City Hospital At White Rock

Dr. James Kohn handled my fathers below the knee amputation. Dr. Kohn came in everyday to check on my dad, his communication was superb. Not being in Texas during the surgery was difficult but Dr. Kohn allowed my mom to call us and waited until all our siblings were on the line. He was patient, empathetic and understanding to our concerns. Thanks Dr. Kohn for all that you do!

My father was admitted for below the knee amputation. It was a difficult time for our family, but Minerva on the 4th floor was a bright light for my Dad. She definitely brought his spirits up, she would sing with him and make him smile. I live in San Diego so hearing that over the video chat, put me so much at ease. She is definitely a bright light on this floor!

More than 90 days after acknowledging they owe me a $1774 refund they have still not paid. Repeated requests for escalation / processing go nowhere.
Product_Or_Service: health care
Account_Number: XXXXXXXXXX

The facility's billing office refuses to refund our overpayment from a 2/16/18 visit. They waited until July 2019 to send us a balance due bill from our 2/16/18 visit. We had already met our out of pocket maximum for 2018, so the balance due was the responsibility of the insurance company. It wasn't until I had the insurance company contact Baylor that the process of the balance due was transferred to the insurance company. On 9/19/19, Balylor received funds from the insurance company which cleared the balance due and resulted in an overpayment due me. The refund was sent to an internal dept with in Baylor for approval on 10/29. That is the last activity that Baylor has been able to provide me. It has now been 60 days since that last activity and no one can give me an esimated date of returning our funds. They are effectively holding our money hostage. I can confirm from first hand experience, that they would not give us 60 days grace to pay bills that we owe them. I request some follow up from them on when we will get our money.

Thank you.

I ask how much for the service. They quoted an amt of $284.00. I agreed an paid. Then they billed me for an additional 532.48.
Prior to having the service done I was shopping for the lowest price, Baylor Scott & White-White Rock quoted me a price for the service of $284.00. I paid the amt upon arrival on 6/12/2017. Sometime after I received another bill for additional $532.48. When I spoke to them about this issue they said they were est. based on my insurance. I did not ask them what my insurance would pay because I have HIGH DEDUCTIBLE, I ask "what did they charge for the service" and was quoted $284.00. I do not call Baylor Scott & White to find out what my insurance benefits are. I refused to pay the additional amt, had they quoted $816.48, I would have continued to shop for the service somewhere else. They now say it was an estimate, an estimate that was 1/3 of the total. So there story keeps changing as to why I was told $284.00. They denied me the opportunity to shop for lower price for the same service by quoting a lower price initially and now trying to say they underestimated the price. I could have gone else where and only chose them because of price. This is clearly a bait and switch pricing.