Clarks USA

Review: I purchased a pair of shoes at Clarks in San Diego. That night I decided not to keep the shoes and emailed Clarks USA. The reason I couldn't return the shoes to the store is I was there on business on going back home the next morning. They told me to call the store which I did. The store sent me a UPS label(which took a long time for me to receive) and I returned the shoes. I was expecting a credit and waited two credit card statements until I email Clarks again. They asked me questions and I provided all the necessary information and I still have not received my credit. I would be happy to provide all correspondence, the invoice and the UPS label # if you need them.Invoice Ticket #: [redacted] Store # [redacted]Desired Settlement: A refund for the returned shoes.

Business

Response:

Hello,Clarks Americas, Inc.156 Oak Street, Newton Upper Falls, MA 02464t 800.842.9305 www.clarksusa.comThe complaint attached under 10 #[redacted] has been resolved. Ou~ Consumer Services Team---.contacted-the-customer-and-the-refuoo-had already been-issued,--No-further-action-is needed. . ----Sincerely,[redacted]Consumer Experience SupervisorClarks Americas617.243.4361[redacted]@Ciarks.com