CitySights DC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was not an attachment or messageCould you please resend itThank you Regards, [redacted]

I just sent this to my accountant to process the refundsWe are
actually responding to all inquiries and have not been denying refunds as long as proof of purchase if presentedI saw that this particular email for this guest did not get through to my accountant and I did not realize itThis should be completed shortly and I’ll also inform the guest once doneBoth amounts of $will be returned to the credit cards
Thank you!

I just sent this to my accountant to process the refundsWe are actually responding to all inquiries and have not been denying refunds as long as proof of purchase if presentedI saw that this particular email for this guest did not get through to my accountant and I did not realize itThis
should be completed shortly and I’ll also inform the guest once doneBoth amounts of $will be returned to the credit cards. Thank you!

Extraordinarily disappointed with this experience. Estimated 20-30 minute intervals turned into 75 minutes. And, after we were another bus was following, we were stranded The Lincoln Memorial with 15+ others. No customer service available. Left several messages at number listed with no call back 4+ hours later. Makes sense there is a "No Refund" policy. Customer satisfaction definitely not a priority.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: There was not...

an attachment or message. Could you please resend it. Thank you.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: There was not an attachment or...

message. Could you please resend it. Thank you.
Regards,
[redacted]

This letter is in response to the complaint filed by Ms. [redacted] Complaint ID: [redacted]. We have reviewed Ms. [redacted]’s case. We at City Sights DC would like to thank Ms. [redacted] for bringing her concerns to our attention.We would like to apologize for any inconvenience Ms. [redacted] may have...

experienced with regards to the City Sights DC tour. We understand that Ms. [redacted] was not satisfied with the hop on- hop off  part of the tour she brought. We apologize for this inconvenience and the unprofessional behavior of the employee she encountered while touring with us. We consider Ms. [redacted]s concerns and a refund has been approved. The refund has been processed and should post to her account within 3-5 business days.Ms. [redacted] is a most valued customer and we hope to serve her in the future.Thank youRobin W[redacted]Twin America ¦ Customer Service Manager[redacted]