CityMD Urgent Care

On March 13, 2020 I flew back into NYC from outside the country. I was concerned with might have contracting COVID-19 and another infectious disease while away. I had a Aetna insurance plan that should cover the visit. This was very urgent as to might needing treatment as soon as possible. During the visit, I was not swabbed because I did not have the appropriate symptoms but I did have blood drawn to rule out an infection. I received medication and payed my co-pay that day. I recently received a bill for $265 for a venipuncture blood draw. After speaking to a CityMd representative, I learned that my insurance did not cover the service because it was deemed no urgent. I spoke to a Aetna representative about the denied claim and they spoke to another CityMD representative to see how the issue can be resolved so that Aetna can take care of the claim. It was reiterated that the visit was not coded to be urgent and that since a COVID-19 exam was not done, I am liable for the charge. Being a NYS licensed doctor, I find it ridiculous that the physician's assistant did not include any urgency to my visit. I am very frustrated with this outcome.
Product_Or_Service: CPT XXXXX - Venipuncture Blood Draw
Order_Number: Claim - XXXXXXX
Account_Number: Account # XXXXXXX