CJ Pony Parts

These guys sell garbage at stupidly very very high prices. Everything they carry can be found at much better prices and far better quality at other sites around the web, they are a joke when it comes to quality and price! Shop elsewhere or get screwed! and end up rebuying elsewhere when it fails!

Anthony Lee one of the rudest, arrogant parts sales rep I had ever had the misfortune of spending money with.

I have ordered thousands of dollars in parts from this company, they have been less than mediocre from the start but I was getting my parts but in no hurry. they sent me the wrong bumper about $100.00. I tried calling back for months no body answered so I gave it some time due to COVID I assumed. called back someone finally answered I showed them proof of the part being ordered right and proof of the wrong part # and wrong part being sent. I asked for them just to swap it out for correct part. they would not only give me an $8 discount on ordering a new one. I am currently trying to contact executives. seems they have no concerns for customers. other online parts stores have never done me this way.

CJs has issued a RMA and provided [redacted] return label to customer Refund will be issued when item arrives back to our warehouse Customer informed of this over the phone, and seemed satisfied with this resolution

We apologize for the listing error and as he mentions in his complaint, the pricing disclaimer does cover us for the pricing mishapThe item was priced incorrectly for a very short period of time with a substantially wrong price listingAs soon as we found it, all orders were canceledMost customers contacted us directly and the issue was resolved a slight discount from the correct sale price of $If the customer would like to replace the order at the corrected sale price of $450.00, I'll offer to take an additional $off of that and only charge it at $425.00this is typically a $item and is a steal at $

CJ's is certainly not calling the customer a liarWe are simply telling him that the damage that occurred is a result of overtightening the hose in an attempt to seall the leakOvertightening was evident in the pictures we received which is why CJ's is standing their ground regarding install errorIf the customer is looking to get some money back from the unit, he could certainly list the unit and the new seats on ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is clear to me that this company does not care about its customers I now see how unimportant my business is to them I will never purchase anything from them again and I will make a conscious effort to tell everyone that I can that they should not purchase anything from CJ Pony Parts Regards, [redacted]

Yes, CJ Pony finally managed to process the refundThank you for the help

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meCJ Pony Parts: Please send me an email to get me the return authorization number so I can get the refund on my credit card Regards, [redacted]

I'm not sure what I need to do to clarify that statement, so I will provide more detail I drove the two hours round trip to Lares Corporation They remanufacture power steering control valves, along with other steering parts, and sell them new They told me they would not open up the valve to replace the part Another specific person I spoke with was H and H Automotive They told me if they opened the valve, they'd need new seals as well Additionally, the labor to do it would be about as much as buying a new one that was undamaged Is this the type of detail you're looking for?

The customer, or someone acting on behalf of the customer has ruined the item by sanding entirely too much This has been confirmed by the manufacturer of the item, as per the attached email There was no manufacturing flaw reported prior to the prep work.The item has been damaged due to improper prep and is now the responsibility of whomever has performed the workThere is no refund due from CJ Pony Parts

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have not received a refundI have checked my bank account twice today.I opened this complaint because I said I was going to open the complaint, per the email I sent to CJ management/ownerCJ, has yet to follow through with anything they say they will doIf it takes filing a complaint with Revdex.com and the Attorney General to get a resolution, then that is what will happenI don't take kindly to being stolen from, or being lied to Regards, [redacted]

I ordered a complete floor pan for a mustang and when I got it in the car I found the passenger side front frame rail was twisted and inward tried to get the people at cj pony parts to send me a new one and they said to fix it my self and or live with itsay that there own shop doesn't like the welded floor pan they sold methey said they would rather buy all the pieces and weld it together them selfs than buy that junkthat was the quote I got from there manager edso beware of there product and customer service they don't back what they sell or at least didn't for me

While I understand that the customer is stating the unit arrived this way, all units are checked for leaks prior to CJ's even getting themThe fact that the pictures show that the fitting marks are there and very deep, is a tell tale sign that it was tightened down too hard, pushing that seat back, causing the damage

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They were very receptive to my complainant and solved the problem immediately Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:there was impression made where we cut that piece out as if it was suppose to be cut outit also happen to line up with transmission mount, before I realized it was to short to reach frame mountYou had nothing on the website saying the piece wouldn't fit that carI guess it is easier for you to lose customers then to do anything about itSure have me pay for more shipping since you are the one that sold the wrong part Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: this not just I got my money back cj pony bait and switch me they knew they did not have the part they advertise the know they where going to send me a part that was not the same as you can see cj made changes to there add to cover up even thou I will get my money back I still feel I got ripped off cj should have said we don't have that part any more instead of lying to me if this is not so where is the part that they advertise in the first place

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The assessment of the situation is incorrect I explained that it was not overtightened We received the product in that condition We tried to make it work, as sending that particular part back and forth can rack up quite the shipping charges Our attempt to use the part, despite the defect, was unsuccessful I should be able to return the part Regards, [redacted]