CLA Mortgage Services, LLC

*** called and heard from Frank, the shop manager, and they are personally looking at her vehicle right nowShe said to close the complaint as resolved.I have settled the issueThe manager at master motors tread city, Frank, has taken me under his care and is resolving the problemNo
further action is neededI appreciate your fast and compliant response to this matter

CUSTOMER CAME IN ON JUNE 12 2017, ASKED IF WE CAN DO REAR BRAKES AND CHECK THE NOISE  THAT WAS COMING FROM HER VEHICLE.  OUR TECHNICIAN DROVE THE VEHICLE ABOUT 100 FEET HEARING SO MUCH NOISE COMING FROM THE REAR OF THE CAR THAT HE DID NOT WANT TO TAKE IT ON THE ROAD BECAUSE HE...

FELT THAT IT WAS UNSAFE.  AFTER PUTTING IT ON THE LIFT, HE DISCOVERED THAT THE BRAKES ALONG WITH THE REAR CONTROL ARMS WERE BAD.   THE REAR CONTROL ARM BUSHINGS WERE SHOT ALOWING THE REAR AXLES TO MOVE AROUND AT WILL MAKING  ALOT OF NOISE.  CUSTOMER WAS TOLD OF OUR FINDINGS AND GAVE US THE OK TO DO IT.  AFTER THE JOB WAS DONE, WE TOOK IT FOR A ROAD TEST AND DISCOVERED THAT HER WHEEL BEARING WAS MAKING NOISE AS WELL.THIS WAS SOMETHING THAT WE COULD NOT HEAR THE FIRST TIME BECAUSE OF THE LEVEL OF NOISE THAT THE REAR CONTROL ARMS WERE MAKING.  CUSTOMER WAS TOLD OF OUR FINDINGS AND AGREED TO HAVE THEM REPAIRED.   WHEN THE CUSTOMER CAME TO PICK UP THE VEHICLE, SHE WANTED US TO PAY FOR HER STEERING WHEEL, COMPLAINING THAT WE MUST OF USED SOME KIND OF ACID CONTAMINATING HER STEERING WHEEL.   NOTHING COULD BE FURTHER FROM THE TRUTH.  SHE WANTED US TO PAY HER $300.00.  WE REFUSED AND EXPLAINED THAT THE WEAR ON HER STEERING WHEEL IS FROM A VEHICLE BEING 12 YEARS OLD WITH OVER 103000 MILES ON IT AND NOT FROM US.