Classic Fish & Chips LTD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is still no outcome to repair damage this business caused to my vehicleThe pics that were sent show the damage they causedI feel I am getting a run around
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good eveningI have gone over the repair order dated 2/**/in which the clutch was replaced on your Fiat 500pThe technician who diagnosed your vehicle found the vehicles clutch pedal to be spongy and that he could not get the vehicle into gearThe transmission was removed and the clutch
disc found to be wornAt that time, Richard Baumann called to inform you of the diagnosis and give you a price for the repairThe clutch in any Fiat or Chrysler vehicle that has a manual transmission is considered a "wear" item and carries a warranty of years or thousand milesThe vehicle at that time was almost three years old so the warranty that would have covered this repair had expiredThe Srecall that you are referring too was launched 6/**/and pertains to the clutch cover diaphragm spring which may fatigue or fractureThis may be the reason the declined you assistanceIf you would like I can contact my Area Manager from Fiat and see if there is anything he can do to helpplease feel free to call me anytime to discuss your concern
Chris JM***
Service Manager
Browns Fiat
###-###-####

God morning sir,
I truly am sorry you feel that wayThe night time service advisor that helped you was new to the positionI am not using this as an excuse but just an explanation for the mistake when inputting the labor time into the estimate sheetAs for the parts price discrepancy, I assure you that the numbers that I came up with when going over the paperwork were list priceI have no explanation why a remanufactured caliper is double the price of a new oneWhen trying to get you the best price available on the parts we almost always use remanufactured parts instead of newUnder no circumstance would we try to take advantage of youOnce again I want to say I'm deeply sorry for the mistake we made and for causing you an inconveinience whatsoeverFeel free to call me anytime to discuss tihis matter furtherI;m sure I we can come to some sort of resolution

Good afternoon,I spoke to *** *** personally and invited her back to the dealership to address any and all concerns she hadShe returned on Friday 7/**/and *** *** and myself went over her vehicle and the concerns she hadMy technician went over the vehicle and made the needed
adjustments or repairs*** *** was contacted and seemed happy with our efforts and repairsI personally gave the customer an open invitation to call me or comeback if she had any issues at allChris M***Service ManagerBrowns Jeep Chrysler Dodge RamBrowns Alfa Romeo Fiat

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We are very grateful for the quick response from ***, but I would like to point out a couple of more detailsIt is correct that at the time of this incident, the car was out of the Manufactured Warrantywhich in your statement say's the Car would have been covered for these repair.At the time of had purchased, we opted for Extended Warranty Through *** and is still validThis was pointed out at the time of repair.2.Per the repair invoice it states and I am Quoting: "*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ***"We were not able to remove the car from gear! The vehicle would not disengage at allWhen Starting the car, and the Clutch Depressed, the car would start but in the same gear as when turned offThis same condition was also found by the person performing the towing.Per Safety Recall S/ NHTSA 16V-"FCA has decided that a defect, which relates to motor vehicle safety, exists in certain through Model year Fiat vehicles equipped with a Manual transaxle.The Problem is: The clutch cover diaphram spring on your vehicle may fatigue and or fracture.A failed clutch cover diaphragm spring may result in the ability to disengage the clutch, shift gears and potential for loss of motive powerThe inability to disengage the the clutch, shift gears and or loss of motive power could cause a crash without warning.*** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** ** *** *** * *** *** ***
** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** ***The problem we experienced matches the recall perfectly.We are currently speaking with the FCA per the phone number provided on the recall who are stating that no reimbursement can be provided until parts are available.Explaining to them further, "We already had the car repaired in February and would like repayment in the amount of $that we payed *** to have this Vehicle repaired.We also have in our possession the Clutch, Pressure Plate, Bearing and Flywheel that was removed from the car at the time of repair.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customers service advisor, Dawn B***, has showed me the pictures of the vehicle in questionI have asked her to contact the customer so he can bring the vehicle in and I can see the damage in question in person and determine what the next step will beThe pictures that the customer sent
the service advisor do not give a clear image of the damage he is asking aboutChris JM***Service ManagerBrowns Jeep Chrysler Dodge Ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of
8pm, tonight, 5/**/the deposit was not refunded to my son's account nor is it shown as a "pending" transaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Could you please supply me with the Factory Specification for the Open Thickness and Compressed thickness of the clutch plate.We are in the process of having an Independent Transmission shop looking at the clutch that was removed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good eveningThe repair that we made was for a worn clutch and flywheel, not for the clutch cover diaphragm springAs for reimbursing you for the repair, I do not have the authority to speak on Fiat Corporates behalf, only they can make that decision. as I ex plained previously, if you would like I can contact the Fiat Corp area manager and se if there is anything he can doI understand how you feel but the symptoms you experienced with your vehicle can be caused by more that one failed componentFeel free to call me at ###-###-####
Chris JM***
Service Manager
Browns Fiat

The deposit of $was refunded yesterday 5/**/2016 on the issued card at time of deposit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***