Clearview Resolutions Services

Clearview Resolution Services has attempted to contact Ms*** about a past due account in our officeOur intention is not to harass Ms*** or her family membersThe phone numbers on the account in our office are numbers provided by her on the original account otherwise we would not be able
to contact themI have closed this file and Ms*** will not receive any calls or further communication from usIf there are any further questions or concerns Ms*** is encouraged to contact our Director of Operations Carolann ***Her direct number is *** *** ***

Please allow this correspondence to serve as a written response for the complaint of [redacted]. We have reviewed the allegations in the complaint and have met with the subejct employees in regards to the matter. Please be advised that it is company policy for employees to provide a positive...

customer service experience and adhere to the pertinent state rules and regulations. Any proven violations of said policies will have an adverse effect on employment with this company up to and including termination.In light of the above, pursuant to complany policy, immediately upon receipt of the subject complaint, managmeent located the subject account in the name of Ms. [redacted] regarding an installment loan she obtained through [redacted] with a current delinquent balance of $1424.23, delinquent as of 4/26/17. Ms. [redacted] was given a settlement to fit her finances in the amount of 925.63. Unfortunately, as stated by the complainant, our office does not have the ability to accept ACH draft and did ask Ms. [redacted] to obtain a prepaid card for her protection as well as ours. On December 22, 2017, the day authorized to make payment our office attempted to run the card in the original amount at 6:06 am EST. Said payment came back declined. Payment was reran and 9:47am and declined again. On December 23, 2017 at 8:18am payment was attempted a final time and declined as well. As such, please be advised that at no time did our office obtain any monies from Ms. [redacted]. We do understand that certain prepaid cards have limts, holds , and fees that Ms. [redacted], if she had never used them before, may have been one issue as to why the funds never cleared. However, at current date, all of the information we have regarding payment is that no monies were available in the stated amount on those days. Please be advised that pursuant to company policy, immediately upon receiving said complaint, our office locates the account, places it in a locked status and immediately discontinues any and all efforts on the subject account. As such, Ms. [redacted] will not receive any future calls from our office. As for Ms. [redacted]'s request for a 30% settlement on the account, should she wish to discuss this further she will be routed solely to management in an attempt to work with as best we can to assist her should she still want such assistance. However, we will not be reaching out to her directly, she would need to contact us at this time.Complaints such as these are taken with the highest resepct and consideration. Whenever possible our office strives to provide a positive customer service experience and comploy with consumer requests. Our office wishes to apologize for any inconvenience or misunderstanding caused to Ms. [redacted]. However, she can rest assured knowing that she will receive no further communications from this office. Thank you for your time

Clearview Resolution Services has reviewed this complaint and we have closed the file in our office. We will no longer contact Ms. [redacted]. In response to the other concerns stated in the complaint, we would like to take a moment to offer our condolences for your loved ones passing. Clearview...

Resolutions Services offers assistance in resolving past debt that may have an effect on your financial future. We make every effort to contact you to provide the most accurate information. In doing so we are asked by our client to reach out to the references listed on the file. The information provided to the references are basic contact information and a request for you to make contact with our organization. Our office will no longer provide any support services to you. The file will go back to the client. At that time they will decide what action they will take. I understand you would like this debt to "go away" however we at Clearview Resolution Services have no control over that. If you have any further questions or concerns please feel free to contact me directly at the office. The number here is [redacted]. Thank you for your time and attention to this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are not telling truthful comments, they contacted my father who I haven't spoken with in years telling personal information. I didn't even know his telephone number so how could I provide it. I'm glad they won't be contacting me or anyone I know but they need better customer service representatives and not harass people with legal consequences in order to scam money.Regards,[redacted]

In response to complaint number [redacted], I reviewed the file and spoke with Ms. [redacted]. She is very confused about the information she was provided in her phone conversation with our representative. I did attempt to clarify and explain to her the process of collections. I also went over the billing...

adjustment provided to her by the company n light of the extended amount of interest and fees. In doing so Ms. [redacted] did explain to me that she does not want to provide her banking information to us in any form. I did explain to her that she is more than welcome to mail her payment in and that once received we would immediately provide her with a written notice stating we have received full payment and se would be then considered paid in full with this debt. Clearview is a privately owned agency which specializes in negotiations between clients and consumers to reach a resolution that benefits both parties. We strive to create a better model for debt collection that works with our clients and the consumer to achieve repayment and fully settle debts. Our team has a thorough understanding of the bad check resolution process and specializes in recovering what is owed by linking authorized ACH drafts or checks back to the verified account holder. We are cautious of plots of identity theft and therefore implement a process of thoroughly investigating the actual account holder and working to recover what is owed. In most cases, we are able to work with the consumer to develop reasonable payment plans to allow the consumer to voluntarily pay the full amount owed. We emphasize integrity and treat all parties with respect, working together to provide credit help. We enforce a strict compliance with the law regarding debt collection. Our team undergoes continuous education regarding the rules of the F.D.C.P.A.I hope this satisfies her request for a billing adjustment. Thank you for your time and attention to these matters. If you have any further questions or concerns please do not hesitate to contact me at [redacted]. This is my direct number.Compliance Department

At this time there will be no refund given to this consumer. Our company set up her payments starting June 30, 2016. She was set up for $50.00 down and two future payments of $215.00. However she did contact our office several times to rearrange her payment plan. We did attempt to accommodate her...

within the guide lines approved by our client [redacted] **. The last time she contacted the office we did explain to her that we would request she be allowed to change her payment again, however the client denied her request and her payment was processed accordingly. We apologize for any inconvenience this may have caused her but these are stipulations she agreed to when she entered into the repayment plan. If you have any questions or concerns please feel free to contact us directly. Thank you for your time and attention to this matter.

Please allow this correspondence to serve as a written response for the complaint of Ms. [redacted] against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this...

complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company.  Please be further advised that immediately upon receipt of the subject complaint, we located an account in Ms. [redacted]' name regarding the mentioned loan. For clarification purposes our offices received an account in Ms. [redacted]' name regarding a storefront [redacted] ** loan taken out at store location number [redacted], original account number [redacted], charged off on September 9, 2013 in the amount of $1206.97. Upon taking out the loan, said loan funds were sent to Ms. [redacted]' Woodforest Acct ending in 8277. Upon receipt of the subject account Ms. [redacted]' agreed to settlement on the account. Our office obtained a proper payment plan on behalf of Ms. [redacted] that would fit into her budget. Ms. [redacted] was presented a Docusign identifying the agreed upon arrangement that required her electronic signature to which was returned to our office properly. At present date, each and every payment made by Ms. [redacted] has properly been credited to her account. To date, 482.77 has been credited with a remaining balance of $724.20. Ms. [redacted] can rest assured that all payments have been properly credited and further, when she bounced her payment on 11/24/17, that our office has not attempted to nor will in the future attempt to take any monies from her without her first contacting the office to make any further arrangements or reauthorize an alternative arrangement. Further, as per company policy, upon receipt of any consumer complaint, our office immediately and permanently discontinues any and all efforts on the subject account including communications with the consumer unless initiated by the consumer. As such, Ms. [redacted] can be advised that while her payments have been properly credited, we will not attempt any future communications with her.   Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. While consumer complaints often describe negative experiences, we appreciate the opportunity to utilize these instances to better train staff to promote more positive and ethical business. I hope I have answered any and all concerns of both your office and Ms. [redacted]. If you have any questions, please feel free to contact our office. Thank you for your time and consideration.

Upon receipt of the subject complaint, our office has completed a thorough review of the allegations and subject matter involved. Immediately upon receipt, our office staff located the subject account in the database and placed a lock on the account to ensure no further communications. Additionally,...

it was noted that a payment of $428.00 was made on behalf. Based on the allegations in the complaint, our office immediately refunded said payment to Ms. [redacted]. Said refund was made on March 26, 2018. Additionally, the management team removed all pertinent contact information from said account to ensure no communication error from this office. In essence, Ms. [redacted] can rest assured that our office, pursuant to our policy concerning complaints, will cease and desist any and all efforts on the subject account. There will be no further communication in the future. Additionally, the management has held a company-wide meeting to reinforce the fact the we strive to provide a positive customer service experience. Any adverse actions by employees will have a negative effect on employment with our office up to and including termination.Matters such as this are taken with the highest respect and consideration. Whenever our office receives consumer complaints we always strive to comply with consumer requests and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. [redacted] but rest assured we will not contact Ms. [redacted] at any point in the future. We appreciated the opportunity to comply with consumer requests and use any negative experiences of consumers to use as a learning tool to provide better business. Thank you for your time.

Good Morning, We have reviewed your complaint and the details of it. We have closed your file in our office and you will not receive any further communication from Clearview Resolution Services.

10-/13/15Regarding, the complaint that has been filed by [redacted] is justified in the sense that we did call make an attempt to reach out to a consumer [redacted] S.S. ending in xxx-xx-[redacted] .By coincidence this consumer happens to live in [redacted]. We do work out of...

a Federal data base that sometimes can link the same names to different social security numbers. We definitely want to take this time to apologize to [redacted] we have caused her any inconvenience as well as her friends. I also want to apologize to the Revdex.com for this misunderstanding on Clearview Resolutions Services behalf. We since have closed this account down and have removed all numbers associated with it. Thank you.Sincerely,Jesse D[redacted]

Tell us why here...March, 31 2016To Whom It May Concern; In response to the complaint ID # [redacted]. Clearview Resolution Services attempted to contact the consumer about the outstanding account that was recently placed in our office by [redacted] **. Prior to the account being placed here,...

Clearview Resolution Services has no input or control as to how [redacted] ** attempts to collect on outstanding accounts. On March 28th 2016 there were several communications between our company and the consumer and after further investigation these calls were made within the specific time zone of the consumer’s residence. Our company would like to apologize for any miscommunication that may have prevented the consumer from resolving her account in our office.  We will do a full investigation of the associates she spoke to and discipline them according to our findings. We are constantly looking for ways to improve our consumer interactions. The consumer does have an outstanding balance in the office that we would like to assist in resolving.  I would like for the consumer to contact our office and speak with our Director of Operations Carolann [redacted] so that she may help her in any way possible with resolving the balance owed.  Thank you for your time and attention to this matter.Charity [redacted]Compliance Department

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is almost satisfactory but I still would like to know how they recived my sisters telephone number and how did they know to connect me and [redacted] together. His funeral is in the morning and I would like detail information so I can let his family know tomorrow. Regards, [redacted]

May 1, 2017     [redacted]   RE: Complaint #: [redacted]   To Whom It May Concern:  Please allow this correspondence to serve as a written response for the complaint of Ms. [redacted]...

[redacted] against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter.  In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company.   Please be further advised that immediately upon receipt of the subject complaint, we located an account in Ms. [redacted]’s name regarding the mentioned loan in the amount of $721. Please be advised our office never adds any additional fees to balances nor does our office charge any interest rates. Balances remain constant as received by the client.  Pursuant to Ms. [redacted]’s request and our company policy, we immediately terminated any payment arrangements on file for Ms. [redacted]. She can be reassured that our office has not and in the future will never take any monies from her. Additionally, our office has instructed the staff not to contact Ms. [redacted] nor anyone else listed on the subject account. We have also had the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the subject account. We wish to apologize for any inconvenience or misunderstanding caused to Ms. [redacted]. However, Ms. [redacted] can rest assured that she will have no further communication attempts from this office per her request.   Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. While consumer complaints often describe negative experiences, we appreciate the opportunity to utilize these instances to better train staff to promote more positive and ethical business. I hope I have answered any and all concerns of both your office and Ms. [redacted]. If you have any questions, please feel free to contact me at the above.   Thank you for your time and consideration.   Very Truly Yours,   Clearview Resolution Services LLC