Citizens Bank

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

$was credited back to the customer, satisfying her request that she be refunded for a total of $1,

Hello [redacted] ,Thank you for taking the time to speak with me. As requested, attached you will find the email conversation that occurred with this client and our customer service. The client is requesting we sell her our signature shoe at $450 when the current shoe retails for $525.... The pictures she provided are old SKUs that we do not have in the system anymore. It is Salvatore Ferragamo's policy that we cannot override our current prices and we are unable to accommodate her at this time. Please let me know if you may need any further details. Thank you.Carson N***Retail Operations Coordinator [redacted] Please consider the environment before choosing to print this email.This message and any attachments may contain legally privileged and/or confidential information. Any unauthorized disclosure,use, copying or dissemination of this e-mail message or its contents, either in whole or in part, is prohibited.

Dear Christina,Thank you for accommodating my request to be able to use pairs of shoes I paid $for As I stated in my original complaint, I am aware of the return policy Although your attachments were not included, your inculpatory tone certainly was Not only would I never in the future purchase another item from this company, but if I felt there was a winnable avenue to getting a full refund for what I have purchased I would certainly pursue it.Nevertheless, I have followed the instructions in the customer service email and am sending the shoes back via FedEx: tracking # [redacted] Surprisingly, there was no return label included in the email but I did manage to come out of pocket for that cost myself Should you wish to get a head start on the exchange, the size I would need for both pairs is D A tracking number upon shipment would also be helpful I have included these details within the package In summary, the company's focus on the customer has been plainly evident throughout each of my interactions Sincerely, [redacted] ***

At this time, I have been contacted directly by Salvatore Ferragamo regarding complaint ID [redacted] , and I have ship back the affected product and still waiting for it to be fixedI will update the case once I received the item back Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As mentioned via email to the Customer Supervisor on SF, the Customer Supervisor on the SF phone verified with me that I would get the shoe at the sales price and even connected me with a Las Vegas store that had the shoe in stock Is that fraudulent? That lady confirmed with me that I would get that price of $I have no way of obtaining the SF older photographs of past merchandise You all don't speak the truthi no longer want that shoe, but you show that you don't value your customers at all! It is so sad that the Originator's company has been run into the mud like this There is not one shred of truth,, honesty, sincerity, integrity, good will, faith, trust, decency, honor, empathy, loyalty, trustworthiness, or good workmanship left in Salvatore Ferragamo I am requesting that an apology be made to me for misinformation given meIt's not my fault that old pictures are on the SF website Further, I don't want anything to do with SF professionally! All they care about is money! They could care less about any other thingQuality, honest, or integrity don't matter anymore to themHow sad;(
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The bank president Chris R*** and loan officer Will R*** testified in court for a conflicted 1st degree murder that has an account with them that the murder was a good person the other family which was killed also has had an account with this bank for generations and it's sad that they took the killers side They need to write this family a letter of apology this is not how you run a business

Revdex.com:At this time, I have not been contacted by Salvatore Ferragamo regarding complaint ID ***.I have not hear anything from the company. Please helpSincerely,*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern:We have contacted the customer [redacted] in regards to doing the repairs to her car, wehave came to an agreement on the repairs on her vehicle. The parts have be ordered and we arerepairing her vehicle.The customer [redacted] is really happy with what we agreed...

on.Thank You:Anthony Cook

The customer called our call center on 2/**/2017 informing us that when his package arrived, he only received 1 out of the 3 pairs he ordered. The call center requested that he send photos of the package so we could determine if it had been tampered with. The client emailed back with images of the...

shoes he received and not the actual box. The call center subsequently emailed him on Feb ** and Mar * asking for images of the outer package and never received a response from the customer. We're more than happy to investigate the case, but have not received the necessary documentation to investigate further.

The customer complaint detailed in Case id# [redacted] has been resolved by the current manager at the store level. Please see the correspondence below and let me know if you need any other information, Thank you, Best, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Thank you for bringing this matter to my attention. We are sorry to hear about your disappointing experience. The Chicago store should have properly informed you that since your shoes were worn outside, they could not be exchanged at either the store or via mail. We will make sure that...

the return policy is clearly understood by our staff going forward.Upon further inspection of your complaint, it has been determined that the shoes that you would like to exchange have been worn outside. I have attached pictures for your reference. Per our return policy, we can only accept returns for items that are in sale-able condition. However, we will make a one-time exception and allow you to exchange your shoes. Please let us know what size you are looking for so we can send you the new pairs of shoes. Please also make sure to stand on a carpeted surface when trying on the new pairs as to not damage the soles of the shoes.A Customer Service Representative will be in contact with you shortly to get the details of your requested exchange. Please do not hesitate to contact us with any further questions.Best Regards,Christina

Dear Christina,Thank you for accommodating my request to be able to use 2 pairs of shoes I paid $1300 for.  As I stated in my original complaint, I am aware of the return policy.  Although your attachments were not included, your inculpatory tone certainly was.  Not only would I never in the future purchase another item from this company, but if I felt there was a winnable avenue to getting a full refund for what I have purchased I would certainly pursue it.Nevertheless, I have followed the instructions in the customer service email and am sending the shoes back via FedEx:  tracking #[redacted].  Surprisingly, there was no return label included in the email but I did manage to come out of pocket for that cost myself.  Should you wish to get a head start on the exchange, the size I would need for both pairs is 10 D.  A tracking number upon shipment would also be helpful.  I have included these details within the package.  In summary, the company's focus on the customer has been plainly evident throughout each of my interactions.
Sincerely,
[redacted]

Hello [redacted],Thank you for taking the time to speak with me.  As requested, attached you will find the email conversation that occurred with this client and our customer service.  The client is requesting we sell her our signature shoe at $450 when the current shoe retails for $525....

 The pictures she provided are old SKUs that we do not have in the system anymore.  It is Salvatore Ferragamo's policy that we cannot override our current prices and we are unable to accommodate her at this time. Please let me know if you may need any further details. Thank you.Carson N[redacted]Retail Operations Coordinator [redacted]Please consider the environment before choosing to print this email.This message and any attachments may contain legally privileged and/or confidential information. Any unauthorized disclosure,use, copying or dissemination of this e-mail message or its contents, either in whole or in part, is prohibited.

$195 was credited back to the customer, satisfying her request that she be refunded for a total of $1,300.

At this time, I have been contacted directly by Salvatore Ferragamo regarding complaint ID [redacted], and I have ship back the affected product and still waiting for it to be fixed. I will update the case once I received the item back. 
Sincerely,
[redacted]

Review: RBS/[redacted] has wrongly reported a charge off amount of $9750.00 against me. This is now showing up in my credit report and has a severe and negative impact that has blocked my home loan mortgage application.

I have contacted RBS several times and explained that I AM NOT THE OWNER Of THIS ACCOUNT, the customer service reps/managers/supervisors could not pull out anything against me in their system by searching my name and SSN.

I was then told to send a written request to Dispute department - which I did - to no avail.Desired Settlement: Please clear this information from my account and immediately report it to tall credit bureaus so that this wrong information can be removed from my credit history.

If you guys find that it is a legit charge and I am the owner of this account?? Then please mail me a proof and I will go to a court to get this settled.

Business

Response:

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follow-up with the customer directly. A detailed response will be communicated to the customer by way of telephone or letter. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: My account with RBS has been closed for approximately six years and was recently paid off (approximately three months ago). RBS continues to charge me for NOT using this account although I do not have a card and the account has been closed for six years. It is as if they believe I can be held prisoner by them and pay a fee for NOT using the account although their statements clearly show "this account is closed". this has to be an illegal business practice and I will not pay them any further monies. Please help me to actually CLOSE this account although they are advising me that it IS closed.

Product_Or_Service: n/a

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Close this account and never send me another piece of mail EVER!!!!

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

June 17, 2013

Re: Credit Card *nding In [redacted]

Dear Ms. [redacted]:

The Revdex.com ("Revdex.com") has forwarded your letter to us for review and response. Your inquiry was received by my office on June 14, 2013.

At RBS Citizens, N.A. we strive satisfy the financial needs of our customers while providing them with the best possible service.

I would have liked to speak to you personally, but was unable to reach you at the number we have on file, XXX-XXX-XXXX.

Our records indicate that the account was paid in full as of April 2013; I would like to discuss what fees you are inquiring about in your letter to the Revdex.com. Please contact me at the number below so we can discuss the matter.

I hope this information clarifies your concerns. Thank you for taking the time to express your thoughts and for providing us with the opportunity to respond.

Please contact me at your earliest convenience at XXX-XXX-XXXX.

Sincerely,

Office of the Chairman

CC: Revdex.com Case # XXXXXXXX