Classic Chevrolet Denison

Service department was supposed to fix their suggested oil leak and guaranteed their would be none. Leak still there and refuse to fix it.
Took my vehicle to Classic Chevrolet of Denison (CCD) on 01/31/2020 to have it checked for all leaks and get it fixed and running top shape. Service department said there was $5,200 worth of work to be done including the tires we needed, $1,640.21 for an oil leak. The oil leak had already been fixed by Blake Utter Ford (BU) 2 month prior so we told them we would take it back to the company to have them warranty fix it. We had to pay CCD $130 to get our truck back for diagnoses. BU told us that there was no problem with what they fixed and that CCD was just trying to get money from us, and we could also check with the person who redid our transmission because it could be the rear seal. Took it to transmission shop and he confirmed it was not from there either, that there was oil on either side of engine above the transmission. Let *** Jones at CCD know what they said and informed them of my disappointment of the diagnoses and that I still had to pay $130 to be incorrectly diagnosed. Two other companies confirmed that the leak was not from where CCD said it was. *** made a deal with me to fix the oil leak at a reduced price, if any other leaks were found while working on it then it would be fixed too, guaranteed there would be no oil leaks when they were done with it. Picked truck up on 03/19/2020 and payed $789. A month and a half later, 04/30/2020 I see a leak under the truck. Reminder it has barely been driven the past month for COVID-19 quarantine. My wife made an appointment to have it looked at and reminded service tech at CCD that it had just been fixed about 2 months before and was guaranteed there would be no leaks. The appointment was set for the following Monday morning. I called Monday morning before taking the truck to the shop to express my concern with there still being a leak and of the previous issue we had with the misdiagnoses and having to pay for the diagnoses as we did. I informed them of how much we paid to ensure there would be no leaks and now, only 2 months later I see that it is still leaking. I filed a complaint regarding the matter. My wife was unable to make it to the appointment that morning, as she is 8 and half month pregnant and was having a difficult morning. She called that evening to reschedule for the following day and was informed that they would not be able to schedule an appointment, and Eddie in the service department told her that if she did take it to the shop that she would be refused services, asked to leave, and told that we could not bring our truck back. When she informed them that the oil leak could be under warranty that they would need to fix, he said that they would not work on the vehicle. She asked why not, Eddie said he did not know, and that the information came from his superiors. She asked who his superiors were, and he responded *** and ***.

Company mislead consumer regarding sale of vehicle.
On 7/31/19 I Reserved the new 2020 Corvette and entered Classic Chevrolet Denison (CCD) as the vendor to assist in the sale. This is required by Chevrolets website when ordering the new Corvette. I contacted CCD on 8/2/19 and spoke to a salesperson named Michael *** who was confident CCD could provide me with the vehicle and that I was number 2 on the list to receive the new Corvette and that the ordering should occur around early December.

Through numerous emails and phone conversations Michael and I set up the details and it seemed as though this would go smoothly. I called in October to learn that Michael had left the business an Josh *** would assist with the transaction.Once again I called periodically to determine the status of the sale and order date. Mr *** rarely contacted me after I tried to contact him. Mr *** when I did speak with him never once let me know they were not going to fulfill my request for the 2020 Corvette.

Last week on 03/10/20 after numerous attempts to contact and leave voice mails since no one ever responded to either Mr *** or a sales manager I finally spoke with the sales manager. I was informed that my money for the deposit was refunded without my consent and that CCD could not provide me with a vehicle.

After initiating this sale in July and diligently keeping in contact with CCD to be informed my deposit was refunded on 3/10/19 and that I would not get the vehicle is inexcusable. I was mislead throughout the sale and its my belief that CCD wants to sell the vehicles for more than the agreed upon price due to the high demand. Furthermore when I accessed their website there were two 2020 Corvettes listed for sale far above MSRP which I was guaranteed.

I believe I was unfairly treated and this is a monetary issue since CCD agreed to MSRP. I have the emails to support this claim see attached

I was told at time of sale that the second key fob was locked up and I would need to come back to the dealer at a later date to obtain the 2nd key fob.

When I cam back to get it, I was told they could not locate it and I would need to purchase one if I wanted it.

Not acceptable. When you buy a new vehicle you are suppose to get 2 key fobs. You should not have t buy the second one just because the dealer just cannot locate it.
Product_Or_Service: October 2019