Clear Lane Freight Systems, LLC

My company hired Clear Lane Freight thru a third party logistics company. They quoted 5 days delivery from NJ to Miami...2 weeks later the trailer just made it to Miami and we have been begging for answers for the past week. Though the trailer made it to Miami and notes that it has been unloaded the shipment still has not been delivered to the Consignee nor has an appt been made with them. Calling customer service is a joke, no one answers even after waiting on the line twice for over an hour.

I shipped my furniture from CT to CA on 1/15/21 with an expected receipt between 1/29 and 2/1. I did not get my items until 2/4 and some of them were broken (please see pictures below). I have called customer service at 866-491-9255 and no one answers. I filed a claim but haven't heard back. I don't know what else to do...…….someone please help...2308913

Clear Lane promised us delivery in 7 days, then couldn't deliver inside 23 days because that area was not convenient to them. What part of the delivery address did they not understand when they quoted? It gets worse. We had to pay for another service to go the 60 miles to their terminal to pick up the pallet and deliver, and Clear Lane billed us an extra $40 for the 'trouble' of having a terminal pickup. These folks have no concept of fairness, accountability or responsibility.

Stay away from using this freight company. Once the have your shipment they will take their sweet time to get it to you and when you call to complaint they will tell you whatever you want to hear and it will never happen. These people are the worst freight company out there. They don't understand the meaning of customer service.

I was first involved with this complaint on 5/5 with email from the customer. The shipment was picked up on 12/31/2014 ( New Years Eve),With New Year falling on Thursday this year many of our agents shut their operations down from New Years thru the weekend. These days are not calculated in the...

actual transit times which only count business days. The shipment was not "lost", but it was delayed by 2 days in getting to our hub in Chicago which is where we consolidate shipments. The shipment arrived in California  and was delivered on 1/20 ( Not weeks and certainly not a month, as referenced in complaint) to the customer and the delivery receipt was signed clear by the customer with no indication of any damage to the shipment. The actual transit days were 12 due to the holidays and weekends. It was late by our estimated transits and I offered the customer a reduction of $100.00 on the shipment charges. As for her claim that she spoke to a customer service representative from our company, she could provide no names of whom she spoke with. Every shipment we handle contains extensive notes of who we spoke with and records which customer service representative of ours was involved. I have questioned the three customer service reps to ask of any confrontational conversation with the customer, but none of them recall any such conversation.Again, from 12/31 to 1/20 is not a month,,and I tried to explain to the customer that holidays cause major disruptions to transportation operations. Since there was no indication on the Bill of Lading at the time our agent picked this up, we had no way of knowing the time sensitivity of this shipment.

This shipment was picked up on the date is was called in ( 6/19/17), there was confusion on the part of [redacted] as to needing a pickup number which they neglected to provide. We got that worked out and the shipment moved to destination ( [redacted], San Diego ) and delivered on 6/29. The attached document is the Proof of Delivery which clearly indicates the shipment of 3 skids of delivered complete. The document provided by [redacted] to Revdex.com is not a Proof of Delivery, but a transfer document we use internally.

This machine was tendered to us on 8/27/2014 from [redacted], Oxnard CA. This was a used piece of equipment and was not crated when shipped. Our Rules Tariff, which serves as our legal document on terms and conditions for transportation indicates that liability for "used equipment" will be...

.10cents/lb. Our Rules are available on our web site, www.clearlanefreight.com The shipment was delivered to [redacted] on 9/5/2014 and our delivery receipt was signed for as "Received in Good Order". I've attached a copy of that receipt. With the equipment being "used" and our having no idea if the machine was in good working order when it left the shipper, combined with the clear deliver receipt, this claim was declined. While there is always the possibility that the damage occurred while in our possession, with the clear delivery receipt, the burden of proof falls on the consignee as it is also possible the malfunction of the machine was caused by the shipper, or it happened after the machine was delivered by the consignee. We respectfully stand by our declination unless [redacted] can provide some evidence that would indicate the damage occurred while in our possession. Sincerely, [redacted]President/CEO-Clear Lane Freight

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will send all shipping documents next week when I get back home.  In the meantime, I will like to have the case remain opened.  I am currently on the road and will not able to get the documents at this moment. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Tom [redacted] and his secretary have been rude, and grossly negligent. Clear Lane Freight never called me back or emailed about the status of our lost order or its whereabouts. The extremely poor customer service alone should merit full refund of the shipping fee, let alone actually losing our order with NO explanation. They used a holiday as an excuse to lose our order, miss our high profile event and never return our numerous calls during its loss. His so-called notes conveniently never shows our claim, emails or calls. They've failed customers and should own up to that. Unless they intend to resolve their error, a beware to future customers of this severe act of gross disrespect and extremely careless actions should be in order.Regards,[redacted]

I would need to have more information on this complaint. Specifically I would need our tracking number or the Bill of Lading Number in order to review what the issues were. We keep extensive notes on all shipments, so when I receive that information I can respond.