Claims Service International

First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

Noting Missing Items at Delivery: A brief review of the inventory sheets reveals that the customer did not make any notations indicating any loss or damage to their goods as it is required to do at the time of delivery. Customers do not need to unpack boxes while the movers are still at the residence to verify missing items. However, boxes should be counted at time of the delivery and checked on the inventory to verify amounts match and inspected for condition at time of delivery to assure no external damage occurred. Once the customer notified us of her loss/damage we immediately referred them to our claims company CSI to file a claim for loss, damage, delay, overcharge or complaint.

Determination of Settlement Amount: Per federal regulations, the carrier must offer to levels of liability. IT IS NOT INSURANCE. The Full Value (Replacement) Protection covers for the full replacement of an article or the repairs of it, whichever is lower. The 60 Cents option is the basic liability coverage which is based on the weight of an article (regardless of its value) and is provided free of charge. Since no actual weight was substantiated by the customer to allow us to verify the actual weight of the article, we must follow industry standards as set forth in the AMSA Weight Guide and allow the article compensation as indicated in the guide.

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

CSI is similar to when you take your taxes into someone to prepare them on your behalf and tell you the outcome. Carriers bring their claims to CSI to analyze on their behalf and tell them their legal liability to their customers. The Dispute process is offered as a courtesy by CSI to allow the customers an opportunity to provide additional support which they had not provided for the first review of their claim. Since the dispute process is offered as a courtesy the timeframe to complete this process is not federally mandated. (CSI is the only claims company which offers the dispute option). We are waiting for one final piece of information from the carrier before we can send any determination to the customer. We certainly apologize for the delay but we are trying to get the best settlement offer for the customer possible and require the info from the carrier to do this.

We regret that the customer felt the need to file a Revdex.com Complaint. We trust that they understand we are unable to complete our job in the customer's favor without this info. We are trying to get their dispute resolved as quick as possible.