City Window Fashions

Review: CITY WINDOW FASHION INSTALLED FIVE ROLLER SHADES AND TWO SETS OF ROMAN SHADES IN FEBRUARY.

FEW MONTHS LATER, ROLLER SHADES BEGAN TO NOT WORK PROPERLY. THEY DID NOT GO ALL THE WAY UP TO THE TOP OF THE CEILING AND IT HAS BEEN IMPOSSIBLE TO OPEN THE WINDOWS WITHOUT HITTING THE EDGE OF THE SHADES.

IN CASE OF ROMAN SHADES, PROBLEMS GOT BIGGER. IT HAS BEEN SO HARD AND INCONVENIENT JUST TO OPEN THE WINDOWS AT ALL.

I CALLED CITY WINDOW FASHION AND SAID THAT MY SHADES WERE HAVING PROBLEMS. I SCHEDULED AN APPOINTMENT WITH THEM AND THEY SAID THAT IT COST $75.

I AGREED TO PAY AND AND A PERSON FROM CITY WINDOW FASHION CAME WITH TWO LITTLE SCREWS AT THE APPOINTED TIME.

HE EASILY FIXED TWO OF THE ROLLER SHADES WITHIN 10 MINUTES. HOWEVER, WHEN I SHOWED HIM THE ROMAN SHADES, HE SAID THE MOLDINGS SHOULD HAVE BEEN CUT MORE WHEN THEY WERE FIRST INSTALLED. HE SAID THAT THE MOLDINGS SHOULD BE CUT AND THE SHADES SHOULD BE RE-INSTALLED. HE SAID THAT HE HAD TO COME BACK SINCE HE DID NOT HAVE PROPER TOOLS TO FIX THAT PROBLEM.

I THOUGHT THAT HE WOULD COME BACK WITHOUT CHARGING ME ANOTHER $75, SINCE 1)IT WAS ORIGINALLY INSTALLED IN A VERY UNPROFESSIONALLY AND IN A WRONG WAY AND 2)HE DID NOT FINISH HIS REPAIR I REQUESTED BY PAYING $75.

HE AGREED WITH ME AND LEFT, ASKING ME TO CALL THE OFFICE TO SCHEDULE ANOTHER APPOINTMENT.

I CALLED CITY WINDOW FASHION TODAY AND WHAT THEY SAID IS THAT I SHOULD PAY FOR ANOTHER $75 FOR THE VISIT NO MATTER HOW.

I TOLD THEM WHAT EXACTLY HAPPENED AND I SAID I HAD A RIGHT TO REQUEST FOR WHAT I PAID FOR. THEY DID NOT PROPERLY DID THEIR WORK AT THE BEGINNING AND NOW THEY DID NOT FINISH THEIR WORK AND TRY TO MAKE ME DOUBLE PAY FOR WHAT THEY DO. IT IS SUCH AN UNREASONABLE AND HORRIBLE REPAIR AND CUSTOMER SERVICE.

DesiredSettlementID: Other (requires explanation)

Product_Or_Service: ROLLER SHADES, ROMAN SHADESDesired Settlement: See Complaint Text