Citi

Review: I have a [redacted] account that I make payments on, but can no longer use the [redacted] as they considered me over extended. Although [redacted] considered my account closed, I continued to access my account online to make my regular monthly payments. That is until February 2015. All of a sudden I was unable to login to make my payment. I contacted [redacted] technical support and was told [redacted] has taken away my Internet web access to make payments because I shouldn't have had it. They told me the only way I could make payments was in the store, by mail, or over the phone. To me, that is not acceptable. I made payments for years, and I don't feel it's right, when I owe them money, that they take away the easiest method of payment that I've had for a long time. They said I had some how "circumvented the system," and shouldn't of had access. I feel that since I have an account, and owe them money, I should be granted access like any other card holder, even though they took my card away.Desired Settlement: I want Internet Web access restored to my account so I can continue to make the payments in the same manner that I have been making faithfully for years!By the way, the Revdex.com system would not accept the zip code for [redacted], [redacted] which is [redacted] vice 4[redacted].

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Review: I am a federal employee. I received an ad from a fax in my company about travel package. I called phone ###-###-#### on the advertisement to order the travel package. The merchant charged me $499 in my Citi credit card at 10/[redacted]2014 for 5 nights Royal Caribbean Cruise and 5 nights resort in one of Cancun, Jamaica, Punta Cana or Hawaii for 2 adult and 2 children. The merchant also lied to me and asked me sign the online payment document before I can get formal confirmation email. After my credit card was charged at $499, I never received formal confirmation email or letter to state what is included in the travel package for $499. I called merchant custom service ###-###-#### to make a cruise reservation, but the merchant refused to make cruise reservation for me. I called Citi on 10/*/2014 to asked Citi to freeze the payment to the merchant. Citi asked to wait for a couple of more days to receive the confirmation email, then I can file a bill dispute. Since I didn't receive formal confirmation email and make a cruise reservation from merchant, I filed a bill dispute to Citi card. I couldn't reach the merchant by ###-###-#### since Dec, 2014. I searched online and found many people had similar experience as me, which confirm this is a scam for this travel deal. I contacted Citi card several time to ask for $499 refund, but Citi insisted to close my billing dispute without refund based on the reason that I had a non-refundable contract with the merchant. The key point is that the merchant refused to provide the service I ordered, so that I should get protection on phone or online order. I also informed Citi at the first time that that could be a scam and stop to pay the merchant. I had do everything I should do to prevent this scam happen. I also contacted local police office on Jan **, 2015. The police officer suggested to get refund from Citi card.Desired Settlement: I asked Citi card to refund $499 to my card because the merchant refused to provide the service the merchant provided during my phone order.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The Citi called me and agreed to pay 50% ($245) for this transaction. I respectfully disagree.I used Citi credit card for purchasing on the phone. My payment is supposed to get protection from Citi. It means I am responsible for payment on any server or goods I ordered. The merchant promised to provide 5 nights cruise and 5 nights resort stay for 2 adults and 2 kids with $499. The merchant failed to provide me the formal confirmation email. The merchant asked me to sign the online contract so as to get the final confirmation email. Then, there was no any response from the merchant. I reported to Citi immediately for freezing the payment until I receive the confirmation email. Citi told me to give more days to merchant. Citi also told me I could dispute this transaction if I didn't receive the service I ordered. I did exactly the same as what Citi said. Four months passed, I couldn't reach the merchant either by email nor by phone. Citi still suggest me to try to contact merchant because this travel package will be valid within one year. I told Citi several times this was a scam. I also online searched to find many victims by the same merchant. Citi clearly understand the rick to wait a response from the merchant and take no action for the payment. I attach the last letter to Citi for the fact and proof that I can't reach the merchant and ask merchant to perform the promised service. One [redacted] from Citi dispute team also tried to contact customer service on Jan **, 2015, and no any response on travel reservation was obtained after waiting 20+ minutes. I reported to local police office for the fraud about this merchant. Considering the above facts and the supported documents I submitted to Citi before, Citi should fully refund $499 to me, rather than 50% refund.Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The response from Citi is unacceptable since the merchant doesn't provide the service as the advisement. Thus, the asserted non-refundable contract is invalid. Since there is no valid non-refundable contract, I am not responsible for the service I don't and won't obtain.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on 3/**/15. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: Would not process my disputed by a merchant that sold me a opened/used/defective item

I called CitiBank and ask can I send them picture of the item's packaging was opened and retaped. They said "no that is only reserved for court proceedings"

They denied my dispute twice. After faxing them a requested letter and documents

-----------------------

The item first received was in an opened/used condition with 3rd party tape clearly visible (evidence can be provided upon request).

According to the email on the dispute record, [redacted] offered to fix the problem over [redacted], which never happened. The fix was from a [redacted] video I found, not affiliated with [redacted]. Using the video I found to temporary fix the item received, which required 3rd party methods and parts to barely fix (original issue with product still persisted).

Phone: ###-###-#### (We accept collect calls)

Fax: ###-###-####

[redacted]Desired Settlement: Refund of original amount and compensation for a week worth back and forth with dispute department would be nice.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

To Citi:The merchant is a fraud, their website where the suppose "Terms and Conditions" were not there before and always changing. If you go there now it has this following message: "Site is Under Maintenance We will be back soon!"It seems like [redacted] and [redacted] have a better dispute process.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I was offered a credit card from [redacted]. Said no interest for 6mo.On promotional products and 25 dollars of the purcess I was making.( come on) I got it and built the shop I wanted, From day one I paid more than the minimum thinking it would be no problem to pay of the couple of thousand I spent. I just found out (The bait and switch) that because I didn't call and tell them to put the extra I was paying each month on the promotional balance very little had been paid on the promotions. I wrote on every check to do just that,Was told " well a machine reads them so it wasn't done. I was never told to call, I assumed it would be automatic.(yes I know what assumed means). Now I find that the interest has been accruing at 23% and if the promotions are not paid by next month,May the accrued interest is added to the balance! They told me that the extra money was only put on the promotions in the last two months before the six month period is up! This will cost me a few hundred more because now the interest is added on and I will have to pay 23% on the interest added to the balance plus the promotional balance that was not paid!!! That adds up to over 40% interest on part of the balance! Well this is not explained very well in the fine print,I think it a scam!! There is no way I can pay this off at this late date, I know I should have kept better tract,but I trust people to do the right thing, This will cost a lot of seniors a lot of money and should not be allowed!Desired Settlement: DesiredSettlementID: Other (requires explanation)

[redacted] should not have a credit card available, This is plane and simple a Bait and switch and should not be allowed. I will pay for what I bought, but would like the interest adjusted to O% on the balance. Then I will cut up the card!

Business

Response:

We are responding directly to [redacted] and he will receive the response via U.S. mail in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact [redacted] directly for that information.

Review: In checking my credit, I noticed that [redacted] had reported a negative credit mark for unknown reasons. I called, and no one could verify that I had an account or any adverse dealings with [redacted]. I was told to send a letter, which I did. I received a "form letter" stating that they would not update my credit report, because "the information was reported correctly." I called [redacted] again, and spoke with "[redacted]", who verified that a card was sent to me, but I never used it, and so my "account" was closed, but there was a mistake, and nothing should have been reported as negative to the credit bureaus. He told me to send another letter, which I did. I got the same "form letter" response stating that they cannot update my credit report.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like [redacted] to contact the 3 credit bureaus and to correct the negative report they made, so that this will be removed from my credit report. It was reported incorrectly, and is making my credit score low, and I am refinancing my house at this time.

Business

Response:

Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Review: 6/**/2015[redacted]Attention: [redacted] - #[redacted]###-###-####Dear [redacted] - #[redacted].,This letter is your formal notice to ceaseyour unauthorized hard inquiries into mycredit report and, a formal demand thatyou immediately contact the creditreporting agencies and credit bureaus,where your organization has madeinquiries into my credit history, to haveyour illegal inquiries removed. Beadvised that I will be checking myreports to ensure you have had thefollowing unauthorized inquiriesremoved:Made by: [redacted] - #[redacted]Made on: 6/**/2015Made with:[redacted]I have not signed any documentsauthorizing your organization to view mycredit history therefore, your inquiry intomy credit report violates the Fair CreditReporting Act, Section 168b(c):Transactions Not Initiated by Consumer.If you are in possession of anydocument that you believe authorizesyou or your organization to makeinquires into my credit report, Irespectfully request a copy of thisdocument be sent to my address listedabove so that I may verify its validity.Given the amount of identity theft, Imsure youll agree that verifying yourinformation is in your best interest.Finally, assuming you do not possesinquiry authorization or authorizationinto my home property address and loaninformation, I request that, afterremoving your unauthorized and illegalinquires from my credit profiles, you alsoremove all of my personal informationfrom your illegal records and send meconfirmation that you have compliedwith my requests.Sincerely,[redacted]Once again please have this Illegal business remove my personal information from there Illegal records I have forward there Illegal run of my credit to my attorney the JDL and ADL.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Once again please have this Illegal business remove my personal information from there Illegal records I have forward there Illegal run of my credit to my attorney the JDL and ADL.

Business

Response:

This is a duplicate from a different Revdex.com Agency (No. [redacted]). We responded to the customer on July *, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: Citi has defrauded me. Again. They allowed someone unauthorized to use my card to use it anyway, and even though I reported the fraud, they only took off a couple of the charges. I had to call them several times, and they still haven't resolved the charges. They even charged me a finance charge and a late fee on purchases that they know to be fraudulent. This is deliberate complicity in a federal crime. After I finish writing this complaint to the Revdex.com, I will contact the appropriate Federal and State regulatory agencies, as well as the appropriate prosecutors.Desired Settlement: I would like a refund of all the fraudulent charges, including Citi's own deliberately fraudulent finance charges, as well as restitution for all the time I've wasted dealing with this criminal company.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still being assessed late fees and finance fees on fraudulent charges.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: On 5/**/2015, I paid off my Citibank credit card by making a payment of $9822.63. Once this payment processed, I checked my account and verified it showed a "0" balance. After that, I no longer checked the account until today when I discovered I was overdue on a payment for $58.53. I called and spoke to Martina who informed me the interest was added to the account after it was paid off. I was also informed that if I paid it off today, there would still be interest accruing. In effect, it would take months of paying interest on interest on interest to pay off this account. When I attempted to pay extra online, the system would not let me. Martina offered to take a phone payment for $1 over the current balance, but told me I would still have to make another "interest" payment. Paying interest on interest on interest....Desired Settlement: Stop charging me interest on interest on interest. If my credit report has been damaged, repair it. Payment has been made for $58.53.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: When [redacted] filed bankruptcy they deactivated their credit card web site and you would get a e-statement from Citibank sending you to that same web site to view your bill but when you go to that web site you can not logon to check the status or see when your payment was due then they charge you a late fee because you did not make a payment or you did not pay enough.

Then when you call them they badger you to make a payment not solve the why you can't logon to the web site.Desired Settlement: Of all fees since the [redacted] web site was deactivated and they were sending the wrong link in there emails was sent to their customers.

Business

Response:

We have responded directly to our customer via U.S. Postal Mail regarding the resolution. Our customer should receive our resolution letter within 7-10 business days. If you would like to discuss the resolution, you may contact our customer directly.

Review: APRIL 2014 FROM [redacted] I PURCHASED A GE PORTABLE DISHWASHER AND PAID 100.00 EXTRA FOR A 2 YEAR WARRANTY WHICH I HAVE NEVER BEEN ABLE TO USE BECAUSE THE STORE CANNOT FIND PROOF OF PURCHASE EVEN THOUGH I HAVE AND USED MY [redacted] CREDIT CARD FOR. I HAVE BEEN TRYING TO EITHER GET THAT MONEY BACK I PAID FOR SERVICE ON WHICH HAVE NEVER BEEN ABLE TO GET OR HAVE A SERVICE CALL DONE ON BECAUSE NOW NEEDS TO BE SERVICED BUT WITHOUT PROOF THEY WILL NOT DO IT UNLESS I PAY FOR IT WHICH I ALREADY DID VIA THE WARRANTY.Desired Settlement: I AM LOOKING TO EITHER GET THE MONEY BACK I PAID FOR IN FULL FOR THE 100.00 WITHOUT REDUCTIONS BECAUSE THEY ALWAYS SAY THEY CANNOT FIND PROOF AND ARE HOLDING UP THE PROCESS OR I WANT THE WARRANTY EXTENDED AND HAVE SERVICE DONE ON MACHINE WHICH NOW NEEDS. THEY SHOULD NOT BE ALLOWED TO HAVE BOTH WAYS.

Business

Response:

We are responding to the customer directly, via [redacted] Mail. He should receive our response within the next 7-10 business days. If the customer

would like to share this information they can provide a copy of our response to

the Revdex.com.

Review: I am a Citibank Credit card holder and have been for the past 2 years. I became unemployed in 2014. I got behind on my Sears [redacted] Citi and fell behind. Account Number [redacted]. I spoke to CitiBank collections in December 2014 and January 2014. The representative offered me a few programs to get caught up since I found a job in December 2014. One of the choices were a small payment of $102 with no interest, but the account would be closed. Another choice she gave me was $505 payment, and the account will remain open. I believed her and chose the higher payment. Now that the payment program is finished. I found out that the account was closed in November 2014, before she even put me on that plan and felt she deceived me to put me on that plan. So now I have to continue to pay that card with interest but cannot use it. If the Citi Collections rep would have been up front with me and told me the account was closed I would have chose the first option. I feel that I was duped into making that decision that actually put me in a real bind to make that $505 payment for those 3 months. I was in a really bad hardship. I spoke to Trevor and Darby who says that there is nothing they can do about it and they were sorry she said that. I spoke to JP in the Collections department and told me the same thing. Now because of this, I have been paying over $100 in interest a month with a fee of $35.00. I then reached out to the CEO's office, by email with the above information and I had a female representative call me and and say that they have no record of any phone calls. I explained to her that I had my phone bill that had over 31 phone calls from Citi during that time. I faxed it over to them and never heard anything from them. I also realized that she did not send me anything in writing or email format. I continue to get 4 to 8 calls a day from Citi starting at 8am and 9am in the morning. All of which are recorded on my phone bill. Last week I spoke with the Escalation department and told them not to call me anymore that anything that I will do with Citi has to be in writing, sense they seemed to "renig" on the previous deal that I did not have in writing. The manager said ok and confirmed it and said I would have to call them and they will not call me anymore. Phone calls stopped from daily to 4 days of no calls. Day after Christmas, I get a call from same number. thought was a mistake and ignored it. On Dec [redacted] called at 9:09am while I was sleeping in. then received another call at 12:15pm and I answered. Spoke to a Juanita, and she said it is not in the record that you wanted phone calls to stop. I explained to her about the call I had and she just talked over me. Then she sent me to a manager Carissa in the Escalation department. She said there is no notes that says no more phone calls. Again Citi deceiving me again saying and also wanting me to confirm last no more calls only in writing lied right to my face. She was also from the Escalation department and was on the phone with her for about 40 minutes going over why everything from Citi needs to be in writing because they seem to not have any information of what they promise. and again break that promise.Desired Settlement: To discontinue all Phone Calls. To put everything in writing for proof of their promises. And to go back to their original agreement of $102 a month no interest and remove All Late fees and Interest from original promise date.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

At The time of the payment arrangements. I have phone Records of phone calls that Citi has made to me over 20 calls during that period of the payment arrangement. Citi claims that payment arrangement was done online that they could not find ANY records of any Phone calls Made. I saved all the Cell phone records of the phones calls some lasting up to 30 minutes. The letter from the Executive office stated there were no phone calls that discussed payment arrangements. My question to them was what else would the Citi Collections representative be talking to me about if it wasn't talking about how to get current on the account. Those 20 + calls in that 30 day time period, each time, was what can they do and I do to get caught up. The programs were discussed with me at least 10 times but hadn't decided yet, because I had just started new job. Once I decided I jumped on the Live Chat and then online to sign up. I can forward all of the Phone Records to Citi if they need proof that the phone calls did exist. Also the Response says that I asked for a Complete Cease and Desist. That is incorrect again. I asked that they stop calling me 4 times a day and do everything in WRITING since they seem to misplace phone records. They transfered me to the Escalation department and they said I will stop receiving phone call. 4 days go by ,and back to the 4 phone calls a day. Again talked to the Escalation Dept. they said that I did not tell them to stop calling (again more lies). This time they said they will stop all of it. I explained to her that everything needs to be in writing since Citi seems to misplace Phone Conversations and agreements to payment plans as well as asking no not call. I though the 4 days of Silence they did but then back again. I finally figured how to block the number because they still continued to call. Again those records are available for Citi to review which noone has said "Yes", they would like to see them! I do not think it is unreasonable, especially of what I have been through with Citi, to just request everything in writing. I'm sure they have nothing to hide.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

They did not send a response to my last statement. What you have was there original response. What they mailed to me was the response they gave you. I am waiting for the response from my last statement. They said they responded but they are using their original statement. They have failed to answer the second. They seem to not care about the phone logs or any other documentation that backs up my issue.

Review: On July *, 2015 I went to Jewels Emporium in Jaipur, India to pick up an order of silver jewels models.

When I went to pick up the silver models, I was told that I needed to pay $550.24 before the models would be released to me. I paid this on my Citicard credit card on July *, 2015.

I was told to return the following day and everything would be ready for me. When I returned to the company I was told they would not release the models to me unless I placed a $50,000 order.

When I returned to Los Angeles, the company sent an email that stated they owed all the models.

I filed a dispute with Citicard as well as sent the company a demand letter and also had a [redacted] pick up scheduled. They refused to release any models.

The company sent Citicard a fraudulent, in store receipt, that I both never signed nor ever even saw until I opened the dispute.

The charge is fraud.Desired Settlement: I would like a refund since I never received anything for my charge.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: My grandson was using the card and it was for a divorce. He was paying the bill up until 3 months ago. I paid the bill off on June [redacted], 2014. I received numerous calls from Citi Bank and my daughter told them if they did not stop she was calling the police for harassment. The young lady informed her that she could not help when others called. My daughter told her she had worked in card services and knew they could place notes on the computer for others to see. The calls slowed greatly. My daughter called to get a pay off and was told she could not get that even though she was on the account. So she told the young lady she was paying the bill in full and that we would not be sending any other money once it was paid. If she could not get a payoff then we had no recourse but to send what we had which was $10,490.76. June [redacted] the day the check was released we sent a check # [redacted] for $10,490.76 registered mail. My daughter also told the young lady we were waiting for the checks to be released on Friday which was the next day and it would be sent, which it was. The check was marked paid in full. We now have received a bill for an additional $74.94 which is interest and since I sent the the balance in full I do not believe I owe them that amount because we could not get a pay off. I would like it removed. We also had the insurance on the account that if either my grandson or I passed that the bill would be paid in full. We found out on May [redacted] that this was not true, it is only 25% of the bill which was missed represented to us. We paid for it for at leased 7 years thinking that if something happened to either one of us it would be paid. That is a misrepresentation. I also have documentation of the phone calls where she talked to people. [redacted] on 5/**/14 to cancel the insurance. Talked to a lady did not get here name on 6/**/14 to get the pay off and [redacted] On 6/**14 @ 12:42pm and he said he could not gave the interest removed. I told him I was contacting you'll as well as the credit bureaus.Desired Settlement: All I want is the interest be taken off of the account. The $74.94 that I am not paying, I do not want it on my credit with the 3 credit bureaus as I do not believe I owe this. My daughter asked them to close the account. They had to hear that from me even though I told them they could talk to her. Since I am sending this to you through the internet I can send the documentation if you let me know where to send it.

And you for your help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] said we would get another bill but everything has been wiped clean. The only thing is this $74.94 is not to show up on my credit. I hope that is so. He did not address that.

Thank you for your help.

Review: I am a Citi Hilton Reserve Credit Card Holder. Per card benefit agreement, if I spend 40k on my card. I would be upgraded as Diamond status in Hilton Membership. I met the 40k condition on 7/**/2014. However after 6 weeks already, my hilton status still hasn't changed to diamond. I have contacted citi customer service by phone calls and secure messages. The only answer I got back was let me keep waiting. So I want to escalate this problem and want my status to be changed to diamond asap.Desired Settlement: Update my hilton status to diamond per credit card agreement asap.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid off my credit card with citi back in July 2014. I have been seeing charges since then and citi has taken $100 a month from me since then. I have called and chatted with the compnay to resolve the issue, however I have been told that the bank I used for the payment had rejected the payment and so citi had recharged the amount to my card with a $20 fee. The big problem is the funds from my bank where distributed to citi, and according to my bank, never rejected. My bank account shows no reimbursement of funds from citi. So even if the funds had been rejected they were not returned to me. The payment taken from me by citi was for $460.75. The account remaining balance on my citi card was $383.95 indicating that more money was accepted by citi than was originally owed. Now over the past months citi has stolen an additional $300 from me as they are charging me for a false charge. I have proof in my bank statements, and there statements.Desired Settlement: I would like citi to refund me the $300 taken after the account had been paid off and the additional $76.80 that was taken from my account at the time of the pay off. As well I would like to be refunded the $20 fee for an unaccepted payment that was clearly accepted. That comes to a total of $396.80 refunded to my bank account. In addition, I would like to have my account with them terminated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I want my entire bill balance to be corrected with the correct promotional balances and when they expire, like I have asked for the past 5 months.

My problem started back when I received my June billing statement. I had made a payment of $10326.50 and it was cleared June ** yet they alloted the payment towards promotional balances in May and one expiring in 24 months no interest. It made no sense and I have spoken to several customer service reps for hours on end, emailed the customer service explaining the issue in its intired and they assure me they will fix and I will see it on the next billing statement and when I receive the next statment it's screwed up even more. I refuse to call them again because they have made the problem so bad no one even understands how to fix it.Though they always assure me they understand what I am saying and will fix it no problem. My total balance is $5800 and I have keep track of the promotional balances and when they expire to date. $122.47 expires 8/*/15, $889.05 expires 9/*/15, $1318.16 expires 3/*/16 and $3470.32 expires 6/*/16. Yet my newest Nov statement shows my revolving purchase balance of $5800 with no promotional balances exisiting yet if you look at Octobers bill it shows my entire balance is all promotional balances and so they charged me $110 in interest so now my balance is $5910.69. It seems no one I talk to what to fix this problem because they have made it so complicated. I want it fixed like it shouldve have been since June. This has gone on long enough and this is all there fault.Desired Settlement: I would like them to change my promotional balance amount correctly along with the correct expiration dates. Which are as follow.

$122.47 expires 8/*/15

$889/05 expires 9/*/15

$1318.16 expires 3/*/16

$3470.32 expires 6/*/16

I don't know how to make it any clearer then that. I feel they definitely owe this to me after the hours of headaches I have tried to call and make this right. I am not making up the numbers this is the honest truth. I have not used them for my business purchases since

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Disputing the 30 day delinquency reporting due to the clerical error of [redacted]/Citibank in my home address causing me not to receive my bill.Desired Settlement: I am asking that [redacted]/Citibank corrects the adverse 30 day delinquency report as it does not correctly reflect my credit worthiness or risk to creditors. They need to contact all three credit reporting agencies and remove the 30 day delinquency from the reports.

Business

Response:

We have responded directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, the problem is not yet resolved and should not yet be closed. The company stated that they will contact the credit reporting agencies on 7/**/2015 to remove the delinquencies. If this is true, then the matter will be resolved on 7/**/2015. If the matter remains unresolved after that date, I will contact Revdex.com to assist in the resolution.

Sincerely,

Review: My wife and I recently went to [redacted]. We flew into [redacted] on our way home and while walking through the airport were approached by a gentleman asking my wife and I to apply for a Citi/AAdvantage Platinum Select Card. He said if we applied for a card we would automatically get 35,000 AAdvantage miles. He said we would receive an additional 35,000 miles if we charged $1,500 in the first 3 months AND the miles to/from [redacted] would somehow automatically be added to our AAdvantage miles. We received my first card statement and it only showed 640 miles. My wife suggested I call Citibank to find out what was going on which I did. The representative I spoke to said they don't give any miles for signing up. He said they would only give me 35,000 miles if I spent $1,500 in the first 3 months. I told him what the gentleman in the airport told me. He said that must have been something offered by [redacted] and suggested I call them...which I did. I explained the same thing to and what the rep fro Citibank told me. She said the 35,000 miles wasn't something they offer and pointed the finger back at Citibank. Therefore, called Citibank again (###-###-####). I explained to the nice lady at Citibank about my first conversation with their rep, the conversation with the lady from ** and again what the gentleman told me and my wife in the airport. I told her this gentleman at the airport was working with another lady and they were telling EVERYONE walking by about this wonderful offer...which they were! I further explained the ONLY reason I applied for the card was because of the 35,000 miles that were given just for applying for the card. I then asked if they could somehow trace who the person was at the airport who was lying and swindling people into applying for the card...she said they cannot. She apologized for what this person said and offered me 1,000 miles...that was it. I told her I was not satisfied and would report this issue to the Revdex.com which I am doing now. This is not rightDesired Settlement: I feel it is the obligation of Citibank and/or [redacted] to monitor what their employees are saying/selling and to either correct these misleading practices and stand behind what their employees are selling. I feel it is only appropriate to give me the 35,000 miles I was promised. Again, we wouldn't have even applied for the Citi/AAdvantage credit card if I was not offered 35,000 free miles.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] Credit Card, Citibank has continuously been calling my cell phone about a supposedly past due balance. I purchase a garbage dispossal in April 2015, 12 months not interest. [redacted] apparantly change the card number on my appliance account and never sent a replacement card. I have been paying above on the regular account thinking everything, garbage disposal, had been placed on the regular account. If I did get a new account, I never got a new card or statements. My issue is that I talked with [redacted] credit today and they stated that I need to pay the balance in full to avoid late feesand other fees. My concern is that I neder received a new car, therefore I cannot view the balance on the account and I never received statements. I receive the statements on the regular account but not on the new appliance account that I have not received a card for.Desired Settlement: DesiredSettlementID: Contact by the Business

I would like an apology from [redacted] about not receivinga statement, new card with an account. I can not pay the bill online because they will not give me the account number. They want to mail a card out in 7 to 10 business days. I went and paid all of the balance due, $261.53 because I did not want [redacted], Citibank, messing up my stellar credit. It is so horrible that [redacted] takes advantage of Seniors that strive to be timely in payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have not received a bill from home depot(Citibank) at all this year until today when I got an email stating I was being charged 3 months late fees.

Payed a bill in may but never received a statement, I knew I bought stuff at [redacted] so I just went through my bank and used bill pay to pay the amount. Assumed I had a 0 balance since I never received anything until today when I was billed three months late fees. They are only allowed to reverse one late fee but it is wrong to charge me 2 more and me not know it. I cancelled my account with [redacted] but still was them reversed, I also payed off the late fees. This spring my credit score was over 800 and now I have no idea what will happen with it because of [redacted] /Citibank.Desired Settlement: I would like my money back for the $101 they charged me in late fees and my credit report fixed. I believe they company was going to get rid of one of the late fees but I have no proof they did yet. If they did then I would like $66.00 refunded to me.

Business

Response:

We have corresponded directly with our customer on August *, 2015. If you would like to further discuss the resolution, may I suggest you contact her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,