CKO Kickboxing

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I received an email from the company stating that they will deduct 10% from my refund which would equal $89.99-$which equals $They sent me a check for $so they still owe me $They made that offer and they need to honor itI will forward a copy of that email to your email address Regards, [redacted]

The claimant signed a year agreement at the reduced student ratemonths into his year agreement, he claimed that he had transferred schools and no longer resided in the areaWe asked that he submit documentation to prove this as is required by all who seek to cancel a membership early due to a moveNormally what is submitted is a landline utility bill in the members nameHe sent one in his father's name and we told him that was not acceptableHe then stated that no utilities were in his name and he could therefore not produce oneWe said we could accept an enrollment letter from his new school OR a cancellation letter from his previous school and he provided neitherWhat was faxed was a Leave of Absence form to fill out which anyone can pick up from the Bursar's office, it was not even clear if the form was submittedWe sent multiple emails explaining this to no availHis account was thus forwarded to collecti ons

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I received a check from CKO for $The note section states: cancel membership "medical reason" days@ 2.996/dayI am requesting a refund for the entire month of March in the amount of $89.99 since I did not use their servicesIn my original cancellation email dated February 28th, I stated that I had to cancel for medical reasonsI had an appointment with my doctor in February but due to icy road conditions the dr office cancelled appointments and I got rescheduled in MarchMy doctor also referred me to physical therapy for my knee and elbow problems and he gave me a note to excuse me from any sports activities for 6-weeksI sent that note to CKO with a second cancellation notice to prove my canceling for medical reasonsI am not making up my injuriesThey are documented and recurringI have also had conversations about my knee and elbow problems with *** as well as ***In conclusion,CKO stance is that I decided to cancel for medical reasons so that I can get a refund,which is untrue.*** ***

To whom it may concern,
The Revdex.com letter was received via *** on May 6, I appreciate the opportunity to address Revdex.com Case #
*** regarding Mrs***'s dissatisfaction with the cancellation process at CKO KickboxingMrs***verballyexpressed a desire to cancel her month-to-month membership once the three-month minimum requirement had been met per agreementThe only formal request for cancellation we received was via email on February 28, To expedite her cancellation, as a courtesy, we honored the email (***) as her 30-day notice to cancelSince Mrs*** had no further commitment (after months), she was within right to cancel without reason, with no cancellation fee(s), but subject to a prorated days that equaled her regular monthly paymentThis payment of $is her current disputeThis is the cancellation policy outlined in the contract for those who are on a month-to-month agreementMrs*** then choose to pursue cancellation due to “medical reasons” since this reason entitles the member to an immediate cancellation and refund.Mrs*** then sent a written notice to cancel due to "medical reasons" delivered to the place of business by certified mail, as required in our contract (not email), and was received on March 16, The accompanying doctors note, issued in March, was not signed by a physician, did not indicate her a medical reason and/or diagnosis and therefore not acceptableHowever, to make the situation more amicable, we choose to cancel Mrs***s contract for "medical reasons" immediately, as of March 16, 2015, and later refunded the amount she was entitled to, for the remainder of her March commitment, via postal mailIn summary, CKO Kickboxing RVA honored Mrs***'s request(s), when received, to cancel her membership and we have sent the appropriate refund owed to Mrs***CKO Kickboxing is reviewing our cancellation policies in an effort to streamline our cancellation process and to decrease any possible misinterpretations from membersPlease send any similar notices or any future correspondence from Revdex.com for CKO Kickboxing RVA to:***
Thank You,
*** ***

The claimant signed a year agreement at the reduced student ratemonths into his year agreement, he claimed that he had transferred schools and no longer resided in the areaWe asked that he
submit documentation to prove this as is required by all who seek to cancel a membership early due to a moveNormally what is submitted is a landline utility bill in the members nameHe sent one in his father's name and we told him that was not acceptableHe then stated that no utilities were in his name and he could therefore not produce oneWe said we could accept an enrollment letter from his new school OR a cancellation letter from his previous school and he provided neitherWhat was faxed was a Leave of Absence form to fill out which anyone can pick up from the Bursar's office, it was not even clear if the form was submittedWe sent multiple emails explaining this to no availHis account was thus forwarded to collecti ons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My son sent an email to CKO on July ** and the email is below: Hi, ***Earlier (Monday or sunday) I was on the phone with someone, a receptionist (Caitlin maybe I can't remember her name) I told her the situation and explained how I'm taking a semester off as my decision to leave *** came to late to do otherwiseSo as of yet I don't have the information of where I'm transferring. She told me she would resend the emails, explain the situation and get back to me, but that hasn't happened. I've sent *** my forms for withdrawal, they have confirmed they have received them but they haven't said anything past that. I can send you the email *** sent me confirming that they received my withdrawal forms. But that's about all I have at the moment. This was on July *** He asked if he could forward an email to CKO confirming his withdrawal and he got no response Again, I also called CKO twice and asked to speak to someone about this and to find out what they wanted as far a proofI was told both times that someone would call me back and no one called me backSeeing as how no one responded to my son's email above and no one called me back I reject their response that we were contacted multiple times
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will be happy to pay the $early withdrawal fee to CKO and I have attached a formal letter from *** on their letterhead stating that my so* *** did in fact withdrawal from *** at the end of June I emailed the letter to CKO directly on January **, as per below:
To: CKO Kickboxing
Regarding: *** ***
Attached is the formal letter from *** documenting my son's withdrawal from ***The Revdex.com closed the case but I was pleased to see that their response to the closed request stated:
The business has not provided any additional comments in response to your complaint since our initial correspondence While we regret we were unable to reach your desired resolution, the complaint has now been closed in accordance with Revdex.com policy *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** * *** *** *** ** *** ***”
We will be pursuing other avenues to have this resolved so you have not heard the last from usRegards
*** *** *** ***
I need some type of guarantee from CKO that *** debt is settled and some type of release from the collection agency Swift Financial as they told my son they were going to report him to the credit agencies
I will send you a check for the amount above - please let me know what address to send it to and I will expect the guarantees in writing after his account is settledI will accept the response on the Revdex.com forum as soon as all documentation has been provided to me after I settle the amount owed.
I do not think that my calling on my year old son's behalf is strange as he is a college student and still my dependent I would think it was strange if he was or and living on his own but that is not the case I apologize for any rudeness on my part on the phone the 2nd time I called CKO but I was frustrated that no one seemed to be willing to assist.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My son sent an email to CKO on July ** and the email is below:
Hi, ***
Earlier (Monday or sunday) I was on the phone with someone, a receptionist (Caitlin maybe I can't remember her name) I told her the situation and explained how I'm taking a semester off as my decision to leave *** came to late to do otherwiseSo as of yet I don't have the information of where I'm transferring. She told me she would resend the emails, explain the situation and get back to me, but that hasn't happened. I've sent *** my forms for withdrawal, they have confirmed they have received them but they haven't said anything past that. I can send you the email *** sent me confirming that they received my withdrawal forms. But that's about all I have at the moment
This was on July *** He asked if he could forward an email to CKO confirming his withdrawal and he got no response Again, I also called CKO twice and asked to speak to someone about this and to find out what they wanted as far a proofI was told both times that someone would call me back and no one called me backSeeing as how no one responded to my son's email above and no one called me back I reject their response that we were contacted multiple times
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I received a check from CKO for $The note section states: cancel membership "medical reason" days@ 2.996/dayI am requesting a refund for the entire month of March in the amount of $89.99 since I did not use their servicesIn my original cancellation email dated February 28th, I stated that I had to cancel for medical reasonsI had an appointment with my doctor in February but due to icy road conditions the dr office cancelled appointments and I got rescheduled in MarchMy doctor also referred me to physical therapy for my knee and elbow problems and he gave me a note to excuse me from any sports activities for 6-weeksI sent that note to CKO with a second cancellation notice to prove my canceling for medical reasonsI am not making up my injuriesThey are documented and recurringI have also had conversations about my knee and elbow problems with *** as well as ***In conclusion,CKO stance is that I decided to cancel for medical reasons so that I can get a refund,which is untrue*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will be happy to pay the $250 early withdrawal fee to CKO and I have attached a formal letter from [redacted] on their letterhead stating that my so[redacted] did in fact withdrawal from [redacted] at the end of June 2015.  I emailed the letter to CKO directly on January **, 2015 as per below:To: CKO KickboxingRegarding: [redacted]Attached is the formal letter from [redacted] documenting my son's withdrawal from [redacted]. The Revdex.com closed the case but I  was pleased to see that their response to the closed request stated:The business has not provided any additional comments in response to your complaint since our initial correspondence.  While we regret we were unable to reach your desired resolution, the complaint has now been closed in accordance with Revdex.com policy.  [redacted]  [redacted]”We will be pursuing  other avenues to have this resolved so you have not heard the last from us.Regards[redacted] I need some type of guarantee from CKO that [redacted] debt is settled and some type of release from the collection agency Swift Financial as they told my son they were going to report him to the credit agencies.  I will send you a check for the amount above - please let me know what address to send it to and I will expect the guarantees in writing after his account is settled. I will accept the response on the Revdex.com forum as soon as all documentation has been provided to me after I settle the amount owed. I do not think that my calling on my 19 year old son's behalf is strange as he is a college student and still my dependent.  I would think it was strange if he was 25 or 30 and living on his own but that is not the case.  I apologize for any rudeness on my part on the phone the 2nd time I called CKO but I was frustrated that no one seemed to be willing to assist. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I received an email from the company stating that they will deduct 10% from my refund which would equal $89.99-$8.99 which equals $81.00. They sent me a check for $38.99 so they still owe me $42.01. They made that offer and they need to honor it. I will forward a copy of that email to your email address.
Regards,
[redacted]

To Whom It May Concern,   We sent [redacted], multiple emails regarding his options to cancel his membership and also spoke to him over the phone about what needed to be submitted as far as the appropriate documentation.  On the 2 occasions that [redacted] mom called, she immediately began to berate the women at the front desk.  It was odd to us that an adult man's mother was contacting the gym so we frankly were not sure what to make of it.  At any rate, whe[redacted] could not produce the necessary documentation, we told him that he could pay the $250 opt out fee and not be on the hook for the remainder of the contract.  We have had plenty of people take that route with no issues.  So he could either produce the documents or he could pay the opt out fee.  Even though [redacted] mom, and/or [redacted] stated that we do not need to respond to any statements/rebuttals, we STILL as a good faith gesture are ready to accept the opt out fee.     To date, we still have not received the documents (landline utility bill, school transfer record etc).   Thank you for your assistance with this situation.  We look forward to a speedy resolution.   Regards,   Vladimir A[redacted]

To whom it may concern,The Revdex.com letter was received via [redacted] on May 6, 2015. I appreciate the opportunity to address Revdex.com Case # [redacted] regarding Mrs. [redacted]'s dissatisfaction with the cancellation process at CKO Kickboxing.Mrs. [redacted]verballyexpressed a desire to cancel her month-to-month...

membership once the three-month minimum requirement had been met per agreement. The only formal request for cancellation we received was via email on February 28, 2015. To expedite her cancellation, as a courtesy, we honored the email ([redacted]) as her 30-day notice to cancel. Since Mrs. [redacted] had no further commitment (after 3 months), she was within right to cancel without reason, with no cancellation fee(s), but subject to a prorated 30 days that equaled her regular monthly payment. This payment of $89.99 is her current dispute. This is the cancellation policy outlined in the contract for those who are on a month-to-month agreement.Mrs. [redacted] then choose to pursue cancellation due to “medical reasons” since this reason entitles the member to an immediate cancellation and refund.Mrs. [redacted] then sent a written notice to cancel due to "medical reasons" delivered to the place of business by certified mail, as required in our contract (not email), and was received on March 16, 2015. The accompanying doctors note, issued in March, was not signed by a physician, did not indicate her a medical reason and/or diagnosis and therefore not acceptable. However, to make the situation more amicable, we choose to cancel Mrs. [redacted]s contract for "medical reasons" immediately, as of March 16, 2015, and later refunded the amount she was entitled to, for the remainder of her March 2015 commitment, via postal mail.In summary, CKO Kickboxing RVA honored Mrs. [redacted]'s request(s), when received, to cancel her membership and we have sent the appropriate refund owed to Mrs. [redacted].CKO Kickboxing is reviewing our cancellation policies in an effort to streamline our cancellation process and to decrease any possible misinterpretations from members.Please send any similar notices or any future correspondence from Revdex.com for CKO Kickboxing RVA to:[redacted]Thank You,[redacted]

To Whom It May Concern: The Revdex.com letter was received via [redacted] on May 27, 2015. This is a second response by CKO Kickboxing to Revdex.com Case # [redacted] We are not arguing weather Mrs. [redacted] has medical limitations or not.  We are presenting the course of events and upholding the agreement. Mrs. [redacted] pursued cancellation with one method (cancel with 30-day notice) and then pursued cancellation differently (cancel with medical note). Mrs. [redacted] did not provide written notice till March 16, 2015 as outlined under “Buyer’s Right To Cancel” and still has not provided a valid (signed) medical note. Mrs. [redacted] sent a written notice to cancel due to "medical reasons" delivered to CKO Kickboxing by certified mail, as required in our contract (not email), and was received on March 16, 2015. The accompanying doctors note, issued in March, was not signed by a physician, did not indicate her a medical reason and/or diagnosis and therefore not acceptable. However, Mrs. [redacted]’s agreement was terminated as of March 16, 2015. The date of written notice till the remainder of her March 2015 commitment (March 16th-March 29th) is 13 days of paid and unused services.  That amount was refunded and received by Mrs. [redacted] via postal mail.Thank You,

The claimant signed a 1 year agreement at the reduced student rate. 7 months into his 1 year agreement, he claimed that he had transferred schools and no longer resided in the area. We asked that he submit documentation to prove this as is required by all who seek to cancel a membership early due to...

a move. Normally what is submitted is a landline utility bill in the members name. He sent one in his father's name and we told him that was not acceptable. He then stated that no utilities were in his name and he could therefore not produce one. We said we could accept an enrollment letter from his new school OR a cancellation letter from his previous school and he provided neither. What was faxed was a Leave of Absence form to fill out which anyone can pick up from the Bursar's office, it was not even clear if the form was submitted. We sent multiple emails explaining this to no avail. His account was thus forwarded to collecti ons.

Review: I had a 3 month contract that I fulfilled dated 11/29/14-1/29/15. I became injured during the month of February and I told the manager [redacted] Mahmood during the first week of February that I needed to cancel my contract. He told me to send an email and he would cancel my contract. I was still charged on February 28th for $89.99. I called again and sent another email and this time he tells me I needed to give 30 days notice. I explained to him that a person can not give 30 days notice of an injury it happens when it happens. I got a doctors certification stating that I would not be able to participate in any gym program due to medical reasons for 6-8 weeks. In the contract Under Buyers Right To Cancel it states:"You may cancel if you become physically unable to use a substantial portion of the club services for 30 or more consecutive days....You must prove you are unable to use a substantial portion of the health club by a doctors or physicians certification...Any refund due to you shall be paid within 30 days of the effective date of cancellation. Also in the contract under the section entitled Refunds: Any membership,regardless of length can be cancelled for a reason provided under the Buyers Right to Cancel notice. According to the contract I am entitled to a refund under the Virginia health Spa Act.Pursuant to 59.1-297. Right of Cancellation. [redacted] Mahmood is ignoring what his own contract states. [redacted] Mahmood refuses to give me a refund. Instead he tells me that if I sign a new contract I can get one month free. I also requested for the address and telephone number of cko executive office and he refused to give me that information as well.I was not able to use the gym for the entire month of march and I have not used it since. I cannot return to kickboxing because it will make my injuries worse. I gave proof of my doctors certification and I an entitled to a refund.Desired Settlement: A refund in the amount of $89.99 sent as a check.

Business

Response:

To whom it may concern,