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Clean Machine Car Wash & Express Lube

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Reviews Clean Machine Car Wash & Express Lube

Clean Machine Car Wash & Express Lube Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I had contacted the business on Jul ** and ** in the afternoon around 2pm, its on my phone recordhowever, the *** had taken my name twice and very rude hung up on mesimply he was unsatisfied my answer to himas you can see how rude the top down management system this business perform ! which hesitate me to have any further communication ! ! as the *** stated in the reply, that he did not got my nameI think he should question his employee why? not me ! that is a management incompetence and failure The price unclear was one of the empolyee greeters his name is *** likes to force customers to buy the highest type of carwashif customer not willing, he then refused to perform the PROPER service and yell at customerextremely RUDE, I had reported to the two female *** and the male one three timesthey all said that they will report to the ***but this kind of incidents repeatly happened every time I went there!!!
until my car had been scratched , I decide my silence to *** and *** did not receive any RESPECT in return ! there is certainly management problem or one of them were lying !! if the *** could not reach out the customer, by simply ignore is not the solution.
AFTER ALL THESE RUDE HUNG UP on the phone from your employee !!! I have no intention to deal withany of them any further
this is business brags years in businessbut incidence happens without solution or question employees to reflection but lie and find excuese !!!
I highly recommend this business extremely POOR service rate and refund the demege repair fee.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted] did not make anyone aware of any issue she was having including scratches to her car. I did receive a phone message with no name and her phone number. I returned her call on 7/** or 7/** and got a voice mail recording that her voice mail was full and could not take any more messages. since i...

had no idea who she was or what it was about there was not much I could do at that point. she refused to leave any information with my manager. she did not make anyone at the car wash aware of scratches. if she had, we have a procedure by which any damage would be reported and a record made and any damage that was caused by us would be repaired right away. that has always been our policy for over 16 years. however, we do not cause every scratch that is on a car. in fact, we rarely cause scratches to cars or we would have a very difficult time remaining in business. at this point, there is no way to determine the origin of any scratches on her car. In fact, [redacted] has been back here since the date she claims to have had her car scratched and still did not say anything to anyone here. as far as her other issue regarding not providing detailed information regarding our services, again, I have no idea what she is referring to so I cannot answer to that complaint.
[redacted]

I still have no record of the damage that customer is claiming occurred at our car wash.  There is no way we can be responsible for every scratch on a car.  we would be out of business in days.  we take full responsibility for any damage that occurs at our store but we must see it right away.  Once a car leaves, there is no way for us to know where that car goes or what happens to it, so no way we can be responsible.  As far as her discussion of how she has been treated on the phone, I can only say that we get a lot of calls from people that want to speak to the [redacted].  If they are not willing to leave a name and tell what it is regarding, it is hard to make that a priority.  I will say that the people that work for me and answer the phones are very courteous and have worked for me for a long time and my customers know and appreciate them very much.  I listen to them on the phone whenever I am there and they are all very pleasant and courteous.  If you speak courteously, you will be treated with courtesy.
As for the greeter, he has a job and he is compensated based on his sales performance so he is motivated to up sell to customers.  that does not make it ok for him to not take care of customers that do not purchase more expensive washes.  I am happy to discuss that issue with him. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The customer left three messages. The [redacted] not reponsed promptly , now just looking for excuses to get rid of responsibility. Unacceptable this kind of childish answer !
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: 1: this car wash company has failed to provide customer with detailed infomation of the service they advertised , when customer requested for info, the employee refused to explain and perform inaccurate service the entire period of time.

2: when customer inquired the [redacted] to response. the [redacted] refused to pass on message to [redacted]!! and very rude hung up on the phone or pertended not hear any thing!!!

3: the service was the worse and incomplete, the employee was very unprofessional and acted extremely rude!!! and yelled out loud, moreover, due to the low performance of the service and uneducated employee, my car had been scratched during the car wash service.

4: after few attempts to the [redacted]. there was no respond at all !!!!Desired Settlement: need refund my expense for the service and repair the demage ! ASAP

Business

Response:

[redacted] did not make anyone aware of any issue she was having including scratches to her car. I did receive a phone message with no name and her phone number. I returned her call on 7/** or 7/** and got a voice mail recording that her voice mail was full and could not take any more messages. since I had no idea who she was or what it was about there was not much I could do at that point. she refused to leave any information with my manager. she did not make anyone at the car wash aware of scratches. if she had, we have a procedure by which any damage would be reported and a record made and any damage that was caused by us would be repaired right away. that has always been our policy for over 16 years. however, we do not cause every scratch that is on a car. in fact, we rarely cause scratches to cars or we would have a very difficult time remaining in business. at this point, there is no way to determine the origin of any scratches on her car. In fact, [redacted] has been back here since the date she claims to have had her car scratched and still did not say anything to anyone here. as far as her other issue regarding not providing detailed information regarding our services, again, I have no idea what she is referring to so I cannot answer to that complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I had contacted the business on Jul ** and ** in the afternoon around 2pm, its on my phone record. however, the [redacted] had taken my name twice and very rude hung up on me. simply he was unsatisfied my answer to him. as you can see how rude the top down management system this business perform ! which hesitate me to have any further communication ! ! as the [redacted] stated in the reply, that he did not got my name. I think he should question his employee why? not me ! that is a management incompetence and failure. The price unclear was one of the empolyee greeters his name is [redacted]. [redacted] likes to force customers to buy the highest type of carwash. if customer not willing, he then refused to perform the PROPER service and yell at customer. extremely RUDE, I had reported to the two female [redacted] and the male one three times. they all said that they will report to the [redacted]. but this kind of incidents repeatly happened every time I went there!!!

until my car had been scratched , I decide my silence to [redacted] and [redacted] did not receive any RESPECT in return ! there is certainly management problem or one of them were lying !! if the [redacted] could not reach out the customer, by simply ignore is not the solution.

AFTER ALL THESE RUDE HUNG UP on the phone from your employee !!! I have no intention to deal withany of them any further.

this is business brags 16 years in business. but incidence happens without solution or question employees to reflection but lie and find excuese !!!

I highly recommend this business extremely POOR service rate and refund the demege repair fee.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I still have no record of the damage that customer is claiming occurred at our car wash. There is no way we can be responsible for every scratch on a car. we would be out of business in days. we take full responsibility for any damage that occurs at our store but we must see it right away. Once a car leaves, there is no way for us to know where that car goes or what happens to it, so no way we can be responsible. As far as her discussion of how she has been treated on the phone, I can only say that we get a lot of calls from people that want to speak to the [redacted]. If they are not willing to leave a name and tell what it is regarding, it is hard to make that a priority. I will say that the people that work for me and answer the phones are very courteous and have worked for me for a long time and my customers know and appreciate them very much. I listen to them on the phone whenever I am there and they are all very pleasant and courteous. If you speak courteously, you will be treated with courtesy.

As for the greeter, he has a job and he is compensated based on his sales performance so he is motivated to up sell to customers. that does not make it ok for him to not take care of customers that do not purchase more expensive washes. I am happy to discuss that issue with him. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The customer left three messages. The [redacted] not reponsed promptly , now just looking for excuses to get rid of responsibility. Unacceptable this kind of childish answer !

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: CAR WASH & POLISH

Address: 1199 Newbridge Road, Bellmore, New York, United States, 11710

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