Clean Harbors Environmental Services

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding missing anddamaged itemsWe have confirmed that the Consumer hired the Business to perform a Long Distance move from New Jersey to California,commencing on 7/26/Delivery was performed utilizing an interlining carrier, as is standard practice in the moving industry & is permitted per the terms of the Bill of Lading governing this moveFollowing delivery Consumer called the Business to advise that she was missing boxesThe Business did a search for the missing items, but unfortunately nothing was foundTo date, almost months after delivery, no written claim for loss/damage has been filed by Consumer, as is required to open a transportation claimTherefore, if Consumer wishes to file a claim, we would ask that they contact our office at ( [redacted] (Mon-Fri, 10am-4:30pm EST) to request a claim form, so that they may file a claim under the $.60/lb/article coverage chosen by Consumer for their moveFinally, as Consumer states in her complaint that “Disputed amount: $0.00” & “I don’t want to go through the paper work with the 3rdparty insurance company or someone else for refunding the missing/damaged items”, no monetary compensation is being requested by Consumer Therefore, we respectfully request that this case be closed as INFORMATION ONLYSincerely, [redacted] , Director CPC

Complaint: [redacted] I am rejecting this response because: Hi, [redacted] Thanks for your response.I just called you at ( [redacted] today to initiate my claim process with the representative, [redacted] ***.She said another representative will call back to actually process my claim.So, I am waiting for your call to finish the claim process at the moment Regards, [redacted] ***

We have reviewed the Consumer complaint filed by *** *** against Alpha Moving & Storage, regarding overcharge issues for packing materialsWe have also reviewed the estimate, moving paperwork, and our claim records relative to this matterWe have confirmed that Consumer hired the Business
to perform a Local move within New Jersey, commencing on 9/28/The Bill of Lading signed by Consumer for this move, confirms that he was charged for actual services/supplies used during the moveConsumer filed his Revdex.com complaint on the same day as the move without allowing the Business to resolve his complaintsWe did contact *** *** this morning & have settled all issues with for overcharge and two damaged items, to his satisfactionAt this time we have emailed Consumer a release form and once he returns the executed form back to us, payment will be issued to himAt this time we ask that this complaint be closed as Satisfactorily SettledThank you, ** ***, Director CPC

We have reviewed the recent rebuttal filed by *** *** relative to his ongoing consumer complaint against Alpha Moving &Storage.In response we must advise that per Revdex.com requirements Consumer must be seeking specific monetary compensation for the complaint to be considered a valid consumer complaintFurther, if Mr*** does wish to file a claim, he must go through the standard claims process, which involves a phone interview to obtain information needed so that we may prepare a claim form which will then be emailed to himWe are unable to send out a blank claim form, but if consumer prefers he may send a certified letter to the Business, with an itemized list of any/all items he is claiming, a detailed description of the damage claimed for each item, exact dollar amount he is claiming for each item based on the $.60/lb/article coverage he chose for his move, as well as a copy of the Bill of Lading for his moveWe will then issue a claim form to him via mail to complete & submit with all requested information/documentation within the mandated time frame, to open a legal transportation claim under the coverage he selectedAt this time we must reiterate that no compensation is due Mr***Thank you, ** ***, Director CPC

We have reviewed the consumer complaint filed by *** *** against Alpha Moving & Storage, regarding a damaged desk (missing keyboard tray)We have also reviewed the moving documents and our claim records relative to this matter.We have confirmed that consumer hired the Business to
perform a local move from *** *** to *** ***, commencing on 10/30/At the time of delivery, consumer signed the delivery documents confirming shipment was received in good condition in its entirety, without exceptionOne month later on 11/24/14, consumer called our office to file a claim for a damaged computer desk (keyboard holder missing)We confirmed that the coverage chosen by him for his move was limited to $.60/lb/article maximum ($times the weight of any item damaged or missing during the move), which is the free coverage included in the move, and that no additional coverage was purchased by him for any repair/replacement costsWe advised him of this & that the maximum due him for the entire desk was $60.00, which would be provided despite the lack of any notation at delivery to document that this damage/loss was caused by the moversConsumer indicated that he was unhappy with this amount, therefore a final offer for good will was made in the total sum of $100.00, which Mr*** agreed to acceptWe then sent him a determination letter confirming this amount along with a release form to sign/notarize & return to us so that payment could be issued to himTo date, more than months later consumer has not returned the executed release form to us (see copy attached), therefore no compensation may be issuedWe would ask that consumer please submit the signed/notarized release form to our office via either fax at (*** *** (must include legible ink notary stamp) or trackable mail BY 1/25/for this offer to be validOnce we receive this executed document, payment will be mailed to him by the BusinessAt this time we must advise that no compensation is due consumerPlease update your records accordinglyThank you, ** ***, Director CPC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
From: [redacted] [mailto:[redacted]] Sent: Monday, January 19, 2015 12:04 PMTo: [email protected]: Re: You have a new message from the Revdex.com in regards to your complaint #[redacted]. ATT: Ms [redacted] On 01/09/2015 a Message about the Alpha Moving Co sending me.a release form.The release form was notarized and sent back to themSo far I hadn't received any .compensation.I like to thank the Revdex.com team for your help in one way or another.Thank youRespectfully[redacted]  [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Hi, [redacted]Thanks for your response.I just called you at ([redacted] today to initiate my claim process with the representative, [redacted].She said another representative will call back to actually process my claim.So, I am waiting for your call to finish the claim process at the moment.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. I set my disputed amount as $0 because I wasn't sure about the estimated amount for the refund.Also, I pointed out that I didn't want to go through paper works with 3rd parties, but with you.So, I would like to know the estimated amount for the refund through this email channel not through a phone call with you because I had so much troubles to communicate with your un-helpful representatives.At the same time, I would like to ask you to send me the claim request form to my email, [redacted]Regards,[redacted]
Regards,
[redacted]

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding missing anddamaged items. We have confirmed that the Consumer hired the Business to perform a Long Distance move from New Jersey to California,commencing on 7/26/14. Delivery was performed...

utilizing an interlining carrier, as is standard practice in the moving industry & is permitted per the terms of the Bill of Lading governing this move. Following delivery Consumer called the Business to advise that she was missing 3 boxes. The Business did a search for the missing items, but unfortunately nothing was found. To date, almost 2 months after delivery, no written claim for loss/damage has been filed by Consumer, as is required to open a transportation claim. Therefore, if Consumer wishes to file a claim, we would ask that they contact our office at ([redacted] (Mon-Fri, 10am-4:30pm EST) to request a claim form, so that they may file a claim under the $.60/lb/article coverage chosen by Consumer for their move. Finally, as Consumer states in her complaint that “Disputed amount: $0.00” & “I don’t want to go through the paper work with the 3rdparty insurance company or someone else for refunding the missing/damaged items”, no monetary compensation is being requested by Consumer.  Therefore, we respectfully request that this case be closed as INFORMATION ONLY. Sincerely, [redacted], Director CPC

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding overcharge & damaged items. We have also reviewed his moving paperwork and our claim records relative to this matter. We have confirmed that Consumer hired the Business to perform a...

Long Distance move from New Jersey to Georgia, commencing on 8/25/15. Delivery was completed on 9/1/15, and on 9/15/15 we performed intake of a new claim with the Consumer via phone (15 days after his delivery) for damaged items & overcharge for a shuttle fee he said was not used. We never spoke with Consumer on 9/11/15 as he states in his complaint. We told him on 9/15/15 that we would research the shuttle overcharge issue & get back to him. Thereafter, on 9/25/15 - 8 bus days later - we contacted Consumer and settled all issues with him for $670 ($570 for refund of shuttle fee + $100 for damaged items for good will which exceeded the maximum amount due under the $.60/lb/article coverage chosen by customer for his move) & Consumer agreed to accept this settlement. However, on that same date (9/25/15) Consumer filed a complaint with the Revdex.com stating that he had not heard from anyone about his claim, despite the fact that we had spoken with him at length on 9/15/15 & agreed to research & get back to him which we did 8 business days thereafter. We have sent Consumer the settlement documents to execute & once he returns them to us payment will be issued to him. As such, at this time all claims/complaints have been resolved satisfactorily & we request that this case be closed as Resolved.  Regards, M. Lombardi, Director CPC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  [redacted]

We have received the signed release agreement and a check has been mailed on 2/9/2015.  Thank You

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding missing/damaged items. We have also reviewed the moving paperwork & our claim records relative to this matter.We have confirmed that Consumer hired the Business to perform a Long...

Distance move from ** to [redacted], commencing on 1/4/17. At the time of pick-up the Consumer selected and signed for the free coverage of $.60/lb/article for her entire shipment, thereby waiving any additional coverage for repair/replacement costs in the event of loss/damage. Delivery was completed on 2/28/17 in [redacted], and thereafter we were advised that customer had a broken chair at the time of delivery. No other items were reported at that time. On 3/3/17 we left a message on customer's voicemail requesting a call back to file her claim. On 3/6/17 we left another voicemail message for her again requesting a call back to file her claim. On 3/14/17 we still had not heard back from Consumer, but she posted an online review advising of issues with cost, delivery range, and missing/damaged items. On 3/16/17 we again left a message for this customer. We have made multiple attempts to contact Ms. [redacted], with absolutely no response back from her. Even today we have called & emailed her, but received no response. As such, at this time no legal claim has been filed by Consumer in writing with supporting documentation, as is required pursuant to Interstate Transportation Regulations and the terms of the Bill of Lading governing this move. We have made multiple attempts to contact Consumer to assist her in filing her claim, but she has failed to respond. We have now reviewed the information that is available in her complaint, and have assessed the maximum amount due for the items claimed as follows; Bed Frame 80 lbs, 2 chairs 100 lbs, [redacted] 10 lbs, bike 30 lbs, stepstool 20 lbs = 240 lbs x $.60/lb/article = $144.00. This amount is despite the fact that Consumer has failed to file a legal transportation claim or provide any supporting documentation of the loss/damage (photos, receipts, repair estimates, notation of loss/damage at delivery, etc.). At this time although not required, strictly in the interest of good will Alpha will provide a full and final settlement amount of $300.00 total for all issues. We would ask that Consumer respond back to the Revdex.com confirming that she will accept this amount & we will then email her the release form to execute & return for payment.While we regret that Consumer was dissatisfied with her move, we were unable to assist her due to the lack of response despite multiple attempts to contact her. Please update your records to reflect receipt of this response & the settlement offer made. Thank you.