Ckmm Sales

This individual is not a customer of Drakes Penwell Design GroupAnother company, [redacted] of [redacted] NC, installed this system for the individual many years agoThis individual contacted S [redacted] D [redacted] who no longer works for [redacted] He returned phone call and informed individual that he could not service the systemWe have no record of this individual calling our officeAll lutron files are stored locally inside the processor at the residenceThis is true for all Lutron projects per manufacturer design Any certified Lutron installer can connect to processor and extract the programming fileDPDG has not and will not hold any customer hostage for a fileWe work to provide excellent customer service which causes customers to stay with DPDG by choice

This individual is not a customer of Drakes Penwell Design Group. Another company, [redacted] of [redacted] NC, installed this system for the individual many years ago. This individual contacted S[redacted] who no longer works for [redacted] . He returned phone call and...

informed individual that he could not service the system. We have no record of this individual calling our office. All lutron files are stored locally inside the processor at the residence. This is true for all Lutron projects per manufacturer design.  Any certified Lutron installer can connect to processor and extract the programming file. DPDG has not and will not hold any customer hostage for a file. We work to provide excellent customer service which causes customers to stay with DPDG by choice.