in response to [redacted] statement,kingston nissans intention is not to hold a $deposit it is to earn a potential customer.the reason for the delay was a holiday and the deposit was recieved under another name,therefore taking some investigation to identify the transaction.as it was the deposit was mailed business days later
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:This is not acceptable bottom line! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer has not been to dealership since Customer purchased extended warranty which may cover some repairs, but we are unaware of customer's current mileage, so they may be out of contractCustomer can return to dealership for diagnosis of issues at $We are unable to offer assistance since customer has not been servicing at dealershipThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The vehicle was $10,That was all I wanted to spend, I would have never agreed to the additional add onsGAP insurance, an environmental package, extended warranty, and key protectionThe car has a manual key entry, it is a plan key without lock and unlock push button featuresI was left sitting in the dealership for hours before the paperwork was presented to meEdmunds and AutoTrader both stated in that the Nissan Versa was the cheapest car in America with its roll up windows and manual door locksI trusted the salesman to honnor our original agreementI wanted a $10,new car without any additionsThe invoice was packed with items I did not wantI made a call to the company who is financing the loan to receive the ending balance so I could make my final payment and I was shocked to learn that I had four more years to pay on top of the three years that I have already paid $each month
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The customer used two different names in the transaction and it took a couple of extra days to locate her in our system.she received the deposit within our to day window.she has received the check sentdays ago
The customer was told to bring car in we would go over it and there would be a charge to look at it.We will not give her a loaner car due to the fact that she has stated she would not bring car back until we fixed everything that was wrongThis is Kingston Nissan stance and final offer to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am a middle aged women and have purchased many new vehicles over the years.I have never been blindsided by such an inflated invoice.I was not aware of all the extras packed into the invoiceI would not have agreed to that purchase had I been informed my total bill would be double my original purchase agreement of $10K
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The business has responded Please see below:In reply to *** complaint,** *** said the sticker price of the car she selected was $10,it was actually$14,and sold to her with the fair discount for 13,We did have cars for $plus destination (695) but they were standard
shift with no radio or a/c.The $14,car was the one she selected,she did agree to purchase a extended service contract and some extras after the agreed price,that added up to $3970.NY State consumer laws state that a business must offer every consumer the same products at the same price and that is what we did *** *** selected these products,with the prices printed for each product that she signed for in numerous places.as for the finance charge that is dictated by the finance company based on several factors including credit score,money down and term.the statement that we have a new listed for $10,is not accurate the least expensive car on our website is $14653.although I am sympathetic to *** *** frustration I feel we have done nothing wrong. Tom G*** ***
At this point we have repaired anything necessary on [redacted]s vehicle. That we are aware, all issues have been addressed. If customer is still experiencing an issue, he has not returned for it to be diagnosed. His vehicle has over 116,000 miles on it. Many of the items that have been replaced...
are normal for a vehicle with that mileage. If [redacted] still has an issue we would need to diagnose the vehicle. We are not willing to extend his service contract or lower the purchase price of the vehicle. We have found that the noises heard from the vehicle are typical for this make and model.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This is not acceptable bottom line!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The business has responded. Please see below:customer is looking for a refund on transmission that he did not pay for it was under warranty, no assistance is to be given to this customer Anthony d[redacted], Kingston nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told the check for the refund wasn't mailed as of yesterday 9/**/16. And I am not satisfied with how it was handled. We were told my Tim L[redacted] that the refund couldn't be issued because there was no one in the office because of the holiday which is fine. But to be treated rudely when I questioned why he didn't hand in the paperwork to Alyssa until yesterday so she could issue a check is a bit ridiculous when I was told it would be sent during the week following the holiday. And yes the refund should have been issued under Eric S[redacted] but Kingston Nissan was well aware of my name as I was the one trading in the car. The whole experience at the dealership was dishonest and not customer satisfaction oriented. Hopefully our refund is in the mail.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer has not been to dealership since 2013. Customer purchased extended warranty which may cover some repairs, but we are unaware of customer's current mileage, so they may be out of contract. Customer can return to dealership for diagnosis of issues at $110.95. We are unable to offer assistance...
since customer has not been servicing at dealership. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I last spoke...
to Kingston Nissan they wanted to set up a time to bring the car in. I was going to do so but I decided it would yet again be a waist of time as they were telling me over the phone I would have to pay for it. I think that is ridiculous as I have had to bring the car back so many times. I also talked to the supposed owner and he told me and pretty much tried to say there was nothing wrong with my car with out knowing all the facts. They also wouldn't give me a rental car as they said I would steal the rental because ofmy comment of dropping my car off and not picking it up till it was fixed. I don't have time to keep getting a run around. The bottom line is I want a new car as this one is unsafe and they keep saying there is nothing wrong. They know everything wrong with the car and there is paper work to prove it!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]
[redacted]
in response to [redacted] statement,kingston nissans intention is not to hold a $200 deposit it is to earn a potential customer.the reason for the delay was a holiday and the deposit was recieved under another name,therefore taking some investigation to identify the transaction.as it was the...
The business has responded. Please see below:as in my original response,I am sorry she feels deceived,but, I have documents with her signature to support every contention she has with the transaction and that she agreed to it.
in response to [redacted] statement,kingston nissans intention is not to hold a $deposit it is to earn a potential customer.the reason for the delay was a holiday and the deposit was recieved under another name,therefore taking some investigation to identify the transaction.as it was the deposit was mailed business days later
the customer was scheduled to come in and never showed up, we need to look at the car
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:This is not acceptable bottom line! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer has not been to dealership since Customer purchased extended warranty which may cover some repairs, but we are unaware of customer's current mileage, so they may be out of contractCustomer can return to dealership for diagnosis of issues at $We are unable to offer assistance since customer has not been servicing at dealershipThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The vehicle was $10,That was all I wanted to spend, I would have never agreed to the additional add onsGAP insurance, an environmental package, extended warranty, and key protectionThe car has a manual key entry, it is a plan key without lock and unlock push button featuresI was left sitting in the dealership for hours before the paperwork was presented to meEdmunds and AutoTrader both stated in that the Nissan Versa was the cheapest car in America with its roll up windows and manual door locksI trusted the salesman to honnor our original agreementI wanted a $10,new car without any additionsThe invoice was packed with items I did not wantI made a call to the company who is financing the loan to receive the ending balance so I could make my final payment and I was shocked to learn that I had four more years to pay on top of the three years that I have already paid $each month
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The customer used two different names in the transaction and it took a couple of extra days to locate her in our system.she received the deposit within our to day window.she has received the check sentdays ago
The customer was told to bring car in we would go over it and there would be a charge to look at it.We will not give her a loaner car due to the fact that she has stated she would not bring car back until we fixed everything that was wrongThis is Kingston Nissan stance and final offer to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am a middle aged women and have purchased many new vehicles over the years.I have never been blindsided by such an inflated invoice.I was not aware of all the extras packed into the invoiceI would not have agreed to that purchase had I been informed my total bill would be double my original purchase agreement of $10K
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The business has responded Please see below:In reply to *** complaint,** *** said the sticker price of the car she selected was $10,it was actually$14,and sold to her with the fair discount for 13,We did have cars for $plus destination (695) but they were standard
shift with no radio or a/c.The $14,car was the one she selected,she did agree to purchase a extended service contract and some extras after the agreed price,that added up to $3970.NY State consumer laws state that a business must offer every consumer the same products at the same price and that is what we did *** *** selected these products,with the prices printed for each product that she signed for in numerous places.as for the finance charge that is dictated by the finance company based on several factors including credit score,money down and term.the statement that we have a new listed for $10,is not accurate the least expensive car on our website is $14653.although I am sympathetic to *** *** frustration I feel we have done nothing wrong. Tom G*** ***
At this point we have repaired anything necessary on [redacted]s vehicle. That we are aware, all issues have been addressed. If customer is still experiencing an issue, he has not returned for it to be diagnosed. His vehicle has over 116,000 miles on it. Many of the items that have been replaced...
are normal for a vehicle with that mileage. If [redacted] still has an issue we would need to diagnose the vehicle. We are not willing to extend his service contract or lower the purchase price of the vehicle. We have found that the noises heard from the vehicle are typical for this make and model.Thank you.
I have no received a check yet from Kingston Nissan and I would like to keep the case open until the refund check has been recieved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This is not acceptable bottom line!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The business has responded. Please see below:customer is looking for a refund on transmission that he did not pay for it was under warranty, no assistance is to be given to this customer Anthony d[redacted], Kingston nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told the check for the refund wasn't mailed as of yesterday 9/**/16. And I am not satisfied with how it was handled. We were told my Tim L[redacted] that the refund couldn't be issued because there was no one in the office because of the holiday which is fine. But to be treated rudely when I questioned why he didn't hand in the paperwork to Alyssa until yesterday so she could issue a check is a bit ridiculous when I was told it would be sent during the week following the holiday. And yes the refund should have been issued under Eric S[redacted] but Kingston Nissan was well aware of my name as I was the one trading in the car. The whole experience at the dealership was dishonest and not customer satisfaction oriented. Hopefully our refund is in the mail.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer has not been to dealership since 2013. Customer purchased extended warranty which may cover some repairs, but we are unaware of customer's current mileage, so they may be out of contract. Customer can return to dealership for diagnosis of issues at $110.95. We are unable to offer assistance...
since customer has not been servicing at dealership. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I last spoke...
to Kingston Nissan they wanted to set up a time to bring the car in. I was going to do so but I decided it would yet again be a waist of time as they were telling me over the phone I would have to pay for it. I think that is ridiculous as I have had to bring the car back so many times. I also talked to the supposed owner and he told me and pretty much tried to say there was nothing wrong with my car with out knowing all the facts. They also wouldn't give me a rental car as they said I would steal the rental because ofmy comment of dropping my car off and not picking it up till it was fixed. I don't have time to keep getting a run around. The bottom line is I want a new car as this one is unsafe and they keep saying there is nothing wrong. They know everything wrong with the car and there is paper work to prove it!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]
[redacted]
the customer was scheduled to come in and never showed up, we need to look at the car.
in response to [redacted] statement,kingston nissans intention is not to hold a $200 deposit it is to earn a potential customer.the reason for the delay was a holiday and the deposit was recieved under another name,therefore taking some investigation to identify the transaction.as it was the...
deposit was mailed 5 business days later
The business has responded. Please see below:as in my original response,I am sorry she feels deceived,but, I have documents with her signature to support every contention she has with the transaction and that she agreed to it.