Cleaning with Pride

I bought a fairly heavy bench on an auction on their websiteafter purchase the pick up receipt stated that the item was located on the second floor up two flights of stairs this information was not visible on the website, and they will not provide any assistance in moving the bench to the ground floor I contacted them and they showed me that next to the item on their webpage there was a carrot (arrow) that, when clicked showed an expanded description that included the location this is very much like the very fine print on credit card contractsi can not carry this bench down two flights of stairs alonethey have refused to provide any help even with my offer to pay someone if the item isnt picked up in hours they consider it abandoned property to be discarded as they see fit

On 9-27- [redacted] and another paid employee of [redacted] ***made the three- and half-hour drive from Chesapeake, VAto Washington, DCto pick up the items won at the [redacted] auctionUpon arriving [redacted] was told that several of our items had been disposed ofWith several of the disposed items being our reason for attending the online auction and making the trip we feel as though we should be compensated for our lossWe had to rent a [redacted] 15ft box truck to have enough room for all the items that we purchased, and we had to pay two employees to make the hour drive there and hour drive back for items that were “disposed of” We hope that you can understand the unprofessionalism of this situation and that your company would be willing to do what is necessary to make this situation right for everyone involvedWe feel like this method of reaching out to you would be more efficient than posting negative reviews and Revdex.com compl