City Mattress Factory

We are very sorry to hear about your negative experienceRegretfully, this is the first time we have heard about this matterMattress Depot in Cedar Hill, TX never contacted us concerning this issueIf a customer has a problem with a product that we have manufactured, after they contact the retailer about it, the retailer needs to contact usAfter we determine that the product in question is, in fact, covered by our warranty, we ask them to bring the product to our factory, so we can inspect it and either repair it or replace it at our discretionMattresses that are dirty, stained or damaged are automatically voided from our warrantyA copy of the original receipt has to accompany the product for any warranty to be considered.You can arrange for Mattress Depot in Cedar Hill, TX to bring your mattress and a copy of the original receipt to our factory, so we can determine how to further assist youWe will do everything we can to make sure your needs are met

Revdex.com:I have contacted Mattress Depot where I purchased the mattress per the manufacturer's request. The store manager informed me that the store was sold and it is now under new management. The new store owners have implemented a new in-store warranty protection plan and they have promised to take care of this problem in a timely manner.

We are very sorry to hear about your negative experience. Regretfully, this is the first time we have heard about this matter. Mattress Depot in Cedar Hill, TX never contacted us concerning this issue. If a customer has a problem with a product that we have manufactured, after they contact the...

retailer about it, the retailer needs to contact us. After we determine that the product in question is, in fact, covered by our warranty, we ask them to bring the product to our factory, so we can inspect it and either repair it or replace it at our discretion. Mattresses that are dirty, stained or damaged are automatically voided from our warranty. A copy of the original receipt has to accompany the product for any warranty to be considered.You can arrange for Mattress Depot in Cedar Hill, TX to bring your mattress and a copy of the original receipt to our factory, so we can determine how to further assist you. We will do everything we can to make sure your needs are met.