Cleary Plumbing & Air Reviews (%countItem)
Cleary Plumbing & Air Rating
Address: 1011 8th Ave S, Lake Worth, Florida, United States, 33460
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Santos and Oscar were great to work with. The shower handle had broken off. My dad is 99. They were patient and took the time to explain our options. Once we agreed on the path to take, they were efficient, clean and industrious. They took the time to show us what they did, how to operate the new equipment, and left the bathroom very clean. Santos and Oscar are an asset to Cleary Plumbing .
Matthew was informative to the work that needed to be done. Explained all details to me putting my mind at ease. He and his crew did a amazing job. I would recommend him and Cleary plumbing. No hidden cost or agenda very straight forward. The site was very neat considering they had to dig a 80 foot ditch. Very happy I hired him
JORDAN DID A FANTASTIC JOB FOR US.WE WILL ALWAYS USE THEM,SO EFFICIENT,AND ON TIME,THEY ARE SO WELL TRAINED.MY NEIGHBOR IS HAVING WORK DONE NEXT WEEK ALSO.
ANOTHER FEATURE THAT I LIKE,JORDAN EVEN CLEANED THE FLOOR,NO GARBAGE LEFT BEHIND,
THANK YOU CLEARY'S AND THANK YOU JORDAN.
Thanks Eileen, We are so thankful for the opportunity to help with your plumbing needs. We are very conscious to make sure we leave your house better than we arrived. Thanks again and Welcome to the Clearly Family!
Santos really did an amazing job! He is respectful, professional and overall just a great technician. Santos represented Cleary plumbing extremely well today! Thank you Santos!!!!
Hey Pat, Santos is such a Great and Valuable Team Member. He holds Cleary Plumbing & Air's Core Values to such a high standard. Thanks for taking the time to leave feedback and Welcome to the Cleary Family!
Great service on time and very professional techs, repaired ac
Thanks Teresa for trusting us with your AC Needs. We are so excited about this new side of Cleary and we promise to give the same level of customer service that we are known for on the Plumbing side. Thanks again and Welcome to the Cleary FamilY!
Jordan was very personable, professional and thorough. She found a problem under the bathroom vanity, fixed It and helped me get in touch with a damage consultant.
So far I have had two visits from Cleary Plumbing and have been very satisfied.
Hey Gail, thanks for nice words. We are so pleased to have met or exceeded your expectations. We want to welcome you to the Cleary Family!
5 Star Company. Highly Recommend.
1. Called for quote, responded fast and setup appointment
2. Confirmed appointment day of and sent info on service technician with photo.
3. Our Technician Fortez arrived, mask and booties and very professional (super nice and polite too)
4. Reviewed job and emailed me quote on the spot.
4. Hired to do job and did everything with the most professional manner including cleaning up spotless.
5.Emailed me invoice for work for my records and paid it online.
I have never experienced a plumbing company from the 1st phone call to the completion of the job that was even close to the level ***'s Sevice.
Do not expect to get your job done cheaply.
This company is Reasonable for the quality and service they provide.
You do not have to worry about the workmanship or leaks or how the job looks when it's done.
I will be hiring them again and will recommend Highly to my friends.
5 Star Company - Ritz Carlton Level Service
WOWZZA!. Talking about going over and above when comes to leaving feedback. THANKS Peter for giving such an insightful recap of your service experience. We try and train every week to constantly improve so it is so nice to hear about experiences like this! Welcome to the Cleary FamilY!
did a good job with water heater would use again
Thanks for taking the time to leave feedback. We appreciate it and Welcome to the Cleary FamilY!
We had a slab leak and Colin was able to clearly explain our options and repair the leak at a great price. I definitely recommend this company from my experience with Colin. He's a great guy and really knows his stuff!
Slab leaks are no fun and can be daunting. We are so happy to have been able to get this resolved in a timeless mannor. Thanks again and Welcome to the Cleary Family!
Excellent work in a timely manner.
Came immediately when called to take a look at it. Work done the next day.
Kept in touch with during the day because of time delay
All personnel were extremely professional and Jordan, our service tech did an exceptional job.
I would highly recommend Cleary Plumbing.
Hey Jean, thanks for the feedback. We are so appreciative of the opportunity and so happy that you had a pleasant experience. Thanks again and Welcome to the Cleary FamilY!
Great service, will be replacing my AC system with them! Great price, would highly recommend!
WOOHOO!. Thanks Mary for the Trust in Cleary. AC units in Florida are so very important to thank you for opportunity and Welcome to the Cleary FamilY!
Santos was very knowledgeable and responsive. He met expectation and provided quotes in a timely manner. Although I was extremely happy with the service they initially provided when quoting the work that needed to be done, the cost was higher that others I received quotes from for comparable products/service. Had cost been more in line, I certainly would have elected to use Cleary Plumbing.
We appreciate the opportunity that was given to provide a quote. We look forward to another opportunity in the future. Welcome to the Cleary Family!
My brother found Cleary Plumbing for my dad in Florida on Yelp, and thought they had some really excellent reviews. I was visiting my dad in the coming days, so I contacted them....They were really very informative, pleasant, and exuded such warm customer service. I set up an appointment, and today Santos came to do the plumbing job. Before even meeting him, he sent me his picture and information about himself. WOW I thought: "This just keeps getting better and better"!! He was absolutely incredible, with such a wonderful and professional disposition. He spent a few hours in my dad's home, quite knowledgeable, explaining all options, and was very neat and clean throughout the entire job. I highly recommend Cleary Plumbing to Floridians looking for outstanding customer service. They are very reasonably priced as well, and we were highly satisfied with every aspect of today's service!! Thanks again to all, especially Santos: AKA "Mr. Calm and Composed" who really lives up to his nickname!!!
Hey Karen, thanks so much for the kind words. Most of all we are so pleased to hear about your pleasant experience. Moving anywhere can be a challenge when you need a goo service company so we are so happy you chose us!. Welcome to the Cleary Family!
Prompt and professional!
Explained all procedures and possible
solutions.
Will highly recommend.
Hey Rose, thanks for the feedback. We believe a well educated customer will always pick the best solution for their home. So we are happy that you felt like you were properly educated on the situation at hand. Welcome to the Cleary Family!
I have been a customer for many years, most recently Charles attended to some minor issues and he was great! So nice to see the company is able to maintain such a high standard while continuing to grow.
We appreciate all the continued support Eileen. You have been so great to us. Thanks for being part of the Cleary FamilY!
I had a water heater, valves, and kitchen faucet replaced. Matt was professional and explained the whole process for each installation. The plumbing fixtures from the wall to the water heater look like a work of art! He is very skilled and thorough. I highly recommend Cleary Plumbing.
AWESOME Susie! Thanks for taking the time to leave feedback. Matt is such a great team member so it is nice to hear about your experience with him. We will be sure to tell him! Welcome to the Cleary Family!
Cleary Plumbing was just here to do some overdue work on my bathtub, sink and toilet. Colin was fast, knowledgeable, and friendly. He couldn't do all of the work today as he didn't have the toilet with him that I needed (but didn't know I needed), so I'm setting another appointment. I've used Cleary Plumbing before and have never been disappointed.
Thanks you for all your continued support and trust Paulette. Thanks for being apart of the Cleary FamilY!
Hi, everybody I am owner of Delson's Handy Services .I do a lot of types work but when I have plumbing issue I all ways call Cleary Plumbing Inc, they really know what they supposed to be doing .They are professional, polite, and get things done.This time I was deal with Jennifer,Chris, Collin and other person I forgot his name.Thank you clear plumbing you guys are the best .
hey Delson, we appreciate all the referrals you send our way. You also do amazing work and we love working with you guys! Thanks for being part of the Cleary FamilY!
On website and phone the company claims that one pays a diagnostic fee of $49 and then will obtain upfront pricing before doing any additional work.
I got in touch with Cleary Plumbing via its website on 12/15/17 after checking the Revdex.com site and looking at online reviews of the company. I notified them that the water heater was not working and that the circuit breaker was in the on position. On 12/16/17 I notified Cleary Plumbing via e-mail that the water heater was 4-5 years old.
The e-mail exchange between myself and the firm is pasted below:
Re: Update
C
***
Reply
Sat 12/16, 5:58 PM
You
You replied on 12/17/2017 5:07 PM.
Let me see if I have parts
***
Sent from my Verizon, Samsung Galaxy smartphone
Original message
From: ***
Date: 12/16/XX XX:XX AM (GMT-05:00)
To: ***
Subject: Re: Update
I called Rheem. It is still under warranty they said that they could send a thermostat or element but not both. They wanted me to troubleshoot with a multimeter. They said that if a technician came by who had the defective part in stock that the technician could do the repair and Rheem would reimburse me for the cost of the part but not the labor. The Model # is *** The Serial # is RH AXXXXXXXXX. Please let me know what additional info you need to handle the repair. Thanks.
From: ***
Sent: Saturday, December 16, XXXX X:XX PM
To: ***@hotmail.com
Subject: Update
If it is that old then it should be under a manufacturer warranty still. If it is not an electrical issue then it is either the thermostats or elements . You can call them to have them send to you
***
On 12/18/17 I spoke with someone at the firm who told me that she could not tell me how much it would be to replace the thermostat or element. She said that there would be a diagnostic fee of $49 and that once the problem had been identified the technician would input the part into the iPad and provide a quote which I could accept or reject at the time for the repair.
*** the technician, met me after work on 12/19/17. I explained to him that for the past year the circuit breaker controlling the water heater had been tripping. He used the multimeter to confirm his suspicion that the problem was with the breaker switch. Afterwards he told me that he was charging me $85 which he claimed was a discount from the $120 he was supposed to charge. When I raised that issue that the $49 was supposed to include the diagnosis fee he claimed that the $49 was just the charge for him being there. I paid the $85 via credit card.
The next day I contacted the firm to find out why I was charged $85. I thought it may have been the actions of a rogue employee. The person on the phone said she would look into it. I then called later that day and eventually spoke with the owner of the firm who claimed that the $49 fee covered minor diagnostics. I told him that I majored in electrical engineering in college and hence was aware that all that was necessary was the multimeter testing. He claimed that *** did an unspecified test and supported *** assertion that I had been granted a discount from $120 to $85.
Afterwards I looked at the firm's website which states:
"When we think of surprises we think of only good things, like a sale on strawberries at your local produce store. That is why we have up front/straight-forward Plumbing Pricing. You will never have to worry about hidden costs or sudden price increases. Our trained technicians will diagnose your plumbing issue and the discuss what it will cost before any work is performed. Our prices are in a book that we encourage you to look at. Our prices are not made up and we always stay competitive....You will have peace of mind the work will be done properly and not for a penny more than you agreed on."
I'm still bothered by this transaction since the additional charge violates the upfront pricing policy.
I would like a refund of the amount charged above the diagnostic fee.
The business provided a response stating that the diagnostic fee had been refunded to the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted my credit card company and disputed the charge. I told them that I only felt Cleary Plumbing was entitled to the $49 service call/diagnostic fee and not the additional $36 fee that was tacked on. The credit card company sided with me and credited me for the $36. Cleary plumbing still received its $49 service call/diagnostic fee.
Document Attached***
This customer called us to his home because his water heater was not working. We explained to him about our service fee of 49% for a minor diagnostic fee. He agreed . When we went out there we looked at the heater and performed some standard test. It seemed that the heater was ok. We then did some electrical test with our multimeter. This was more money. We needed to charge 85 total. That included the original 49$. We determined it was the actual breaker that was bad. We informed the customer. We saved him from spending any money on the heater. We were honest and upfront with everything. He signed the invoice and paid with a credit card. We have his signature and he had the payment. He called the following day and wanted money back . He wanted 36$ back . He felt he was over charged to have a professional, licensed, and bonded company come out to his home and diagnose the problem correctly. For only 85$ mind you. I am the Vice president of the company. I spoke to him on the phone and explained why I could not refund that and why the price was fair and justified. That was the end of it. Then we get this saying he disputed the charge with Revdex.com. It is completely unfair for him doing this. I did not want to even entertain it so I did not respond at first especially when he went to the credit card people and got a stop payment on the 36$. I could have went to them with my signed invoice and phone recordings to get the 36$ back but it was not worth it. I decided that the end of it and it was final. But now he will not let it go still and is trying to damage our reputation is unacceptable. If this is not dropped I will go to small claims and go after the 36 that I am justly due. This customer is on our do not service from here on out because he is not fair nor reasonable. We did a great service and saved him a lot of money and run around by determining the problem right the first time. My overhead on sending a technician to a persons home is between 42-58 dollars and hour. You can see that the 49 did not even cover my time. Of course we charge fairly but we are also in the business to make money and support our growth. We would never have done the job we did for 49. I never have nor would because I would not be in business. Attached will be the invoiced signed by the customer agreeing to the amount and paying. There should be no other document needed. Thank you. He got his money back unfairly and I let it side but I will not stand by and let him damage our name.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be more than willing for Mr. to take me to small claims court over the $36 overage that his employee notified me of after the fact. This absolutely goes against his company's claim of upfront pricing. I obviously was not satisfied with the service since I called the next day about the surcharge. I was even bothered more once it became that the charge was not due to the actions of a rogue employee but was sanctioned by senior management. This is definitely a deceptive trade practice. The company does not have to worry about servicing me in the future since it should be clear from the nature of the complaint that I find the business to be untrustworthy.
Excellent work. Highly professional
Thanks Jan! Welcome to the Cleary Family!