CKP Marketing LLC

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the eye serum and the face cream) on a day trial basis back on and paid the shipping and handling fees of $and $4.95.The trial expired on and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on $for the face cream and $for the eye serum.We wish the customer would have contacted us for us assistance, unfortunately the customer’s account has been flagged as a chargeback for the disputed charges.The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:the company refuses to acknowledge I did not order this product I am ending my complaint, nevertheless In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To *** ***:Re: *** *** ID:***As previously mentioned we do not have an account for the reference products.Please check the name of the product and contact the correct party.Please close complaint *** as there is nothing further for the company to doWe appreciate your understandings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[the company isn't addressing the product I was charged for - Diet Garcinia - not eye serum That is a separate issue ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the company refuses to acknowledge I did not order this product.  I am ending my complaint, nevertheless.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the eye serum and the face cream) on a 14 day trial basis back on 11/**/2016 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 11/**/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/**/2016 $89.95 for the face cream and $88.10 for the eye serum.We wish the customer would have contacted us for us assistance, unfortunately the customer’s account has been flagged as a chargeback for the disputed charges.The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.