Cityline Auto & Transmission

Review: Oil was leaking from the engine of my BMW 2003. The car taken

Cityliine Auto in Ozone park née for repair I was given an estimate of $4700,

for the replacement of a used engine, alignments,

front suspension work on the car, including the price of $2800 for the engine

which was suppose to be purchased from Sawmill Auto Dealer.

Prior from the replacement of the engine, everything worked

well on my car. After I finish paying for the car on 11-**-2013, the owner of

Cityline auto notified me that his computer was out of service, I had to come

back to the shop for the receipt the next day.

However, before I left the shop, steering was very tight, heat and air

condition were not working and the oil sensor was not reset. I called [redacted]

the [redacted] to complaint about the problems.

[redacted] responded” the car was working well; the car was cold when I

started to drive power steering would become normal”.

The car was very difficult to drive; it was constantly

shifting to the right side, it was making a terrible sound. When I came home, I text [redacted] from

cityline auto, I explained the problems. He never responded. On November the

[redacted], at 8:40 AM, I called [redacted] to tell him about the problem the car was

having. [redacted] responded "he was paid to replace the engine and the engine

was replaced therefore, he was not responsible anything else”. I called [redacted] to ask if the alignment was

done on the car. He hung the phone on my face. I called [redacted] back. He screamed

and he cursed at me. He said [redacted] me. He called

me crazy. I cursed him back. At 4:15 pm I went to the shop. [redacted] agreed for

me to bring the car back to the shop to fix. On 11-**-2013, the service engine

light came on. I called the shop. I was asked to bring it to the shop. On

11-**-13, 11-**-13, the car was taken there but it was no fixed. I called and

took the car to cityline shop on 11-**at 2pm. I picked up the car back from

there on 11-**at 12 pm. The car got worst only the air condition, the heat

worked and the service engine light went off. The car was shaking, unsafe

antifreeze was leaking from the car. On Monday 11-**-13 at 6:45 pm, the problem

was reported to [redacted]. I was asked to bring it back to the shop. Tuesday

11-**-13 at 3pm, the car was taken to cityline auto. Technician worked on the

car for 3 hours. I got the back at 5pm. When I was driving home, the car was

overheated and it has been shaking, unsafe. On 11-**-13, I called [redacted]

@9:30am. I was asked to bring the car back to the shop. I got to cityline at

10:30am. I got the car back at 2:55Pm. After I drove 10 blocks from the shop,

service engine light came on. I called [redacted]. I was asked to come back to the

shop. I took the car back. [redacted] worked on it for half an hour, engine light

came off but the car was still shaking and not working well. On 12-**-13 at

7:30am, service engine light came on again. I called [redacted] at 1:30pm to bring

the car back to the shop. [redacted] told me that he did not have time to see my

car today, to try to call tomorrow. Every time I asked [redacted] for a detail receipt

of the jobs, he performed on my car he tells me he cannot give it to me

give; his computer has not been fixed for three weeks now. I need to wait for

his computer to be fixed.

Today, 12-**-13, I called [redacted] at 5 pm for my receipt; he

told me his computer was not fixed. I asked him for hand written receipt. He

refused. He told me that I needed to wait for the computer to fix; he does not

give customers hand written receipt. I asked [redacted] for the warranty paper on

the engine and the receipt for the purchasing of the engine from Sawmill Auto

Dealer. Again, [redacted] “responded, he was the purchaser of the engine, I was not

the purchaser of the engine therefore, he would not give me any paper". Desired Settlement: Obviously I have made several attempts to work with cityline auto with no success. The car has become unsafe. I want them to remove their engine from my car and return my money in full to me, $4700. Although, the value of my vehicle is over $7000, I will consider a refund of $4700 to buy another car. I do not know what this shop has done to this car, it may not be reparable. The owner of Cityline Auto, [redacted] is disrespectful, rude, unprofessional and very dishonest.