Circle K

I purchased a pastry that was mispriced based on the listed price and price they charged me at the counter. I spoked with two levels of management, neither ever apologized nor offer to rectify the problem. It was the principle of the situation that bother me more than the money. I complained to the manager, and he threatened to call police and said I was barred from that store. I waited for him to call police because I hadn't done anything, never cursed or was disrespectfully, I only voiced my concern that I was not treated fairly. The police never came so I left. It is the store's lost because I spent a large sum of money there weekly.

The management has no appreciate for valuing their customers. I did write a detail complaint to Circle K corporate office. I have not received any response and that was well over a month ago. The company doesn't seem to value their customers which is fine, I will spend my money where it is appreciated. Thank you for giving me to voice my concern.

Comment regarding location:
Circle K
3656 Hwy 701 South
Conway, SC 29527
Manager: Ray

I purchased a $100 gift card from this location on 12/8. The attendant was new and had issues ringing me up, yet she was working 3rd shift by herself (Not her fault but the manager's). I've been the manager of 3 chain stores and any manager should know that, not just for the sake of the store running smoothly. Also, it's not fair to the attendant either to be stuck working with no help at all if he/she had any issues. The card machine was having issues as it kept getting stuck processing. I tried 5 different cards, but had no luck, and the line behind me kept growing. She told me the only way to clear the transaction would be to pay cash since the card machine kept freezing. I felt bad for her, as she was getting really flustered as she could not figure out how to void the transaction. When I asked her if she could call the manager for help, she stated that she did not have his number. I could have just left, but I felt like that would be an a**hole move leaving her with a stuck register and angry customers behind me. So, I literally went to the ATM in the store and took out the $100 to pay for the card plus the additional $4.50 ATM. My account only had a total of $106, to begin with, so this transaction literally emptied out my account but I thought worst-case scenario if there was an issue I would be covered. I say that because I had my receipt and the whole situation was documented on camera as there was a camera at the register and above the ATM.

As soon as I got home, I went to activate the gift card online and it returned a message that the gift card was invalid. It would not activate or let me "register" the card. It also would not let me contact support for the card via phone or chat unless the card number was valid. I immediately went back to the store, and they told me when the manager would be in. A few days later, I was finally able to speak with the manager Ray. From the start, he was condescending and rude, and honestly should never be a store manager. The fact alone that he put a brand new employee to work third shift alone is reason enough to say he doesn't care. I've been the manager of two large chains, and you NEVER put a new employee on a shift alone without some kind of support they can reach out to or rely on if they have issues. It's not a good business decision, nor is it fair to a new employee. Bottomline, I told him the situation and let him know that I had my receipt and that I could also show him on the activation website that the card was invalid and had never been activated. His first response was that he had no way of knowing if I was telling the truth and it was Christmas time, so I was probably trying to scam him.WHAT? I'm sorry but rude as hell, and you should never say something like that to a customer. I then told him that the entire situation was on his camera and I said to him that there was a camera behind the register I went to and the ATM so he would see the fact that I paid in cash and the website proves it was never activated.He then responded that I could have hassled the cashier and made her give me the $100 back out of sight of the camera.I repeated what I said about the proof I had with the website, receipt, and camera footage. He would not even take a look at any of the items. He made up his mind and he didn't care if I had a receipt or not. This man needs to be fired if he has the audacity to speak to his customers like that. I've never stolen a thing in my life and I have held his exact title of being in management at much more reputable places than a gas station, yet he thinks he can call me a scam artist and thief? Then as I'm walking away he says you know, I don't just have $100 laying around for every person in need of money. I didn't even respond, as what I wanted to say was not very nice. Plus, it was obvious that no matter what proof I gave him, he didn't care one bit & wasn't going to help. Well, he won as I'm out of the $104.50 ATM withdrawal which depleted my checking account & I'm stuck with a $100 gift card that doesn't work. I wasn't even asking for $100 back, just a gift card for $100 that actually works as it was supposed to be a gift. That's what I get for feeling bad for the attendant for not knowing how to void the transaction and not wanting everyone behind to get pissed off for holding everyone up.

So, I'm asking please please avoid this gas station at all costs! The manager implements no purchase protection Trust me... I hope you never need to return something purchased here, as the manager doesn't care, won't let you return it, and you now lost the amount of money you spent on the item. The saddest part of it all is that this pk gets away with this. I wish I had my phone recording the conversation, yet I never dreamed of the manager being so unjustifiably rude. Avoid Ray and avoid the Circle K in Conway that he manages off of 701 S, as you deserve to spend money at a place that actually believes in a little thing called customer service. Ray skipped that lesson in management, so don't expect even a small bit of customer courtesy out of this man! He might have won by having the upper hand in the situation then, but no customer should ever be treated in that way and I will make sure corporate is aware, so he will no longer work in management going forward.

I voiced my complaint after I gave Circle K a review about one of their cashiers at Speedway and Swan in Tucson. After my concern expressed to Damien that a customer had walked in, was coughing, and not wearing a mask, Damien told me to leave if I did not like it.
My complaint was met with a customer review from a male hiding behind his baby that I am a maggot and need to return to my less than 2 consumer circle.
I don't value consumer circles, rather customer appreciation and respect. Obviously, this kid, rather punk, took it upon himself to judge me, and apparently after he was fired for treating customers with such disrespect. He also hides behind a baby pic with a fake name, rather than reveal himself.
Go away punk! Circle K needs to step up and protect the consumers from such i[censored] kids who don't know their way around a parking lot.

So now Irving and Circle K does pick and choose who must wear a mask and what not. They have it posted on their doors Masks must be worn at all times..It doesn't say unless fully vaccinated now either.. So I go in..WITH my mask..then see others going in without a mask like no big deal..Then I take mine off because SUPPOSEDLY they don't enforce it..but no. a customer AND an employee had to mention something to me just because I asked..I guess it's like the Army's gay policy..DONT ask, Don't tell..you guys are becoming really pathetic succumbing to the Government's every whim...I use to like you guys, but honestly I think after my Sip and save is up this month I'll be done going to any Irving OR Circle K till you can get your s[censored] together. Why don't every US station for Irving and Circle K just go back to Canada and stay there..f[censored] it..P[censored] off Veteran

The price for diesel is supposed to be $2.84 per gal when you cash but I was charged full $2.94 which is the charge price. After going in to get a refund on the difference I was told both employees are new and didn’t know how to fix the difference on 17 gal of fuel. Did not get a refund

Local gas station that I have been using for the last 11 years just lost my business for a measly $.50. This has been my primary stop for gas, beer, and soda however after the renovation and maybe new owners I will never frequent a Chevron / Circle K again. I purchased my usual beer, 2 liter of soda and refilled my own tumbler with a little ice for the drive home. The cashier charged me $.50 for the ice, I explained I haven't ever been charged for ice to which I didn't get a reply. Should have flipper her 2 quarters and left with only the ice but paid for my other things and left. Are you freaking kidding me, I understand if I had used one of your cups but damn.

I was in accident, and unfortunately my brand new car was involvedThe professionals at Fender Mender not only repaired my car back to its previous brand new condition, but communicated with me and my insurance company promptly and with empathyI wouldn't consider taking my car anywhere else!

The owner of this mini mart is veay rude Has prices posted for cigarettes and charges another Its bait and switch, I had a coupon for dollars off a pack of camel 99s the cashier rung them up for then I gave her the coupon and then the owner came to the register and voided the sale and rerang them up at I asked her why she changed the price and was told because I had a couponI told her se was wrong and she got very rude and told me to get out, and as ibwas walking out I could of sworn she called me a derogitive name in hate, yes I am [redacted] but for me tell you that you where wrong dose not give you the right to use the *** word

I went into the store, after I purchased air for my tire, to tell the clerk that legally they can not charge for air and waterI did this because there was a big sign on the machine that said AIR AND WATER NOT FREE My husband works for the California Highway Patrol as an inspector I know the lawWhen the cashier didn't want to hear me she said, "let me get the girl in the back"The girl in the back came out screaming at me that I needed to pay for food or gas to get airI told her, calmly, that I had already paid for the air and was just letting her knowShe screamed "you stand right there, you wait right there, don't move' and acted like she was going to call the policeWhen it was clear, I wasn't going anywhere and I had asked "what are you doing" she said "you interrupted me, I was making a call, now you are wasting my time"! "Why are you coming in and bugging my cashier, she doesn't know the law"I said, "bugging her? I was just coming in to tell her the law, as you pointed out, she doesn't know the law"She obviously got flustered because she then told me to leaveI said that I would and that I would never come backShe said "good"! I also mentioned I would be making this review, again, she said "good"I will never go here again, even IF I could get air and water for free, like the law states?

Initial Business Response / [redacted] (1000, 9, 2015/11/11) */ Revdex.com staff spoke with [redacted] the manager who said they reimbursed you the day that this incident happenedShe said you requested a receipt when they gave you cash for the car wash Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Circle K response is a complete fabricationA total liePlease read my complaintAgainI tried to get a refund for the charge but the woman at the counter did not know how to do a refund as she was new on the jobShe told me to call [redacted] which I did [redacted] told me I had to drive back from the airport to obtain a refundGive me a breakThis was a rip-off plain and simple and many others were having the same problemIn fact, the people in front of me were only offered store credit - no cash refundI still want my money back and will not considered this resolved until my money is refunded Final Business Response / [redacted] (4000, 13, 2015/11/23) */ Good morning,, so I recieved your letters , like I said when I spoke to the lady on the phone I told that we have no choice but to refund the carwashes back and as for this man in his statement he says he spoke to me on the phone, I never spoke to anyone about a carwash or anything that day, all cashiers know to give back refunds, the cashier said that he was rude and in a hurry, but ill be glad to refund his 6$ backThank you ***

All-Dry Roofing just completed our roof replacement We had some flashing work that required a lot of skill The All-Dry crew really knew their business when it comes to flashing, ridge vents, guttering and all other facets of the job They did a great job and made our house look wonderfulThey really cleaned up well when the job was finishedWe rate All-Dry Roofing as outstanding

All Dry quickly responded to my request for a quote When I signed the contract they gave me an expected start date and started on that date They placed tarps around my house to catch debris and were very careful around the trees and flower gardens The crew was very professional and completed the job as promised I now have a fantastic looking roof that will last for many years Thank you All Dry Roofing and I will highly recommend your firm

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I have photographs of the tanks being cleaned on July they are now attached to the complaint I tried to attach them to the original complaint but was unable to attach multiple files I have recieved no word from the company and I will simply state that Bambi lied to me about the entire situation.[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Circle K regarding complaint ID [redacted] Regards, *** [redacted]

Initial Business Response /* (1000, 5, 2016/09/01) */
We have just received this claim in our office and have not spoken with the customerI have left her a voice message and sent her an email asking her to call meI have investigated the store and cannot find any issues at the store that
could've caused problems to the customers' vehicleThe store manager has spoken to the customer and asked her to take her vehicle to be looked at by a mechanic so she can find out what is wrong with itShe also suggested that Ms*** may also want to check the other stores she purchased fuel from as well because per her statement she purchased fuel from *** and ***The store manager has explained to Ms*** that without knowing what is wrong with her vehicle we do not know why her vehicle is acting upWe are more than willing to take care of Ms***'s damages if we find proof that fuel from one of our stores is the causeHowever, we have not found any proof to that accusation, in fact we have not had any issues of water, or any signs of contaminationThere has been no other complaints and the store sells over 10,gallons of fuel a dayOnce Ms*** takes her vehicle to the shop and finds out what is wrong with it we will be more than happy to take another look at her claim to see if further investigation on our part is needed based on what the shop says is wrong with the vehicle

Dear Customer relations: Customer *** contacted Circle K Risk Department in regard to a fuel complaint. After researching the complaint, we found no cause for this, and cannot accept liabilityHowever, to show excellent customer service, we have sent the customer the cost to repair his
vehicle. If you need any further information, please do not hesitate to contact me Sincerely, *** *** Property/Casualty Claims Specialist Circle K Corporate Office h***@circlek.com ###-###-#### EXT ***

This letter is being sent in response to a recent complaint filed concerning an incident that occurred in the car wash of our store #-*** ***, located in ***, Arizona on July 13, 2015.Unfortunately, *** ***, the customer, did not report the incident to
store personnel at the time of occurrence and afford them the opportunity to investigate and validate her allegations of a poor quality car washHowever upon receiving the letter from the Revdex.com, the maintenance logs for the car wash unit in question were reviewed for the days surrounding the dale of incidentThere were no reports of any equipment malfunctions in the car wash during that time.Customer satisfaction is of the up most importance to Circle KSince Ms*** is not completely satisfied with the car wash she purchased she would simply need to return to the store in question and request a full refund .Thank you for giving Circle K the opportunity to review this matterWe value all of our customer's business and hope that Ms*** will continue to provide us with future opportunities to serve her

Gone to Circle K get gas and play Lottery ticket. Went to counter to use a pen to sign my lottery tickets as there was none at the lottery table. Attendant came in front and said to me finishing a mouthful of food, that I should move as that is for paying clients and that I should bring my own pen to play the lottery and not use that pen that was at the counter.
Then kept asking me as to where is my own pen and why I did not bring one as he gave me another pen and told me to move. Again asking why I didn't bring my own pen.
I threw back the pen and walked out. GAs I paid at the pump.

With plenty of customers there. Said great way to treat customers and walked out.
THis site at Jane and Finch was now the last time I would use it for myself and company . I would rather drive 30 minutes than to go there. Great customer service ha!

From: [redacted], Angelica [mailto:a[redacted][email protected]] Sent: Friday, February 09, 2018 1:36 PM To: Customer Relations <[email protected]> Subject: RE: [EXTERNAL] Re: Complaint response   This matter has been in constant communication with Ms. [redacted] and has since been...

resolved.   Angie [redacted] Claims Adjuster Circle K – Shared Services A[redacted][email protected] 919-774-6700 x[redacted] Circle K Stores, Inc. 1100 Situs Court, Suite 100 Raleigh, NC 27606   Part of Alimentation Couche-Tard CONFIDENTIALITY NOTE: This e-mail message, including any attachment(s), contains information that may be confidential, protected by the attorney-client or other legal privileges, and/or proprietary non-public information. If you are not an intended recipient of this message or an authorized assistant to an intended recipient, please notify the sender by replying to this message so that we can correct our records to avoid the mistake in the future and then delete it from your system. Use, dissemination, distribution, or reproduction of this message and/or any of its attachments (if any) by unintended recipients is not authorized and may be unlawful. Your cooperation with this request is appreciated.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Circle K regarding complaint ID [redacted].
Regards,
[redacted]...

[redacted]