Cities Auto & Finance, Inc.

Initial Business Response /* (1000, 5, 2016/03/09) */
We have had no contact with this customer. No message was ever left. Contact me if u wish to discuss
Initial Consumer Rebuttal /* (3000, 8, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have...

called and left a message.. I called on Feb 23rd and called twice on March 7th .. I talked to the lady whom answers phone and she directed me to service..I talked with guy in service whom kept telling me to bring in to get checked out and price would be $69.99 which I told him that I just had it in the shop and knew exactly what needed to be repaired... He kept making sarcastic remarks... I than called back and asked to talk to owner receptionist put me to his voicemail where I left a message.. I asked for return call and haven't got one as of yet... The truck has been fixed and I have the receipt.. I love the truck and enjoyed Tom whom helped us just think its fair for dvd to be fixed since it was advertised as has dvd and I be reimbursed for repair costs which was $536.38 Tom told us that everything is checked over and we should have zero issues well 2 major leaks is concerning.. Please do what is right so we can continue relationship in future.. My number is on file to call me
Final Business Response /* (4000, 10, 2016/03/14) */
I have left Mrs Hammer many messages, including one today @ 933am . I would be happy to talk to her about the policy regarding her vehicle purchase.
Final Consumer Response /* (2000, 12, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks Matt for handling this and reimbursing me for the parts...

Revdex.com NOTE: Customer 'rebuttal' received via fax to Revdex.com. (Complaint auto-closed as 'Answered' over weekend on 6/26; re-opening complaint at this time to give business an opportunity to read customer rebuttal and determine whether it wishes to provide any further comments or offers, etc.) "I [redacted] reject the respond.
That is not true they was very rude and they has over charge me for the 2003 Ford Explorer of the sales price of a $1,000 more and since I purchase the vehicle on June 30, 2015 I had experience several issue with the 2003 Ford Explorer and Cities Auto has charge me more than several other repair shop and also they had towed the 2003 Ford Explorer to another shop which is called Wholesale Transmission in Blaine Minnesota without my permission and I spoke to the owner Khanh trying to force me to apply for a loan at Nextep funding Lifestyle online texting me the information, and instruction, and (they) were asking me for my e-mail address and my password, so I called Revdex.com and (they) were not register with the state it reside in which Nevada. and I were informed to filled out complaint which I done that.I towed my 2003 Ford Explorer from Wholesale Transmission after speaking to Khanh the manager, and got a (call) from Steve at Cities Auto yelling and being very disrespectful to me and a witness at wholesale transmission overheard the whole conversation feeling very bad for me his name is Todd his first day working at Wholesale Transmission in Blaine.Then I called the police and spoke to Office [redacted] case #[redacted] and advised me to take Cities Auto to Civil Court due to multi complaint with Cities Auto of bad service. with selling (vehicles) from their lot.Officer [redacted] in Crystal Minnesota advised me that Cities Auto treat customer nice when they first purchase a vehicle off they lot, and as soon as they leave they come back they treat them very bad.I was in tears and shock because that is what I experience with them.I didn't want any service from them free. Just wanted them to fix the issue I have all my receipts for my oil changes and my repairs. I just didn't let them (do) any of the repairs, because they were very expensive as of ripped off customers.Example: I was at my daughter house in New Hope and my light bulb blew out only one I called them and they charge me $50 and other shop were very cheaper. So I and my daughter change it ourselves with instruction from (YouTube) it was very easy and quick.Cities Auto was the last place I went to, because they were always overcharging me and taking advantage of me. I had no choice when the motor went out less than a year with all the repairs and oil changes.Please stop them from taking advantage of customer. All of they response are not true. I will continue to follow Officer [redacted] concerned and advise. This really need to stop. Thanks[redacted]@gmail.com###-###-####"