2018 we contracted snow removal services with this company, and provided a 50% downpayment. Since the beginning of the contract they have never been able to keep their service terms in the contract:

"Snow removal includes:
Salting of all walkways, driveways, porches, and sidewalks

Clearing of snow from all parking areas, parking lots, etc.; salting of same areas

Removal of snow, after every 2 inches of accumulation, from driveway

Daily check-ups to ensure nothing has accumulated throughout the night"

They did send some third party contractors to remove snow for 2-3 times, but it's often not timely and I had to do the job myself several times.

On Feb 6, after the freezing rain and snow, no removal service. I have been emailing requesting service and getting replies that claimed the contractors had done the work - the fact is the work is never done - I have taken pictures as proofs. The ice formed because of no timely snow removal and now it is rock solid, hard to remove and even worse and more dangerous than a heavy snow.

As of now (Feb 10) my sidewalk, driveway and porch are still covered by rock solid ice and remain a hazard to my family and pedestrians. If anyone falls and get injured, who is going to be responsible? I send my concerns to the company and they never actually addressed it. I'm very worried and will try to do the removal again myself or hire someone reliable to do the job.

I'd like to request a refund of the service fees paid, because I did not get the service promised in the contract, and the communication with the company is dragging and cannot result to a resolution of the problem.

A contract was established between myself and Snow Brow whereby Snow Bros would remove snow from my driveway and walkways after 2" of accumulation. Snow Brows failed to honour this contract and after repeated calls and promises to remediate, never did. I asked for a full refund since no work had been done and was never sent the refund and Snow Bros stopped responding to any of my communication.

I was looking online for snow removal services on November 16th, 2018. I found an ad on ***, with a website and also checked them on ***. There were no bad reviews so I contacted them by email. *** and ***/*** were the two contact people and did all the discussions thru email. The address posted for them was *** St, Elora.
Phone Number XXX-XXX-XXXX.
They sent a contract for $1500 for the season. half right away and second half due Jan 15,2019.. which I signed and emailed back with an e- transfer for $750.00. I had other quotes for my property and the price was the same, as I am a corner lot with 200 ft of sidewalk and a big driveway with two exits.
We didn't really get any snow or ice.. they came twice and salted, and shoveled my sidewalk only. Jan 15th the second half off the contract came due and it had snowed, they came and did a half job.. saying they were having problems with their contractor, etc. I paid the second half and have not seen them. we have had a lot of snow.. I've been emailing and calling. He only responded by email, and no response at all for the last week when there has been a lot of snow and ice. Nothing in the contract was properly fulfilled. I asked for a refund minus $200 which I felt was more than generous and since then no response at all.
***
*** in trying to search for a proper address I have come across several as well as another phone number, but nothing concrete ***

since not hearing back and figuring I was *** I went thru any correspondence, invoices and the contract to find out as much as I could. It wasn't til then I found the differing information.

I doubt I will ever see my money or any service, but maybe this will save some other people.

A person named ***/*** advertised on *** as Snow Bros property maintenance. They looked really professional and gave us their business number and it's copy it's copy. Also he sent us a contract, revised it upon request and asked for email money transfer of 200 dollars flat tax exempt. When we sent him the money, he said he will come but never came for any shovelling. He is not picking up the phone or answering his emails.

I hired Snow Bros to provide snow removal service for the full winter season. The contract states that their snow removal service includes the salting of driveways, sidewalks, porches, and walkways, as well as daily check-ups to ensure that nothing has accumulated over night. The cost was $500 for the full winter season, but they gave me a $50 discount as I am a wheelchair user. I paid $250 upfront on November 8, and the other $200 on January 15. Prior to January 15, there had only been one major snowfall, which was on November 15. Nobody showed up at that day to shovel my driveway. I emailed them on November 16 at 2:50 PM to ask if I could expect that somebody would be by to shovel. I received no response, so I sent another email at 4:57 PM asking if they received my previous email. *** finally replied at 7:37 PM stating that they hired a new guy the week before, and he was just finding out that he didn't show up at multiple places. He came later that night. Fast-forward to January 15, when I received an email from them asking for payment for the second half of the season. At this point there had only been the one snowfall, and even though nobody initially showed up to shovel that time, I decided to give them the benefit of the doubt and make full payment for $200. Later that week, on January 19, we had our second major snowfall of the season. On January 20, I emailed *** at 12:20 PM asking if I could expect that somebody would be by to shovel the driveway that day. Nobody came to shovel, and I did not receive a response until the following day (January 21) at 2:52 PM, when *** replied with an apology saying that they had been having some problems with their contractors, and that he would rectify the situation by sending their most reliable guys to my address. They still never sent anybody out to shovel though, so my driveway was still a mess from the snowfall 2 days previous. I immediately replied to *** at 3:36 PM and I told *** that I was unhappy, and that his failure to respond to my email for over 24 hours was on him, not on his contractors. He did not reply to this email, so I sent another follow-up email on January 22 at 12:12 PM asking him to please send somebody. Again, I received no response and nobody came. I sent another email to *** on January 23 at 9:06 AM imploring him to please send somebody. I received no response. I found their phone number online and left a voicemail message, and received no response. So, I decided to text the phone number at 1:10 PM, and *** finally replied saying that this is the first message he got from me. He finally sent somebody out to shovel later that afternoon, but they did not put any salt on the driveway. They left a layer of hard snow on the driveway, which quickly turned to a sheet of ice throughout the evening. I was out for the evening, and by the time I returned home, I could not park in my driveway as my van was literally sliding 10 feet sideways when I was trying to drive in. So, I had to park on the road overnight, and then I received an $80 ticket from the city. I texted *** again at 8:19 AM on January 24 explaining that the person who shoveled failed to salt the driveway, and asking him to please come out as my driveway was a sheet of ice. He did not immediately replied, so I texted him again at 11:09 AM to see if he got my text. He responded right away saying "Someone will be over today". Nobody came. I texted him again at 2:58 PM and 7:49 PM to see if somebody was still coming, and he did not respond. So, at 10:43 PM I sent him another text asking him to refund the $200 that I paid them last week for the second half of winter so that I could pay somebody else to shovel my driveway since they are clearly not interested in providing the service for my residence. I received no response. I followed up the next morning (Jan. 25) at 9:54 AM with another text, and still have received no response.

My wife and I have been using Michael and his guys since last winter. Very pleased to date, although a bit heavy with salt at times!

We paid snow bros for the snow removal service at our house they came upon receiving the 50% deposit (Dec 08 2018) Then it hadn't snowed before they required there next instalment for the balance. After balance was paid (Jan 10 2019) they replied several times they would be sending someone to remove the snow and salt the driveway. Now they won't even acknowledge my calls forcing me to do my own driveway twice and now look for another company that is available this late in the season.

hired to remove snow, have paid in full and they have not cleared snow for over a week. They have only been to my house once to salt. Not providing service, have many reasons why but snow is still on my driveway.

On Nov 10, 2018 we contracted snow removal services with this company, and provided a 50% downpayment.

Since the beginning of the contract they have NEVER been to our property to either plow the driveway or salt the walkways as specified in the contract.

I have been calling, texting, and emailing for the last two days now and they won't answer the phone or respond in any way.

I've been using Snow Bros for 3 years now ***! Always there when it snows, always there's to salt, and always there to answer my phone calls and emails.

I hired this company to do seasonal snow removal for my property since I have developed a disability and am unable to do this on my own without pain. ***, the owner, sent me a contract which I signed and sent them an email transfer of $225 which was payment 1 of 2. The first snowfall happened on Thursday Nov 15, 2018. No one showed up to do the removal. I sent an email and was promised *** would take care of it personally. No one showed up Friday and at 11:30pm I took photos of what it looked like. On Saturday morning it had still not been removed so I contacted *** again who apologized again and said he would be out that night. I could not wait since the city has a 24 hour removal law so Saturday morning I went out and shoveled myself. When I came in I emailed Mr *** and told him not to bother coming as I did it myself and requested my money back to hire a company that would fulfill thier obligation of removal. Since I have this disability I relied on this company that has failed me. He is ignoring all my emails and I don't know what else to do. I just want my money back to hire someone else as my legs can not handle doing this again. I have all the emails saved if they are required.

We signed up for a season of snow removal and paid half the fee upfront. They never came to clear any snow, never answered their phones, and didn't reply to emails.