Clay Subaru

we called her a couple times LAST WEEK...but we had no answer from customer

I spoke to selin and I promised her that [redacted] and I will sit down in his office and call her

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I have expressly stated that I do not wish to be contacted by this businessI want the refund that I have asked for to be completed and I will consider this matter resolvedI could be asking for the entire amount back but I am not, so I feel that I have been more than reasonable up to this pointIt is very clear that this dealership saw me, a single woman, as an easy target and used deceptive practices in order to turn a profitI will not stand for it and demand a refund.] Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I donot accept the business response regarding my complaint (# ***)against Clay Subaru of NorwoodWhile I was indeed contacted by theGeneral Sales Manager who apologized for my experience and indicatedthat he was calling me because the Service Manager was on vacationIdid receive a voicemail from the Service Manager on Tuesday the 26th,and I returned the callOnce again, I had to leave a voicemail withmy contact phone number and I have not received any subsequent returnphone callIn the voicemail, the resolution offered was to bring myvehicle back in to be examinedMy stance on this is that if thevehicle was not repaired properly the first two times, then I am notwilling to return a third time.The only resolution I will accept will be the refund that I haverequestedIf the business is not willing to offer this resolution, Iwill not pursue the matter any further as I am not willing to wasteany more of my timeHowever, I want it to be very clear that I do notconsider this matter to be resolved in any way.Sincerely, Regards,
*** ***

before purchasing the car mr.*** to the vehicle to his mechaniche came back with a small list we agreed to fix the vehicle before purchasingmr.*** keeps coming back with more issues with car...I don't understand why he keeps coming back after he bought the vehicle

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]....

Please add your rejection comments below. 
[I have expressly stated that I do not wish to be contacted by this business. I want the refund that I have asked for to be completed and I will consider this matter resolved. I could be asking for the entire amount back but I am not, so I feel that I have been more than reasonable up to this point. It is very clear that this dealership saw me, a single woman, as an easy target and used deceptive practices in order to turn a profit. I will not stand for it and demand a refund.]
Regards,
[redacted]

going to contact customer on Monday june19th....after I speak to the service manager

I left voice mail apologizing to customer for bad experience and asked to call me so that I can help her....

I spoke to selin and I promised her that [redacted] and I will sit down in his office and call her.....

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As you mentioned, there was a small list I brought back from my mechanic. You agreed to fix a portion of it, but then failed to do so. I bought the vehicle because I had faith in Clay Subaru as a reputable dealer. I was mistaken. Some things you don't find, see, feel, or hear in a twenty minute test drive. Somethings are clearly missed when they go through "Clay's rigorous inspection process." On top of the poor service, I am now being ignored by the salesman and am not getting my $55 inspection cost refunded due to that. Thank you.
Regards,
[redacted]

we called her a couple times LAST WEEK...but we had no answer from customer...