Classic Ford of Smithfield

To whom it may concern,

I purchased a 2015 *** from Classic Ford of Smithfield on 01/18/2020. After discovering an issue with the car I brought it in to be serviced on 02/17/2020. I was told I can get the car serviced the following week however during this visit I told the salesman that sold me the car (***) that the temporary tags were expiring the next day and that I still had not received the permanent tag. He said they were working on it. When I came back to pick up my car that was being serviced I saw the salesman *** in the front of the building. I went inside to inquire about my tags however quickly vanished into the back. I stood waiting in the lobby waiting for him as the other workers that I explained the issue to (***) said only he could help. *** never came despite the attempts to have him come speak with me. I left without being helped. I have contacted the company several times and they will not issue an emergency extension on my temporary tags even though the local DMV representative (***) said it is possible. They have not provided the bill of sale for the vehicle and there are two outstanding leins on the title. This was not disclosed to me upon purchasing the vehicle. When I called for an update today (03/05/2020), the representative in the title department (***) hung up the phone on me when I requested to speak to a manger. I have been unable to drive the vehicle with the exception of once or twice due to the fear of getting a ticket. The dmv representative assured me that I would get a ticket if pulled over by an officer. This company has poor service and dishonest sales tactics.
Product_Or_Service: 2015

They damaged my truck while fixing an ac issue! And have lied to me about the time line of when it will be completed
I dropped my brand new 2019 ford *** off to the dealership on Oct 4th, there was absolutely no communication about the status of my vehicle so two weeks later after I go off work I went to check on it and arrived at about 330 and was told that it would be completed at about 5 well I waited at the shop for that time and when almost 530-600 comes around the truck was driven up by the tech and it was DESTROYED! The dash was hanging off, there was a huge gash in the dash they lost a screw to hold the bar above the passenger door, they scratched the passenger door panel there was a scratch in the drivers side door it looked like they had dumped grease all over the inside of the truck and there was grease finger prints all over the inside, the automatic windows didn't work! But on the upside the ac was working! Now here it is nov 1st and I was told that my truck would be done yesterday and they told me that it wasn't done because they had to send it back to the body shop to repaint the drivers side door! However I was never told in the first place that my truck was going to be driven to a different location to be repaired I had to find out on my ford app under my location! I'm extremely disappointed in the service and the communication from this dealership! There has been no communication from the owner of the dealership not one apology from any of the employees! Something needs to be done about this place! They are rude and make you feel like you are inconveniencing them by calling them for status updates on your vehicle. When you call they are either at lunch or in a meeting and you have to leave a message and never get a call back!!!

Service Dept. , especially ***, is the absolute best at what they do.

Purchased a 2019 Ford Truck in Oct 2018 On Jan 9th Classic Ford said they needed to collect more sales tax
In Oct 2018 We purchased a 2019 Ford truck Then on Jan 9th 2019 Classic Ford contacted me and said they needed to collect more sales tax because the only collected North Carolina taxes when they knew they were tranffering a tag to Tennessee and they let their computer figure the sales tax and didn't check it. They didn't discover the error til the papers came back for Tennessee. I feel that this is their error it was a Done Deal when I signed the papers. I want Classic Ford to pay the additional sales tax.

NO STARS...shady practices both in pricing and financing. They will lie to your face about everything. Go elsewhere. I spent many years in sales and completely understand the commission for compensation mind set, but lying to customers to make money is completely unacceptable in this day and age. I'll never buy another car from this dealership or any owned by this group and will tell everyone I know to stay away.

If you want specifics, I was told that I had to purchase GAP insurance on the spot for $1200, which I said was an absurd amount based on the 7 cars I had purchased in the last 8 years for myself and my wife. I asked what the credit union I was getting financed through offered and was told they didn't offer it. Turns out they offered a policy that I could add at ANYTIME I had the loan for $375. When later confronted, the finance guy (***) tried to tell me that the credit union were the ones who told him what to sell the GAP for...another lie. The GAP was through Easy Care ***, but you knew that.

Now I am trying to cancel the policy and they are lying once again saying that I have to have traded the car in or paid it off to cancel. Well I happen to work for the Department of Insurance and contacted Easy Care directly to confirm that this was not the case. I can cancel at anytime as a customer request.

AGAIN...be warned, avoid this place. I would have gladly paid another dealer $5000 more for the car just so these jerks didn't get a dime from me. Since they're so good at lying, I'm sure the response on here will be full of more slimy salesman nonsense.

I bought a vehicle with gap insurance. I can't get it cancelled
I bought a used vehicle in 2014 with gap insurance. The vehicle had a 7 year loan. The gap insurance was paid in full to the gap insurance company and financed in my loan over the course of 7 years. I have been prepaying the vehicle so the value is now greater than what I owe. I decided it was time to drop my gap insurance and be reimbursed the balance. I called Classic Ford and they told me *** is the only person who can help me. This was in May/June. After numerous phone calls and messages, *** emailed me the form. I filled it out the same day , 6/25/18 and emailed it back to him requesting it be cancelled effective 7/1. He told me by email that because there is still a loan, the credit would go to the lienholder and I would see it on my statement. I have not received any credit to date. I have called and emailed *** numerous times with no response. I've left 2 messages with*** the GM with no response. I want my gap insurance cancelled and my money back. My last call to them was last week and the girl I spoke to said I'm not the first person to be having this issue with ***.

I purchased a 2010 *** from Classic Ford 6/29/18, found out another institution has a lien on the car. It's parked I cannot drive it.
I purchased a used 2010 *** VIN # *** from Classic Ford in Smithfield, NC. *** was the sales person.
On July 27 I went to the dealership to see about the tags because I had not received them. *** went to look in the title department, he returned and told me that paperwork was on the desk and that it would be processed the next day. Next day, I followed up and was told paperwork still had not been processed.I told him I was concerned that I could be stopped by the police. He told me not to worry that the police wouldn't give me a ticket. He told me I would hear something by 12:00 Monday, July 30. I called him Monday about 3:00 when I hadn't heard anything from him. He told me that the company that previously had the car was just taking a really long, but he would call me.
I decided to call DMV. I gave them the VIN# and was told that reason I hadn't received the tags is Flagship (?) has a lien on the 2010 *** and I needed to get in touch with License and Theft.
Tuesday July 31 I went to License and Theft to file a report, Sgt *** took my report and verified that yes another institution Flagship has a lien on the 2010 ***. He called Classic Ford and they admitted that they did not have a title and he said to them and you all sold her the car anyway? He told me was going to dealership and that they would be fined.
Sgt *** called me about 12:00 and told me someone from the dealership would be contacting me. The dealership called me approximately 20 minutes later and told me I could come pick up a loaner. I did . I signed it out for 4days and had to go back to have it extended if the title had not cleared. I have gone to Classic Ford on the Aug 4, Aug 8, Aug 13, Aug 18, & Aug 23 to extend the loaner.
In between time I have been talking the company that I financed with, ***, and they told me to file a fraud report.
I went to Smithfield Police Department on Aug 8 or 9th to file a report. The police asked me to meet him at the dealer ship. Once there he told me he couldn't take a report because that type of crime wasn't committed. The manager told us that they (classic ford) had initially sent the wrong amount to the other institution. He said they had sent the correct amount a week earlier and were waiting now to
receive the title. He said it normally takes about 10 days. So they were expecting it soon.
I called *** to let them know I tried to file a police report but could. not.
they said they didn't realize I had already filed a complaint with DMV License & Theft. They had told me we would be responsible for the 1st payment and would wait to see what happens when the second payment is due.
On August 13th when I went to extend the loaner. I asked Ms *** what was going on? She said I'm not going to talk about this with you. We have to wait to see what *** says. *** is a General Manager.

My payment date is the 15th of month. I spoke with them yesterday and was told I still haVe to make payments even though I can't drive the car.

They continuously say, the gave me a loaner. I appreciate it, feel like . that was the least they could do anyway for selling me a car without a title.

I feel that I have been taken advantage of. I purchase the car in good faith, I haven't broken the contract, but they did.

I have been trying to get a refund from Classic Ford for the last 3-4 months for cancellation of gap insurance and warranty
I purchased the car from Classic Ford with warranty and gap insurance refinance in February cancel warranty and gap insurance told I would be getting a refund within one month it has now been three to four months calling trying to talk to General Manager left three messages no one ever called me back only one they would let me talk to if the finance person who I dealt with in the beginning and keeps me going round and round and round no solution all I need is a check direct deposit or something from them

I had a 2013 ford focus it had a recall on it because there was a problem with the transmission. I took it to Classic Ford and they was suppose to have fixed it. They gave the car back to me with a new problem. The mechanic told me there was a problem with the gas and fuel mixture. I had not had any problem as I knew of with the car. I went with the transmission because a customer told me about the problem. and it was true. but they gave my car back with a new problem and sold me a brand new car with a windshield wiper problem. I have been back to them 5 or 6 times and they cannot fix the windshield wipers so they work properly when it rain.