Cleaned To Perfection

Tell us why here..We cleaned ***’ home on June , 2017. We had gone over payment terms as well as scheduling continuous cleanings before that day. *** had a $50 coupon that she used for this day. She gave us a time restraint of 2 hours. That means regardless of how much the home needed to be cleaned, we were only able to do our best within the 2-hour timeframe. Cleaning total for that day was $240, we subtracted the $50 coupon, so she paid $190 total. *** was home during the cleaning, and we had told her to please walkthrough the home afterwards to ensure that everything was done to her satisfaction. We received an email right after the ladies left stating that they did an “okay” job. We followed up, and later, I spoke to Lori. We pride ourselves in our work and our goal is for our clients to be fully satisfied. We do not offer refunds, as the ladies work hard and the job was completed as described. However, we did offer to return to the home to finish what was not able to be done. Lori did not want to continue services.