Clarus Commerce

Review: IC free shipping is debitting my account for the last 4 months ,since July unauthorised by me.

to the amount of $58 //75

I don,t know who this company is ,but the reviews on their web site show others are being robbed too .Desired Settlement: the amounts have been

July 27 th. $14 /38

Aug. 26 th .$14/58

Oct. 2 nd . $14 /86

Oct 25 th . $ 14/ 83

Total $58 /75

Business

Response:

I write in regards to the above referenced complaint submitted to

your office by [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

Our records show that on 2/25/14 after making a purchase on [redacted],

[redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived

on our order registration page, which provided full details about the

membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she

did not cancel her membership by the end of the trial, her membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that she provided.

Our records show that she completed the registration process by

providing her full contact and account information and clicking a button that

states “I agree to the Offer Details and the Terms of Use & Service” just

below the offer terms. Shortly

thereafter we sent [redacted] a welcome e-mail with full information on how

she can access and enjoy her program benefits.

[redacted]’s account has been cancelled and immediately upon receipt of your letter we

refunded back to her card the full amount we charged her. Again, we

apologize for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,