In response to Clear Protection's offerThey did not offer $for the camera's as I was told they had been out too many times and had spent to much time at our houseI notice they did not make mention of misplacement of cameras and hole left in the wallThey were supposed to call back the day before the tech arrived for removal to see if they could do better than the $dollars offered, but of course as usual they never got back to usThey had also offered to re-fund one months monitoring fee which they make no mention ofI will admit, I forgot about the $installation fee which did include the camerasWe would accept the $and the one month monitoring fee that was promisedThis will still leave me holes in my outside wall that I will have to repairThe cameras are still on because they haven't been unplugged which I will do nowThe cameras still don't work right when on and never haveI am sure they record their phone conversations and if they go back and check they will see that what we claim is trueThank you very much for your effort
We installed this system 5/5/for a monthly price of $ We had to special order a medical pendant that would work for this system and it was installed 5/25/ The $is $below the rate that is normally charged per month We do a pre install and post install survey to make sure that customers understand that they are switching over and verify the rate and term of the agreement Both of these surveys were passed by the customer We did not receive a call from anyone until 7/14/that they wanted to cancel As required by law our agreements have a day timeline to cancel and this was way past the days The sales rep, Tony, did call and speak to the customers daughter on 7/20/and explained everything to her and she was fine We did explain that if they still owe [redacted] anything that we need to get a copy of the final bill and we will pay it The $that the customer was billed for was for May and June The $was for months plus a late fee because the other had not been paid
Tony did not ever call my daughter My daughter called him, and she said she needed to talk to me once more to get my side of it She later called Tony again and left a message and he never called her back.I do not want this service and I was recovering from a stroke when Tony came to sell me this product This stress is not good for my health or for my recovery Please get me out of this contract and tell your collection agency to stop harassing me immediately I am being harassed and I was taken advantage of in my old age after I had a stroke
We are an installing dealer for [redacted] , our tech installed the system on 11/18/It was not installed to our standards and there were service issuesMs [redacted] called and emailed us that the system caused a alarm and also that she was being charged by RING for the doorbell cameraWe agreed to pay the fees once we had the alarm fineWe had mailed check # [redacted] for $119.98(months free) on 12/On 2/1, cust stated issues were resolved and on 2/3, we mailed check # [redacted] for $94.92(alarm, ring, and sales tax)On 3/7, cust called to have system serviced, referred her to [redacted] to create ticket and schedule techAs of 11:56am 5/3, [redacted] has not created a ticket even though they talked to her on 3/and said they ordered parts for herThere is no record of a call from [redacted] to Ms [redacted] after her call on 3/We feel that this complaint should be directed to [redacted] as they dropped the ball on this issue
We have been trying to assist the customer from the beginning She told us that she might be moving in a few months so the camera was not installed The rest of the system was fully functional and operating We have not notes and Monitronics, the monitoring company has no notes that there were ever any problems with the system not working The customer passed a pre and post install survey and knew that the contract was for years When someone decides to move they have options, either we move the system or the new owners take over the contract She refused to have the system moved and she refused to give us the information on the buyers of her home so that we could contact them On a later date she did call us and tell us that she did not want it and She then insisted that she never signed an agreement so we mailed her a copy We offered to lower her rate to $because she didn't get the camera's There was nothing that we could do to make her happy We picked up the equipment and the account has been cancelled with no penalty Not sure what else we can do
Customer has outdoor camera's and they were given a monitoring rate of $ The rate for camera's is $ They paid $for the camera's and $for installation of the alarm system $installation for an alarm is standard We offered to refund the $ and reduce his rate to $and pick up the camera's The rate was reduced in October The customer refused to take the $to return the camera's so he has been being monitored with camera's for $per month lower than the rate should be Our tech was in Pueblo last week and did stop by the home The camera's were on and functioning with a green light The best we can do is to keep the monitoring rate at $and let them keep the camera's with a $refund We are sorry that our tech was not prepared with a ladder This is not acceptable and this tech is no longer working for us We hope that this solution will be satisfactory to the customer
My original alarm company was [redacted] Someone from Clear came to my home and fed me informationWhy would I sign a new contract , when I was month to month, with [redacted] , just to have a new installation with Clear that is really [redacted] ? Your Clear Agent came to my house with the intent to lie, I'm assuming for commissionWhy would I ever agree to a new installation that is ultimately with my original company!!! Your agent lied, this is not the fault of [redacted] unless this is common practiceIf you are two distinct companies why is my paperwork in both names? I would appreciate if Clear handled this situation with [redacted] or I will be taking further action against both companies
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The customer signed the agreement to get a new security system Part of that agreement is signing to give permission for a credit pull They were not run by all credit bureau's, only Equifax I can't remove that credit pull because they did sign the agreement The customer can dispute with [redacted] if they would like [redacted] We apologize for the technician entering the home with an under age minor The tech should have asked her age, he thought she was over The customer did know that the install was happening so not sure why they left the home We can reimburse for the week without their system That would be $ I did speak to the customer today but she hung up on me She will need to call her prior company to get her old system reinstated We can't run signals for another company We are sincerely sorry for all of the issues
In response to Clear Protection's offerThey did not offer $for the camera's as I was told they had been out too many times and had spent to much time at our houseI notice they did not make mention of misplacement of cameras and hole left in the wallThey were supposed to call back the day before the tech arrived for removal to see if they could do better than the $dollars offered, but of course as usual they never got back to usThey had also offered to re-fund one months monitoring fee which they make no mention ofI will admit, I forgot about the $installation fee which did include the camerasWe would accept the $and the one month monitoring fee that was promisedThis will still leave me holes in my outside wall that I will have to repairThe cameras are still on because they haven't been unplugged which I will do nowThe cameras still don't work right when on and never haveI am sure they record their phone conversations and if they go back and check they will see that what we claim is trueThank you very much for your effort
We installed this system 5/5/for a monthly price of $ We had to special order a medical pendant that would work for this system and it was installed 5/25/ The $is $below the rate that is normally charged per month We do a pre install and post install survey to make sure that customers understand that they are switching over and verify the rate and term of the agreement Both of these surveys were passed by the customer We did not receive a call from anyone until 7/14/that they wanted to cancel As required by law our agreements have a day timeline to cancel and this was way past the days The sales rep, Tony, did call and speak to the customers daughter on 7/20/and explained everything to her and she was fine We did explain that if they still owe [redacted] anything that we need to get a copy of the final bill and we will pay it The $that the customer was billed for was for May and June The $was for months plus a late fee because the other had not been paid
Tony did not ever call my daughter My daughter called him, and she said she needed to talk to me once more to get my side of it She later called Tony again and left a message and he never called her back.I do not want this service and I was recovering from a stroke when Tony came to sell me this product This stress is not good for my health or for my recovery Please get me out of this contract and tell your collection agency to stop harassing me immediately I am being harassed and I was taken advantage of in my old age after I had a stroke
We are an installing dealer for [redacted] , our tech installed the system on 11/18/It was not installed to our standards and there were service issuesMs [redacted] called and emailed us that the system caused a alarm and also that she was being charged by RING for the doorbell cameraWe agreed to pay the fees once we had the alarm fineWe had mailed check # [redacted] for $119.98(months free) on 12/On 2/1, cust stated issues were resolved and on 2/3, we mailed check # [redacted] for $94.92(alarm, ring, and sales tax)On 3/7, cust called to have system serviced, referred her to [redacted] to create ticket and schedule techAs of 11:56am 5/3, [redacted] has not created a ticket even though they talked to her on 3/and said they ordered parts for herThere is no record of a call from [redacted] to Ms [redacted] after her call on 3/We feel that this complaint should be directed to [redacted] as they dropped the ball on this issue
We have been trying to assist the customer from the beginning She told us that she might be moving in a few months so the camera was not installed The rest of the system was fully functional and operating We have not notes and Monitronics, the monitoring company has no notes that there were ever any problems with the system not working The customer passed a pre and post install survey and knew that the contract was for years When someone decides to move they have options, either we move the system or the new owners take over the contract She refused to have the system moved and she refused to give us the information on the buyers of her home so that we could contact them On a later date she did call us and tell us that she did not want it and She then insisted that she never signed an agreement so we mailed her a copy We offered to lower her rate to $because she didn't get the camera's There was nothing that we could do to make her happy We picked up the equipment and the account has been cancelled with no penalty Not sure what else we can do
Customer has outdoor camera's and they were given a monitoring rate of $ The rate for camera's is $ They paid $for the camera's and $for installation of the alarm system $installation for an alarm is standard We offered to refund the $ and reduce his rate to $and pick up the camera's The rate was reduced in October The customer refused to take the $to return the camera's so he has been being monitored with camera's for $per month lower than the rate should be Our tech was in Pueblo last week and did stop by the home The camera's were on and functioning with a green light The best we can do is to keep the monitoring rate at $and let them keep the camera's with a $refund We are sorry that our tech was not prepared with a ladder This is not acceptable and this tech is no longer working for us We hope that this solution will be satisfactory to the customer
My original alarm company was [redacted] Someone from Clear came to my home and fed me informationWhy would I sign a new contract , when I was month to month, with [redacted] , just to have a new installation with Clear that is really [redacted] ? Your Clear Agent came to my house with the intent to lie, I'm assuming for commissionWhy would I ever agree to a new installation that is ultimately with my original company!!! Your agent lied, this is not the fault of [redacted] unless this is common practiceIf you are two distinct companies why is my paperwork in both names? I would appreciate if Clear handled this situation with [redacted] or I will be taking further action against both companies
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The customer signed the agreement to get a new security system Part of that agreement is signing to give permission for a credit pull They were not run by all credit bureau's, only Equifax I can't remove that credit pull because they did sign the agreement The customer can dispute with [redacted] if they would like [redacted] We apologize for the technician entering the home with an under age minor The tech should have asked her age, he thought she was over The customer did know that the install was happening so not sure why they left the home We can reimburse for the week without their system That would be $ I did speak to the customer today but she hung up on me She will need to call her prior company to get her old system reinstated We can't run signals for another company We are sincerely sorry for all of the issues
We have agreed to cancel the accountPlease mail the equipment to Clear Protection to complete the cancellationThank you