Citi

Review: I keep getting these calls for Citi about some delinquent account. Since I have never had a Citi account and do not know what these people are talking about. If I owe them something the best thing they could do is mail me and stop calling me. If I have an account, it would make sense, but I have never had an account with the company and do not plan on getting one ever.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Have these folks not calling my number for a non-existing account. The number they keep calling me from is ###-###-####

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 5/**/2015, I paid off my Citibank credit card by making a payment of $9822.63. Once this payment processed, I checked my account and verified it showed a "0" balance. After that, I no longer checked the account until today when I discovered I was overdue on a payment for $58.53. I called and spoke to Martina who informed me the interest was added to the account after it was paid off. I was also informed that if I paid it off today, there would still be interest accruing. In effect, it would take months of paying interest on interest on interest to pay off this account. When I attempted to pay extra online, the system would not let me. Martina offered to take a phone payment for $1 over the current balance, but told me I would still have to make another "interest" payment. Paying interest on interest on interest....Desired Settlement: Stop charging me interest on interest on interest. If my credit report has been damaged, repair it. Payment has been made for $58.53.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Double credit card charge

Dec ** purchase at store [redacted] in [redacted]. Used self checkout to pay for item using [redacted] credit card. When asked for 4 digit code during checkout I pressed cancel button since I didn't have a code and went to line with sales clerk. Amount paid was $15.87 (auth code [redacted]). On my credit card statement I saw both charges went through. On Dec ** I called [redacted] customer service and spoke with [redacted]. She contacted store on my behalf. Through her that asked to see my credit card statement. I refuse to show my monthly statement when they have internal records to that would provide the same information.Desired Settlement: Eliminate the double charge.

Business

Response:

In response to this issue, the purchase appears to have been made on his personal [redacted] card. Unfortunately, we do not handle that card and it would be necessary for him to contact that credit card company to dispute the purchase.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe complaint was directed to [redacted], not the credit card company. It was [redacted] that double charged and it was [redacted] that redirected the complaint away from itself.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a prepaid card CITI Prepaid . I was trying to follow ,several times, procedures to register the card: didn't worked out. I tried over the phone and I tried online..

Each time it tells me this card doesn't exist... what's more than weird as it has been loaded by a lawyers company.

I emailed customer service but it looks like these guys don't understand/speak English:

"

Der [redacted],

We not can veify the account ity you nanme na addredd on fil

We do aplogoze for the inconveniene

Your satisfaction is our top priority. Please do not hesitate to contact us with additional questions or concerns.

Citi® Prepaid Card Services Customer Service

###-###-####

Re

--- Original Message ---

FROM:[redacted]

SENT:4/**/2014 12:24:00 AM

TO:MyEcount Help

SUBJECT:RE: Your Citi Prepaid Services Inquiry [Case ID #: [redacted]]

Your answer doesn't make any sense. You got all the necessary info and as a customer service representative you should be able to answer my question. Of course you can always forward this email to REAL customer service -------------------------------------------- On Fri, 4/**/14, [redacted] wrote: Subject: RE: Your Citi Prepaid Services Inquiry [Case ID #: [redacted]] To: [redacted] Date: Friday, April **, 2014, 11:44 AM Dear [redacted] We have received your inquiry regarding your Citi® Prepaid Services Account. In order for us to fully assist you please contact our Customer Service Team by calling the number on the back of your card, or we can be reached at the number listed below. We do apologize for the inconvenience. Your satisfaction is our top Priority. Citi® Prepaid Card Customer Service Team ###-###-#### --- Original Message --- FROM:[redacted] SENT:4/**/2014 12:47:00 PM TO:Citi Prepaid Help SUBJECT:RE: Your Citi Prepaid Services Inquiry [Case ID #: [redacted]] THE ACCOUNT IS INACCESSIBLE.. COULD YOU TELL ME THE AMOUNT OF THEDesired Settlement: Just the amount loaded on the card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: on april **, request was made to Citibank for payment of $191.00 by NYS Dept of Taxation and Finance.Upon my presenting check #[redacted]for $934.51 on April 16 at 5:30 pm to deposit and requesting available date for access I was told by Rep. #4923.25 that payment request by NYS Dept of Tax and Fin had to be honored from check being presented and that $753.51 would immediately be available for use. On Friday, April **, I spoke with [redacted]-ID# [redacted], to confirm satisfaction of check presented to my Citibank account for payment. [redacted] told me that payment was fulfilled. I am now learning from [redacted], Citibank Executive Response Unit Rep, that the payment request from NYS Dept of Tax and Fin was presented 6 am on April ** and returned to NYS Dept of Tax and Fin at 10:30 am on April **. [redacted] told me that the $191.00 was not held by bank for payment to NYS Dept of Tax and Fin but instead was credited back to my account. When I spoke to Citibank teller she told me about the request for payment made by NYS Dept of Tax and Fin on April ** but did not tell me that the request was returned to NYS Dept of Tax and Fin at 10:30 am on April **unfulfilled. She told me that she was withholding $191.00 from check presented for $934.51 and that $735.51 was immediately available. I am now, as I understand, responsible for $140.00 overdraft on my account as the request for payment was returned to Citibank on April **.Desired Settlement: I do not believe that proper accounting has been made on my account. I do not believe that I owe an overdraft amount on my account beyond the $34.00 overdraft fee. I want to have appropriate adjustment made to my account to reflect actual amount due with original statement being honored.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

From: [redacted]

Sent: Thursday, May [redacted], 2014 11:19 AM

To: Complaints

Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted]

re: Revdex.com Complaint # [redacted]

I respectfully submit the additional information: block was placed on my account following direct deposit of check that satisfies the overdrawn funds. Pursuant to discussion with Citibank Client Services [redacted] on May **, I was told that block is placed on account with overdraft condition. We have agreed that condition was satisfied with funds deposited and that I now have access to available funds.

Review: I opened a Home Depot credit card and was never sent a statement or a card because Home Depot cashier had me use an address as listed on my drivers license even though I told her I was in the process of moving. I never received a card or a statement. Due to the move, I forgot I opened the account and it eventually went to collections at Global Collection Agency. When Global Collection Agency contacted me in February I gave [redacted], Citibank, and Global Collection Agency my full contact info in February and requested a statement of charges to my account and after multiple attempts have not received a statement of charges. I settled with Glob*al in order to rectify my credit even though I have been trying to get any information since February. I didn't know my account number until 4/**/14. I still don't know what the charges were on my account.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my credit repaired because as soon as I knew I began the arduous process of settling my account. I always pay my bills and have suffered losses due to credit problems due to an account I had forgotten about.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: There was a fraudulent charge on credit card for the amount of 106.01.Desired Settlement: Refund of the amount charged.

Business

Response:

We have been unable to locate an account using the information that was provided by [redacted]. We request he provide us with the complete 16 digit account number so we may investigate his concerns.

Review: I spoke with 2 different reps and they agreed to waive the last 4 months of Interst Charges on my account if I did not close the account. I still havent closed the account but I am in process of now paying it off in full. I would like them to waive the last 4 months of Interest Charges agreed or I will close the account. I have been a long standing customer and have always paid my bills and Interst Charges with no complaint. I was advised since I was a good customer, the fees would be waived but have not been.Desired Settlement: Credit my account the last 4 months of fees as I was told.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand the APR and that the interest charges billed are accurate. However, I was advised by one of their representatives that I would receive a credit to my account if I continued to keep this card as my "card of choice" were the words used by the representatives. I expect a credit to the account since that is what I was told by this company. (A company that I have been loyal to and a customer for many years).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I went to the citibank on March *,2014 and try to withdraw $740 but the ATM went black and did not give me my money.I called my card and it said I withdraw $740 but I didn't receive no money.I have filed a claim but I have still not received my money.Desired Settlement: DesiredSettlementID: Refund

I just want my $740 that I did not receive.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: got charged $800 dollars worth of interest for 500 dollars remaining on the payment and didn't even know the deadline it was due.

Bought a engagement ring in 2013 and it had a 12 no interest on it, few months later I bought a band and that's 6 months no interest. On the [redacted] website pay a bill log in it does not say which one is which and since I bought the engagement ring and band at two different [redacted] locations I got two different false statements. The mall of america location told me that I didn't have to pay it off until the other ring was due since they were both on the same credit card so that's 12+6 months =18 months, it turns out I missed my first rings deadline payment of 12months which I had remaining balance of $500 or $1500 for the both and I thought it wasn't due to pay off until Dec [redacted] 2015. It turns out that was for the second purchase and not the first and I was hit with a $800 interest rate which is ridiculous, I called and offered to pay the $500 remaining balance and get the $800 dollar interest off my balance they said no. So now what im stuck with $2354.76 balance instead of the $1500 I had remaining from one month to another, and I thought the interest would be for that particular month if anything but they charged me for the entire year. Never again will I let any store tell me no interest for 6 or 12 months when they hit you with a interest for the entire period for not paying the total balance off in that time frame, especially when they told me wrong in the first place.Desired Settlement: I want the interest rate gone off my balance, im still paying off the rings and I have not missed one payment or had a late payment but because this whole "12month no interest" is worded wrong (scam) and retailers don't tell you how it works, a customer gets hit with huge interest. I thought no interest means no interest, but you get charged interest for the entire time period for not paying the balance off.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the within the next 7-10 business days. Thank you,[redacted]Executive Response

Consumer

Response:

They have sent me a letter stating that they will refund me half of the interest $369.38, if I pay the promotional balance of $635.47 by December **, 2014. However I just paid $1011.24 on December *, 2014 which is more than what they wanted and have still not received the credit to my balance that they stated above...so I will wait and see what happens. The case is not fully resolved if they don't give me the money back that they said they would.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

As stated in our preivous correspondence to the customer, we are no longer responding to concerns regarding this matter.[redacted]Executive Response

Review: On ** September 2014, I made a purchase of $23.42 as was reflected on my October billing statement from Home Depot.On * October 2014, I returned the entire purchase of $23.42. Since this amount was debited back to my account as is shown on my November billing statement from Home Depot, I did not make a payment. This bill was not due until ** October 2014, and my purchase was returned before the due date. There was no other charge listed on my billing statement, so there was no payment that needed to be made.On ** September 2014, I made a second purchase of $33.76. From this purchase, a return was made to home depot in the amount of $6.05. When I received my November billing statement, it reflected the two returns in the amount of $23.42 and $6.05, and my second purchase of $33.76. In addition to these amounts, there was an additional charge of $23.42. On * November 2014, I made a payment of $27.71 - the amount that I owed. Included with my payment was a letter of explanation as to why I didn't pay the additional charge of $23.42. No response was ever received regarding this issue, so I thought everything was ok. On * December 2014, I received my December Home Depot Billing Statement, and in addition to the $23.42 charge, there was a $35 and a $2 charge - making my balance $60..42. I made different calls to the Customer Care Line at Home Depot, and the only thing they will do is to delete the $37 charges - if I will pay $23.42. Next, I sent an email to [redacted]. and I received a reply saying that I should call ###-###-####. With that email was a phone number to the resolution expediter - [redacted], ext [redacted] ([redacted]), so I called it. I had to leave a message. To date, I have never received a return call. I have sent letters and emails, and have not received a resolution. I do not believe I owe these charges. Additionally, I am now receiving numerous calls every day from Citi telling me that I now need to pay $90+. This is a form of harassment, as these calls have been going on all day long. I called today, and I angrily told the lady, who answered the phone, to stop the phone calls, or I will have to obtain legal assistance. Portions of some of the correspondence from me to Home Depot regarding this incident follow this letter.Home Depot Credit Services[redacted]To Whom It May Concern:I am in receipt of your letter dated December **, 2014, and I have tried different modes of communication, and everyone tends to send me around in circles.(1) On different occasions, I have called your number ###-###-####, and I have spoken to Barbara, Andrew, Jonathan, and a lady for whom I didn?t get her name. While I was on the phone with Jonathan, I was cut off, and when I called back, the last lady answered. They all insisted that if, and only if, I pay the $23.42, then they would deduct the $37.00 from my bill. I continue to ask why I should pay this amount as it is exactly what I returned to the [redacted] Isn?t that like double-dipping? I returned the item, but you still want me to pay you for items which I no longer have.(2) I sent an email to Customer Service at [redacted], and I received a response where I was told to call the above number. (3) After calling the above number and not getting a resolution to this issue, I obtained another phone number from that email, ###-###-####, ext [redacted] for [redacted], resolution expediter, and I called it. Since he didn?t answer, I left a message. To date, I have never heard from him.(4) When I made my payment regarding my November billing statement, my wife included a letter of explanation. To date, there has been no response to that letter.All this information is contained in my letter sent to your office dated December *, 2014. I again ask that my account be corrected to show the removal of the late fees and finance charges. If you have additional questions, please call my phone ###-###-####.Desired Settlement: DesiredSettlementID: Other (requires explanation)

That my charges be deleted.

Business

Response:

Thank you for your communication regarding [redacted]'s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I have been paying on time since I had my sears mastercard. At the time of their review of unrelated bills they decided to take 600.00+ from my available bal.I was still paying my creditcard on time. A few months later I had unexpected bills to arise so my credit card was behind. At the time I had benefits I had been paying on for some time. When I called them I didn't qualify for help. So sears told me to cancel the benefits so they could make arrangements.I was asked what I could pay them at this time and I said between 5 and 10.00 a month. Unfortunately, sears was not willing to accept what I could afford. They told me the lowest they could go was 22+. I let them know I didnt have that amount and that amount was almost the same thing I paid before. The customer service rep tried to get it at the amount I could pay but it was denied.I then told her that I will be reporting sears to the better business bereau and to put that in her system.

Product_Or_Service: credit card

Order_Number: none

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I need to pay what I can afford. I cannot pay what they are asking.

Business

Response:

Dear [redacted]:

We have received the inquiry that was submitted to the Revdex.com (Revdex.com) regarding the account listed above. This account is owned and serviced by Citibank,

N.A. We appreciate the opportunity to respond.

Upon receipt of this inquiry, our Manager Assistance Unit made unsuccessful attempts to reach you to discuss the repayment options that are currently available for your account.

We are required to adhere to regulatory guidelines governing payment arrangement programs that we can make available to our customers. These guidelines establish eligibility criteria based on factors such as length of time, interest rate, and amount of each monthly payment in order that our customers can demonstrate they are making progress in retiring their debt.

Currently, no programs are available that would fit the payment that you mentioned you can afford. You may wish to return the call to our Manager Assistance Unit at ###-###-####. Otherwise, you may wish to contact a local, non-profit Consumer Credit- Counseling Service for assistance. Card Services offers a directory for your convenience if you call ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Response: I am deeming the response as unacceptable because I am unable to pay them the amount they are arranging due to my income and what I can afford. I do feel as a customer I shouldn't be told what I have to pay as a result of the circumstances I am presently in. By law I can give what I can afford and that is acceptable.

Review: Made payments for past 18 months close to $4000. Home. Depot charged me interest on an $1800 appliance. That should've been paid off.

Paid close to $4000 in Monthly payments to Home Depot since July 2013, for a washer and Dryer total cost $1800. This should of been payed off long ago. They shouldnt be charging me interest on something that look to me to been payed off. (looks like more than once)Desired Settlement: Take interest off our Home Depot account. We do not owe it . We have fulfilled our obligation of paying for this appliance

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: [redacted] Credit Card, Citibank has continuously been calling my cell phone about a supposedly past due balance. I purchase a garbage dispossal in April 2015, 12 months not interest. [redacted] apparantly change the card number on my appliance account and never sent a replacement card. I have been paying above on the regular account thinking everything, garbage disposal, had been placed on the regular account. If I did get a new account, I never got a new card or statements. My issue is that I talked with [redacted] credit today and they stated that I need to pay the balance in full to avoid late feesand other fees. My concern is that I neder received a new car, therefore I cannot view the balance on the account and I never received statements. I receive the statements on the regular account but not on the new appliance account that I have not received a card for.Desired Settlement: DesiredSettlementID: Contact by the Business

I would like an apology from [redacted] about not receivinga statement, new card with an account. I can not pay the bill online because they will not give me the account number. They want to mail a card out in 7 to 10 business days. I went and paid all of the balance due, $261.53 because I did not want [redacted], Citibank, messing up my stellar credit. It is so horrible that [redacted] takes advantage of Seniors that strive to be timely in payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My wife and I recently went to [redacted]. We flew into [redacted] on our way home and while walking through the airport were approached by a gentleman asking my wife and I to apply for a Citi/AAdvantage Platinum Select Card. He said if we applied for a card we would automatically get 35,000 AAdvantage miles. He said we would receive an additional 35,000 miles if we charged $1,500 in the first 3 months AND the miles to/from [redacted] would somehow automatically be added to our AAdvantage miles. We received my first card statement and it only showed 640 miles. My wife suggested I call Citibank to find out what was going on which I did. The representative I spoke to said they don't give any miles for signing up. He said they would only give me 35,000 miles if I spent $1,500 in the first 3 months. I told him what the gentleman in the airport told me. He said that must have been something offered by [redacted] and suggested I call them...which I did. I explained the same thing to and what the rep fro Citibank told me. She said the 35,000 miles wasn't something they offer and pointed the finger back at Citibank. Therefore, called Citibank again (###-###-####). I explained to the nice lady at Citibank about my first conversation with their rep, the conversation with the lady from ** and again what the gentleman told me and my wife in the airport. I told her this gentleman at the airport was working with another lady and they were telling EVERYONE walking by about this wonderful offer...which they were! I further explained the ONLY reason I applied for the card was because of the 35,000 miles that were given just for applying for the card. I then asked if they could somehow trace who the person was at the airport who was lying and swindling people into applying for the card...she said they cannot. She apologized for what this person said and offered me 1,000 miles...that was it. I told her I was not satisfied and would report this issue to the Revdex.com which I am doing now. This is not rightDesired Settlement: I feel it is the obligation of Citibank and/or [redacted] to monitor what their employees are saying/selling and to either correct these misleading practices and stand behind what their employees are selling. I feel it is only appropriate to give me the 35,000 miles I was promised. Again, we wouldn't have even applied for the Citi/AAdvantage credit card if I was not offered 35,000 free miles.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I want my entire bill balance to be corrected with the correct promotional balances and when they expire, like I have asked for the past 5 months.

My problem started back when I received my June billing statement. I had made a payment of $10326.50 and it was cleared June ** yet they alloted the payment towards promotional balances in May and one expiring in 24 months no interest. It made no sense and I have spoken to several customer service reps for hours on end, emailed the customer service explaining the issue in its intired and they assure me they will fix and I will see it on the next billing statement and when I receive the next statment it's screwed up even more. I refuse to call them again because they have made the problem so bad no one even understands how to fix it.Though they always assure me they understand what I am saying and will fix it no problem. My total balance is $5800 and I have keep track of the promotional balances and when they expire to date. $122.47 expires 8/*/15, $889.05 expires 9/*/15, $1318.16 expires 3/*/16 and $3470.32 expires 6/*/16. Yet my newest Nov statement shows my revolving purchase balance of $5800 with no promotional balances exisiting yet if you look at Octobers bill it shows my entire balance is all promotional balances and so they charged me $110 in interest so now my balance is $5910.69. It seems no one I talk to what to fix this problem because they have made it so complicated. I want it fixed like it shouldve have been since June. This has gone on long enough and this is all there fault.Desired Settlement: I would like them to change my promotional balance amount correctly along with the correct expiration dates. Which are as follow.

$122.47 expires 8/*/15

$889/05 expires 9/*/15

$1318.16 expires 3/*/16

$3470.32 expires 6/*/16

I don't know how to make it any clearer then that. I feel they definitely owe this to me after the hours of headaches I have tried to call and make this right. I am not making up the numbers this is the honest truth. I have not used them for my business purchases since

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Disputing the 30 day delinquency reporting due to the clerical error of [redacted]/Citibank in my home address causing me not to receive my bill.Desired Settlement: I am asking that [redacted]/Citibank corrects the adverse 30 day delinquency report as it does not correctly reflect my credit worthiness or risk to creditors. They need to contact all three credit reporting agencies and remove the 30 day delinquency from the reports.

Business

Response:

We have responded directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, the problem is not yet resolved and should not yet be closed. The company stated that they will contact the credit reporting agencies on 7/**/2015 to remove the delinquencies. If this is true, then the matter will be resolved on 7/**/2015. If the matter remains unresolved after that date, I will contact Revdex.com to assist in the resolution.

Sincerely,

Review: I AM AN ACTIVE DUTY MARINE WHO RECENTLY PURCHASED MY OWN HOME. I MAINTAIN ABOVE A 730 CREDIT SCORE. I APPLIED FOR A CITIBANK "[redacted]" CARD (ALTHOUGH EACH MAJOR RETAILER FOR APPLIANCES USES CITIBANK FOR THEIR CREDIT CARDS) AND WAS DENIED. THE REASON FOR DENIAL WAS NOT A CREDIT REASON. THE DENIAL WAS DUE TO NOT HAVING THE CORRECT PHONE NUMBER LISTED ON MY "EXPERIAN" CREDIT REPORT. HOWEVER, AFTER BEING DENIED THE CREDIT AND RECEIVING A "HIT" ON MY CREDIT REPORT, I CHECKED MY EXPERIAN INFORMATION AND VERIFIED THAT IN FACT, MY CURRENT PHONE NUMBER WAS LISTED AS A PRIMARY NUMBER USED. I ALSO CALLED EXPERIAN TO VERIFY THIS. CITIBANK TRIED TO EXCUSE THEMSELVES BY BLAMING A THIRD PARTY FOR NOT HAVING CORRECT INFORMATION. I AM IN THE MILITARY AND MOVE FREQUENTLY. I BELIEVE I HAVE BEEN DISCRIMINATED AGAINST BECAUSE OF THE FACT THAT I HAVE MOVED SEVERAL TIMES OVER THE PAST SEVERAL YEARS.

Product_Or_Service: CREDIT APPLICATIONDesired Settlement: DesiredSettlementID: No settlement requested - for

HAVE SOMEONE FROM CITIBANK CALL ME TO VERIFY MY CURRENT PHONE NUMBERS. THEY COULD EASILY CALL ME AT MY CURRENT PHONE NUMBERS AND VERIFY THAT I ANSWER THE PHONE.

Business

Response:

Thank you for your communication regarding [redacted]'s application. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days. [redacted]Executive Response Unit

Review: I have two credit card accounts with [redacted] opened in 2008, now managed by Citi Bank. I made an effort today to pay these accounts off and could not reach an individual that could speak English clearly enough to answer the questions I was asking about my account. Every time I asked a question I received a slated question like, "So Sir, are we trying to make a payment?" rather that the provision of the account details I am in need off.

That information being- the age of the accounts, what portion of the amount due for full payoff is past accrued interest and what is principle balance from purchases.Desired Settlement: The information I provided and to speak with an [redacted].

Business

Response:

Thank you for your communication regarding [redacted]'s My [redacted] and [redacted] Gold MasterCard account(s). Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: In September for a reason unknown to me, Citi, or my personal bank my auto payment system was cancelled. As a result to this issue Citi told me that my payments ballooned up to $75 a month vs the $25 I agreed with earlier in the when I was messed over before by Citi. I've gone through months of calls to try and get my account correct, speaking with numerous collectors that have given me numerous DIFFERENT outcomes and responses. As a last ditch effort to fix my account I was told I could fax my problem to a resolution department where they have yet to get any faxes and I've sent 2. They've told me "give it a few days because we don't have your fax yet" and while I'm waiting, they're charging me late fees. So today I'm connected to a hardship department and their only options were for me to pay all the charges that have been added to my account because of reasons not of my own doing.Desired Settlement: I just wish they would retroactively fix my account. That's all I've ever asked for.

Business

Response:

We have corresponded directly with our customer on 1/**/16. If you would like to further discuss the resolution, may I suggest you contact him directly.