city buffet

We are sorry that the guests did not get what they wantedWe want theguest to be happy at our City BuffetWhile we certainly regret the factthat the food served to you did not meet your standards, we alsoappreciate the opportunity you have given us to improve.We have many Regular customers coming to us, and we enjoy seeingthem as well as each of our customersAs a matter of fact, we did have aninspector of Health Department ,on January 26,2017, which it's two daysafter the guests came, the inspector investigated our foodPlease view theattached documentWe do require every staff to strictly follow every ruleof Food Safety every day in order to provide a better, clean and safedining place.Again, we sincerely apologize and we would like to fully refund to theguestsWe hope that we may be able to serve the guests better

I rejected this, need to know how the business is going to refund the payment made to them, did not feel the meal should have had a charge due to food issues Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On 02/24/I went back into the business and was given my total refund ($14.63)I would like to thank the Revdex.com for helping me resolve this issue and feel that this resolution was satisfactory to me!
Sincerely,
*** ***

We sincerely apologize that the food served to the guests did not meet their standards.We would like to fully refund to the guests when they come to our restaurant. Sincerely,City Buffet

We are sorry that the guests did not get what they wanted. We want theguest to be happy at our City Buffet. While we certainly regret the factthat the food served to you did not meet your standards, we alsoappreciate the opportunity you have given us to improve.We have many Regular customers coming...

to us, and we enjoy seeingthem as well as each of our customers. As a matter of fact, we did have aninspector of Health Department ,on January 26,2017, which it's two daysafter the guests came, the inspector investigated our food. Please view theattached document. We do require every staff to strictly follow every ruleof Food Safety every day in order to provide a better, clean and safedining place.Again, we sincerely apologize and we would like to fully refund to theguests. We hope that we may be able to serve the guests better.

I rejected this, need to know how the business is going to refund the payment made to them, did not feel the meal should have had a charge due to food issues.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]